OC Cannot Access their Records, Can the OC Request Records form the CA?

[iocus]

After completing all preliminary stuff, deleting old addresses and opting out, I started whychat's HIPPA Letter Program.

I am still waiting on the response from the first step.

 

"PRE HIPAA MEDICAL DISPUTE LETTER TO CRA"

 

I Know I will have to pay the bill and I am prepared to do so. Thus, I called the OC a month ago to get an exact amount. Apparently, they switch their systems 2 years ago and could not access their files. Was told I would be contacted once their IT Department looked into the matter. When I called to follow up, they still could not access the files. The person over the phone said she remembered getting a call for the collection agency and said that she will contact them to see if they can get any records form them. This does not sound right to me. Can the OC Request Records form the CA if they could not access their own?

 

and, did i commit an error by calling the OC?

 

Also, on a separate related matter, this Collection is being reported on Innovis. Do i follow the same process as with the big three CRA?

 

Other info,

CA: MCB COLLECTION SERVICES(EQ), MERCHANTS ASSOCIATION COLLECTION DIVISION INC(All Others)

Amount Owed: $1155

Location: Tampa, Florida

Collection Since 10/2010 Still withing SOL