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CapOne Executive Office Success


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I sent mine to that address 4 days ago and have yet to hear a peep... but here is the address again so it is on this page as well:

 

[size="4"]richard.fairbank@capitalone.com[/size]

Does anyone have emails for executive-level types for any other CC issuers? There should be a pinned thread with that info.

 

In particular, I'd like one for Comenity/Pottery Barn

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The email address for Executive Customer Service from Capital One isn't a state secret:

richard.fairbank@capitalone.com

And I can also attest that they appear to be very attentive to messages sent to that address. I received a callback 2 days after sending my concerns. The person returning the call was anxious to help. I'll report back with details once any results have been confirmed.

 

I'll note that the person I spoke to said that requests for CLI's are being uniformly rejected by CSR's as "unavailable", with the background explanation that their evaluation procedures are being revamped. However, she told me that she could manually refer my account for review, and that only a soft pull would be involved.

 

She also indicated that they had very limited latitude to reduce APR's on the account, short of a hard pull, but would make the request.

 

 

It's not that it's a state secret - it's that after more than 10 years on this board, one of our great discoveries is that if you publish an executive's email or other direct contact information, it will go away never to be seen again. Soon your emails will bounce, that info will be removed from their website and other materials, and you will start over trying to find another email address for someone else who will help you.

 

If you want to be a hero on CB don't post these emails over and over on the main boards. If you absolutely cannot control your need tl post it, use the "code" marks so it can't be recognized easily, or put spaces or starts in between the letters.

 

Y'all are sometimes so brilliant I think you came from another planet, and sometimes so dumb you could lose on "smarter than a 1st grader"

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The email address for Executive Customer Service from Capital One isn't a state secret:

richard.fairbank@capitalone.com

And I can also attest that they appear to be very attentive to messages sent to that address. I received a callback 2 days after sending my concerns. The person returning the call was anxious to help. I'll report back with details once any results have been confirmed.

 

I'll note that the person I spoke to said that requests for CLI's are being uniformly rejected by CSR's as "unavailable", with the background explanation that their evaluation procedures are being revamped. However, she told me that she could manually refer my account for review, and that only a soft pull would be involved.

 

She also indicated that they had very limited latitude to reduce APR's on the account, short of a hard pull, but would make the request.

 

 

It's not that it's a state secret - it's that after more than 10 years on this board, one of our great discoveries is that if you publish an executive's email or other direct contact information, it will go away never to be seen again. Soon your emails will bounce, that info will be removed from their website and other materials, and you will start over trying to find another email address for someone else who will help you.

 

If you want to be a hero on CB don't post these emails over and over on the main boards. If you absolutely cannot control your need tl post it, use the "code" marks so it can't be recognized easily, or put spaces or starts in between the letters.

 

Y'all are sometimes so brilliant I think you came from another planet, and sometimes so dumb you could lose on "smarter than a 1st grader"

 

Lol Breeze.. Some of your posts crack me up! :rofl:

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  • 2 weeks later...

Mine was not an instant result - probably 2 weeks in the works with them - but, they are refunding almost $500 in fees that I should not have been charged by HSBC and removing all of the late pays that resulted from all the errors! Which will give me a positive trade line history again with them! Better then deleting...I like the way they work with you! :-) Will update if my refund check actually shows up in the mail and my credit reports get corrected - but color me optimistic!

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Mine was not an instant result - probably 2 weeks in the works with them - but, they are refunding almost $500 in fees that I should not have been charged by HSBC and removing all of the late pays that resulted from all the errors! Which will give me a positive trade line history again with them! Better then deleting...I like the way they work with you! :-) Will update if my refund check actually shows up in the mail and my credit reports get corrected - but color me optimistic!

 

Super cool. I wish companies just trained their normal Customer Service people to "serve" their customers instead of having to dig up a firewalled or hidden department that does it better than the ones who are supposed to be doing it in the first place. Heh.

 

Congrats though... progress is progress! Glad it worked out for you.

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1351026299[/url]' post='4761531']

Mine was not an instant result - probably 2 weeks in the works with them - but, they are refunding almost $500 in fees that I should not have been charged by HSBC and removing all of the late pays that resulted from all the errors! Which will give me a positive trade line history again with them! Better then deleting...I like the way they work with you! :-) Will update if my refund check actually shows up in the mail and my credit reports get corrected - but color me optimistic!

 

Today, the lates were removed from my experian report and it jumped up 41 point on my USAA FAKO scores...wish I knew how that translated to FICO - but no worries, every little bit helps :-) Eq and TU should catch up in a day or two...

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Does anyone have a contact for HSBC/HH?

 

It is the same as Cap One.

 

Just FYI they told me to do a CLI they would have to do a hard pull, I declined. I was also informed HSBC cards were not eligible for PC currently nor could I change any terms on my account (rewards/AF/possibly APR) without applying for a new card.

 

She did make it sound like PC may be available in the future but she said currently it is not an option and did not give a timeline for when that could possibly change.

 

I'm thinking she may have been mistaken about the hard vs. soft pull but can't afford an INQ right now so declined. She said I could request it at anytime in the future.

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I tried this a month or two ago about some issues Captial One was reporting on a paid, closed account. Their executive office sent me a letter in the mail stating not only would they continue to report it, but they would try to get Equifax to reinsert it since it was deleted do to Equifax policy and not because they stopped reporting it. Long story short, I regret contacting Captial One's executive office.

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I emailed exec offices with my concerns. I had a Platinum card with a $4750 limit. I have had this card since 2002. I tried the normal means to CLI and was told not possible. Both my income and credit profile have improved significantly. I have not used this card in a long time due to lack of rewards and crappy limit. I wrote them and told them I would like a product change and CLI and was told they would do the product change and put in the request for the CLI. I asked for a CL of between $10K and $25K. They approved $20K and the new card will be the 1.5% cash back card. Thanks for the info!

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I emailed exec offices with my concerns. I had a Platinum card with a $4750 limit. I have had this card since 2002. I tried the normal means to CLI and was told not possible. Both my income and credit profile have improved significantly. I have not used this card in a long time due to lack of rewards and crappy limit. I wrote them and told them I would like a product change and CLI and was told they would do the product change and put in the request for the CLI. I asked for a CL of between $10K and $25K. They approved $20K and the new card will be the 1.5% cash back card. Thanks for the info!

 

 

That's really great. Congrats!!!!

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Worked for me too!!

 

I opened 2 accounts with CapOne in 2010 under the credit step program. Both had been stuck at 1500 for quite some time. Email and got increases to 5k on both. Current scores are not great around 670 and 3.5 years out of bk7.

 

Thanks!

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I contacted them regarding a charge off included in bk for a goodwill. Cap one and hsbc cards. Got a call back from someone and while nice and informative. She said im not going to waste your time. We dont nor have we ever removed derogs from peoples credit report under any circumstances. She recommended (not trying to solicit) hsbc cards for rebuilding after a bk..... Said thanks but I already have a cap one card. Again she was real nice but basicly thats what the call came down to. lol

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