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Just something that should be common sense.

The last post in this topic was posted 2919 days ago. 

 

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If you are staying at a hotel, and in the middle of the night, you get a call to your room from someone claiming to be hotel staff, demanding you give them your credit card number? Doooon't freaking do it.

 

What happens is a scumbag calls the hotel, and says "put me through to 214" or something similar. Upon contacting the guest in that room, they claim to be the night auditor, and say they need your credit card number, exp date, and security code. If you say you will come down, they feed you some line about the office being locked after midnight for security purposes and they cant take the card in person <which should smell like bull to anyone with any sense> and if you say "fine, I will give it to you in the morning when I come down to check out" they start with threats to intimidate you. Threatening to call the police and have you arrested and so on.

 

The worst thing is, the hotel staff gets blamed for this, which is bad for them, and you get scammed, which is bad for you.. If you experience this, I recommend hanging up immediately, and calling to the front desk to confirm it wa

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This is something that you should inform your boss about immediately. I would also call the police. With a specific time frame, they can subpoena the phone company for records of incoming calls.

 

I also wonder how they got the person's name.

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I'd appreciate it if my hotel desk didn't patch through random callers in the middle of the night. At the least they should be able to demonstrate that they know me by name.

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I'd appreciate it if my hotel desk didn't patch through random callers in the middle of the night. At the least they should be able to demonstrate that they know me by name.

 

 

Yep, from what I have read, most hotels are now onto this scam, and require the caller to prove that they know the person in whose name the room is reserved before they will patch a call through.

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I'd appreciate it if my hotel desk didn't patch through random callers in the middle of the night. At the least they should be able to demonstrate that they know me by name.

 

They used to require that you give the desk the name of the party renting the room, and if you didn't know, or it didn't match, they wouldn't put the call through. Has this changed? I would prefer that no callers who don't know I am in room 1111 be put through.

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A teaspoon of prevention is worth a gallon of cure. We take precautions to prevent scammers from reaching customers.

 

I just wanted it said incase there were people who didn't know about this.. We received an alert about this the Christmas before last. I had a 2 suspicious callers this week which I had to deny connection at the switchboard. Fraud attempts tend to ramp up nearer to the holidays so I just wanted to remind people to be careful who they give information to.

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