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Does anyone know how I can cancel USAA CPM without talking to them? I tried to do it over email and they're not cooperating.

 

Earlier today I sent this to creditcheckhelp@experiandirect.com:

 

Customer Service Representative,
Please cancel my Creditcheck Monitoring Premium account. I'm not interested in continuing my monthly subscription and would like the account canceled immediately.
Thanks,

 

 

They responded with this:

 

Thank you for contacting us.

In order to better assist you with your request, please contact our Customer Care Center at 1 (866) 751-1320 to speak with one of our representatives.

For your convenience, our hours of operation are:

7:30 a.m. to 9:00 p.m. CST Monday - Friday
10:00 a.m. to 6:00 p.m. CST Saturdays

Thank you for using CreditCheck Monitoring.

Please feel free to contact us if you have any additional questions.

 

 

So I just sent this, and I'm sure they'll tell me to bug off again:

 

Please close my account. It's extremely inconvenient to be forced to call. I didn't call when I originally subscribed for this service and I should be able to cancel without calling.

 

 

I really don't want to talk to them. They annoy the crap out of me trying to get me to not cancel and going on and on for 10 minutes...they force me to be rude. I'll never sign up for their service again because I know what I'd have to go through to cancel. Really this is my fault for signing up again :(

 

Yes, maybe I'm being unreasonably anxious about a simple phone call...but there is also the principle that I signed up without talking to them, they shouldn't force me to go through this discomfort to cancel. It's an offensive ploy.

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Not that I've been able to find. Just be firm and tell them you do not want a reduced price and just want to discontinue the service. They are just doing their jobs. I guarantee they have to go through the retention scripts, if they don't they get in trouble. Just be patient, they are just earning a paycheck to put food on their kids table too. Working in a call center is a crappy experience, but when it's the only job you can find you do what you have to do. I've worked in one before and it sucks. They literally dictate what you have to say and when you have to say it, particularly when people are trying to cancel as the powers that be want that money. In almost every case it's a crappy job but when you have to pay the bills you have to do what's required.

Edited by boomhower1820
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Not that I've been able to find. Just be firm and tell them you do not want a reduced price and just want to discontinue the service. They are just doing their jobs. I guarantee they have to go through the retention scripts, if they don't they get in trouble. Just be patient, they are just earning a paycheck to put food on their kids table too. Working in a call center is a crappy experience, but when it's the only job you can find you do what you have to do. I've worked in one before and it sucks. They literally dictate what you have to say and when you have to say it, particularly when people are trying to cancel as the powers that be want that money. In almost every case it's a crappy job but when you have to pay the bills you have to do what's required.

I have had good luck (not with USAA specifically, but many, many other places) by saying something like, "I want to cancel and I will be happy to talk to a supervisor if that's the only way to avoid hearing any counter-offers, because I am in a bit of a hurry and I will not consider them." It usually doesn't come to actually talking to a supervisor. Edited by cv91915
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I only call about these things when I'm really 'chilled' like maybe after a margarita or two, then I call, listen to the script, sip on my margarita, and when they're done, I just say no thank you. Easy.

 

I could never call early a.m. before my send cup of coffee. I'd be awful to that poor person at the other end of my call, then I'd feel bad.

 

First method is much easier on us both.

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Just be friendly, they are doing their job. I would agree with what others are saying and just politely say "I'd like to cancel my account, and I would prefer if you would kindly refrain offering me any incentives to keep my credit monitoring service. With the upmost respect, I am aware that I'll be missing out on the benefits if I cancel service, and I do not with to go into any further details of keeping my account. I have thought long and hard about it and my decision is final, are you able to please cancel my account today while I'm on the phone with you now?

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Frankly, I find it more rude when the customer says the things you guys are suggesting.

 

It's their job. Wait until you have a few minutes to spare, get your cocktail, listen to their sales pitch, and politely say you no longer need the service.

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I cancelled my service today. The only thing that annoyed me was she needed my USAA account number to cancel and was not allowed to look it up. I had to log on and get it. She was very nice and yes I did get a sales pitch as well but it was easy.

 

I just looked at my timer for the call and my entire call was 3 minutes and 42 seconds and that was with me having to log on and get my account number.

Edited by futurehomeowner?
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Frankly, I find it more rude when the customer says the things you guys are suggesting.

 

It's their job. Wait until you have a few minutes to spare, get your cocktail, listen to their sales pitch, and politely say you no longer need the service.

Nothing rude about it. I don't want to waste their time and I would hope that the sentiment would be reciprocated.

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After my last email they cancelled my account. I'm sorry if I seem rude and eccentric...I don't want to make anyone's job harder! It was the last email that got me a cancellation...never gave them any additional information.

Well played. I guess that makes me rude and eccentric too. Could be worse. ;)

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Frankly, I find it more rude when the customer says the things you guys are suggesting.

 

It's their job. Wait until you have a few minutes to spare, get your cocktail, listen to their sales pitch, and politely say you no longer need the service.

Nothing rude about it. I don't want to waste their time and I would hope that the sentiment would be reciprocated.

 

Actually, it is. Especially when you know before hand that the process is a part of their job, and you're trying to dance around what they're required to do. It's similar to having a quick conversation with someone who never let's you finish a sentence.

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Easiest way I've found to cancel services like usaa cpm is to generate a virtual CC # with citi, add it as your new payment method and as soon as it accepts it you go and close the virtual cc # so nothing can be charged to it.

 

Once USAA tried to process your payment the CC # wont work and they will close your account.

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Frankly, I find it more rude when the customer says the things you guys are suggesting.

 

It's their job. Wait until you have a few minutes to spare, get your cocktail, listen to their sales pitch, and politely say you no longer need the service.

 

Nothing rude about it. I don't want to waste their time and I would hope that the sentiment would be reciprocated.

Actually, it is. Especially when you know before hand that the process is a part of their job, and you're trying to dance around what they're required to do. It's similar to having a quick conversation with someone who never let's you finish a sentence.

Whatever you wish. I will stay the course. No one wants to get through his/her whole script and get a "no thanks", either...

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