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waterlili

Grover Plumbing and Electric

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Today they asked me for ID but then called the manager to approve it and didn't require it.

 

So I guess they didn't violate their Visa/MC agreement, but still I had to stand there for several minutes till they found a manager, a couple people waiting behind me, and it certainly discourages me from ever using a CC there again.

 

Should I go ahead and report it?

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Should I go ahead and report it?

Absolutely! Immediately call 1-800-VISA-911. Make sure that horribly behaving Grover Plumbing and Electric shapes up and never asks for ID again. And if anything like this should ever happen to you again, simply call 1-800-VISA-911 on-the-spot. They will walk the violating cashier step-by-step through proper card acceptance procedure:

 

CREDIT CARD SIGNATURE IS ALL THE ID NEEDED

 

When you pay for merchandise with a Visa card, MasterCard, or American Express any store that accepts these cards should accept yours too, no questions asked. It's part of the deal that merchants agree to when they become participating members.

 

They must check your signature and the card - electronically or by telephone - to be sure it's valid. Once the answer comes up yes, they can go ahead and charge. They can't ask you for any further identification - not a license plate number, Social Security number, proof of address, phone number or photo ID.

 

Your personal ID isn't needed because Visa, MasterCard, and American Express all guarantee payment on cards that have been properly checked. If the issuer mistakenly authorizes a sale on a bad card, it should make good. MasterCard says that merchants receive instant settlement. The contract MasterCard merchants sign specifically prevents them from asking for personal ID.

 

Unfortunately, not all merchants play by the rules. Some, apparently, haven't read them.

 

WHAT YOU CAN DO

 

MasterCard wants to hear about merchants who break their rules. Send the name and address and an account of what happened to MasterCard WorldWide 2000 Purchase St. Purchase, NY 10577 or call 1-800-300-3069. The merchant's bank will get a stiff letter, ordering it to investigate and bring the offending store into line - or pay a $2,000 fine. You may also report violations online:

 

http://www.mastercar...violations.html

 

Visa enforces the same rules as MasterCard. "When we hear about a violation, we ask the bank that signed the merchant to get together with the merchant and see that the practice is stopped," Visa representative states. Violations of Visa's Operating Regulations result in fines of no less than $5,000. To report a merchant, write to Visa Inc. P.O. Box 8999 San Francisco, CA 94128-8999 or call 1-800-VISA-911.

 

American Express also prohibits merchants from asking for IDs. "All a merchant is supposed to do is make sure the signature matches and swipe the card through the terminal, to get authorization." Report violations to: American Express P.O. Box 297812 Ft. Lauderdale, FL 33329-7812 or call 1-800-528-4800 or report online: http://americanexpress.com/yourchoice

 

 

 

 

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Absolutely! Immediately call 1-800-VISA-911. Make sure that horribly behaving Grover Plumbing and Electric shapes up and never asks for ID again.

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Edited by Uncle Leo

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