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JR81

WTF Macy's

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I was declined yesterday for a 60.00 purchase. Embarrassing to say the least. The worst part was when the CSR tried to tell me my credit had declined since receiving the card. I nearly went through the roof. I can assure you that this is the complete opposite of reality. Ive never hated a store so much. I cant believe I saw this post two days too late. This goes well beyond being done with the card, I do not ever plan to make a Macys purchase again.

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I was declined yesterday for a 60.00 purchase. Embarrassing to say the least. The worst part was when the CSR tried to tell me my credit had declined since receiving the card. I nearly went through the roof. I can assure you that this is the complete opposite of reality. Ive never hated a store so much. I cant believe I saw this post two days too late. This goes well beyond being done with the card, I do not ever plan to make a Macys purchase again.

 

See, that would lemonade me off. This is a bad policy, I don't know what the execs were thinking of when they came up with this little gem.

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I was declined yesterday for a 60.00 purchase. Embarrassing to say the least. The worst part was when the CSR tried to tell me my credit had declined since receiving the card. I nearly went through the roof. I can assure you that this is the complete opposite of reality. Ive never hated a store so much. I cant believe I saw this post two days too late. This goes well beyond being done with the card, I do not ever plan to make a Macys purchase again.

You were declined for a $60.00 purchase? I'm thinking they must have cut your credit all together. Even there lowest limit is at least $100.00 as I understand it. That's not good at all? What was your credit limit before the new system was implemented?

<bump>

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They are going to lose a ton of customers over this bad business decision. Their competitors offer much better credit products with fixed credit lines, regular credit limit increases etc. Hopefully they will realize that this is a huge mistake that is going to backfire.

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They are going to lose a ton of customers over this bad business decision. Their competitors offer much better credit products with fixed credit lines, regular credit limit increases etc. Hopefully they will realize that this is a huge mistake that is going to backfire.

 

The brilliant exec who came up with this idea will probably be escorted out to the parking lot by security at some point in the near future.

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One of the thins that makes this truly maddening for a lot of people is the card used to be a credit card. We KNOW what that is, but

now we don't know what a Macy's store account is any longer:

 

1) Credit Card -- Not anymore, it is a moving target!

2) Debit Card --Not this either, since you KNOW what your balance and available is

3) Discount card - at times, yes. With the new Macy's Loyalty program, you get rewards with all payment methods

 

Having to call in each time you use it is not fun. I apologize for the stress this is causing for you all. I know it is mystifying, at best. :swoon:

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I recently just got one of their cards and I was wondering why there was no limit attached to it. Assuming that I would have to make a purchase for my account to be updated I did and then nothing. I'll be paying it off next month and writing them to say I displeased I am with their new policy.

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One of the thins that makes this truly maddening for a lot of people is the card used to be a credit card. We KNOW what that is, but

now we don't know what a Macy's store account is any longer:

 

1) Credit Card -- Not anymore, it is a moving target!

2) Debit Card --Not this either, since you KNOW what your balance and available is

3) Discount card - at times, yes. With the new Macy's Loyalty program, you get rewards with all payment methods

 

Having to call in each time you use it is not fun. I apologize for the stress this is causing for you all. I know it is mystifying, at best. :swoon:

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After reading this thread yesterday I was curious to see what was going to happen when I used my Macys card today for a $185 purchase. It went though with no prolbem, & i'm carrying about a $300 balance.

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After reading this thread yesterday I was curious to see what was going to happen when I used my Macys card today for a $185 purchase. It went though with no prolbem, & i'm carrying about a $300 balance.

 

Any idea what your guideline was a few months ago?

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After reading this thread yesterday I was curious to see what was going to happen when I used my Macys card today for a $185 purchase. It went though with no prolbem, & i'm carrying about a $300 balance.

 

Any idea what your guideline was a few months ago?

 

$2500 in late November. That was the last time I checked. I have not used the card since NYE when they were having there end of year sales. I used it alot around xmas, ran it up to about $600, paid it down to $283 as of today before I used it again.

 

If there going by Experian for there customer credit reort my fako was 728 about 6 months ago. Since all 3 of my reports have seen healthly score increases & new tradelines established for various diffrent store csards, AMEX & VISA since January i', sure my EX fako may be around 740-750. Just speculation on my part. I haven't checked my EX in like 3 months.

Edited by The Thomas J

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Thanks Macys, you just made my decision on which card to close this month. Thanks for nothing. The bad thing is I can see this model spreading to other cards.

Edited by In Maryland

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These people are complete fools! I was in Bloomingdales today and was declined for a $57 purchase and I have a zero balance and account handled perfectly since opening in November of 2010. I noticed ANOTHER soft on my file on 3/30 which makes about 3 in just a month or so time. I got home and called and they told me my account was blocked and wanted me to fax in proof of SSN, a bill or other proof of my name to the address and a phone bill! My God! I had a balance up to $600 or so and paid it off quickly. all payments perfect. After 5 months they want to do a review and ask me to fax in things??

I can't help but wonder if this is the new treatment less established customers are getting or my ex who used to share my address and no doubt bailed on both her her Macys and Bloomingdales accounts (among others) is somehow trying to involve me my association. Which sucks either way they are thinking. They keep pulling my credit they should see I have nothing bad at all showing. 5% utilization and no reason (at least no true good reason) I can think of to put me through their garbage. Its great having accounts reporting I can't even use. Bloomingdales is now basically on my don't bother to humor them in order to get back my credit line, for which I have no clue as to what it is account. Just will add it to my GE accounts which show that I cant use until I fax in my first born. At least GE shows limits and it adds $4K to my available credit to help with UT. DSNB reports no limits of course and now us a useless trade showing. especially as its an account under 6 months old.

I mean what is it with these reviews or screwing with someone's accounts who never had any issues with them? Are they really messing with me over my ex who we never shared accounts or were AUs or anything. No connection at all! It's almost as bad as trying to connect me to the people who may have lived in the house before me who may have had a bad account with them. It sucks. I shouldn't suffer for some foolish paranoia. Or if this is the way they are treating newer accounts it also sucks.

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These people are complete fools! I was in Bloomingdales today and was declined for a $57 purchase and I have a zero balance and account handled perfectly since opening in November of 2010. I noticed ANOTHER soft on my file on 3/30 which makes about 3 in just a month or so time. I got home and called and they told me my account was blocked and wanted me to fax in proof of SSN, a bill or other proof of my name to the address and a phone bill! My God! I had a balance up to $600 or so and paid it off quickly. all payments perfect. After 5 months they want to do a review and ask me to fax in things??

I can't help but wonder if this is the new treatment less established customers are getting or my ex who used to share my address and no doubt bailed on both her her Macys and Bloomingdales accounts (among others) is somehow trying to involve me my association. Which sucks either way they are thinking. They keep pulling my credit they should see I have nothing bad at all showing. 5% utilization and no reason (at least no true good reason) I can think of to put me through their garbage. Its great having accounts reporting I can't even use. Bloomingdales is now basically on my don't bother to humor them in order to get back my credit line, for which I have no clue as to what it is account. Just will add it to my GE accounts which show that I cant use until I fax in my first born. At least GE shows limits and it adds $4K to my available credit to help with UT. DSNB reports no limits of course and now us a useless trade showing. especially as its an account under 6 months old.

I mean what is it with these reviews or screwing with someone's accounts who never had any issues with them? Are they really messing with me over my ex who we never shared accounts or were AUs or anything. No connection at all! It's almost as bad as trying to connect me to the people who may have lived in the house before me who may have had a bad account with them. It sucks. I shouldn't suffer for some foolish paranoia. Or if this is the way they are treating newer accounts it also sucks.

 

 

This seems like a security issue, the way you've described it. It is a shame ex's abuse their spouses accounts, but we see it happen literally every day.

 

Signed:

 

Fools trying to protect your account from abuse. :blush2:

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First they took 11 years off my account age, and now this. Nice.

 

OUCH! How did that happen? I am sorry to hear that :glare:

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No offense meant Settle. I was referring to the powers that be in the security department. I wonder if they recruit from the GE employee pool.

the woman who answered my call today was quite pleasant and sympathetic to my plight. Security departments seem to really work with a paranoid abundance of caution I must say! It's ok to be on the look out for things, but the security departments there and at GE (and many other places) are not looking out for the cardholder near as much as their company's bottom line. Fraud no doubt hurts the creditors a lot because it's something that is usually written off rather than actively pursued and paid back to them. But it's highly frustrating for us who have no fraud going on and shouldn't be held accountable because our ex was irresponsible.

Again, I meant no personal offense Settle. thanks

Edited by losartworks

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No offense meant Settle. I was referring to the powers that be in the security department. I wonder if they recruit from the GE employee pool.

the woman who answered my call today was quite pleasant and sympathetic to my plight. Security departments seem to really work with a paranoid abundance of caution I must say! It's ok to be on the look out for things, but the security departments there and at GE (and many other places) are not looking out for the cardholder near as much as their company's bottom line. Fraud no doubt hurts the creditors a lot because it's something that is usually written off rather than actively pursued and paid back to them. But it's highly frustrating for us who have no fraud going on and shouldn't be held accountable because our ex was irresponsible.

Again, I meant no personal offense Settle. thanks

 

:offtopic:

 

Well, part of my function at Macy's Credit is to protect all of our credit accounts from abuse from all sources, so I see a lot of accounts where the company is not bound, and the consumer pays due to an ex, or a significant other, a relative who knows too much, and the account owner ends up paying a huge price for the abuse. So although some of the policies are clearly there to protect the account issuer, many policies are there to protect the financial interests of the consumer as well.

 

I have taken countless calls from people who have been burned by relatives and friends. In the end, it is people who know a lot about the account holder who can, and do, abuse an account because of that close relationship. It is precisely that familiartity with the account holder which causes the breach of security, and your description of what happened reads exactly like that.

 

When I first came to work for Macy's credit I thought the same as you now do, all the policies are there to protect the company. However, I have talked to so many consumers, many of whom wail and cry on the telephone about how their ex " did this to me on xxx accounts, and now it's ME who has to pay for all of it because I can't prove I did not give them the authorization to purchase that expensive purse, etc, etc. " it changed the way I view fraud. Some consumers pay for those mistakes for years to come.

 

So now I am off my soapbox for the night! :blush2:

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Well, I am not going to get too bent out of shape over this. I agree that everyone generally suffers with any kind of fraud going on. the creditor doesn't deserve getting nailed and the relative who is minding their own business and then gets dragged into a mess by association certainly doesn't deserve getting nailed either.

I mean while you can suspect fraud it's not even the case here. I mean I have to assume that I am getting raked over the coals as DSNB is being proactive and cutting my account down because someone who used to live here and was related ran out on their debt. Unfortunately it just plain sucks when you get put into a higher risk category merely by former family association and no legal connection to the defaulted account.

From an objective standpoint I can't blame a creditor too much in terms of wanting to avoid fraud. I'm sure you know the effective true rates of follow up and actual prosecution. Even in cases of family or whoever else actually swearing out a complaint and filling out fraud affidavits, this is largely a practice of procedure to clean up credit files and taking the write offs and settling account status rather than law enforcement arresting people and them getting prosecuted and ordered to pay. It's sad that most creditors will generally not spend much actively pursuing fraud cases. And yes, I do know a lot of it is law enforcement just taking the case and filing it as they often deem it just a procedure that must happen in order to pacify the insurance carriers in some cases, or CRAs or lenders.... It seems that most scammers and fraudsters know that as long as they remain small scale then they will seldom ever be Actively pursued by law enforcement. Law enforcement seems to always and to a point I can understand, want to get the 'big fish'. the guy who is raking in on a large scale with multiple victims. Small timers who go out and do one or two people at a time seems to never be worth the time to go chase. and whats sad is there are Tons of small timers doing it so the numbers are huge when you account for it as a whole. Law enforcement see it to where they want to stop the guys doing this on levels in the millions of dollars. little guys going out and keeping their damage to under $50k per account seem to fly right under the radar by lender apathy that they dont deem losses 50k or less to be significant enough to pursue.

So what is so funny is that the lenders implement security on such a level and their methods are such to where it allows for tons of false positives and guys like me are seen as potential losses because our ex couldnt pay their bills. While this is not any kind of fraud in my case, it is unpleasant to be generalized into that mix by a security department who I still contend are most interested in watching out for the company bottom line. Not that they shouldn't. It's their job. Why they exist. I just think their practices are flawed in their techniques and a lot of innocent bill paying card holders get the rug pulled out. They should definitely differentiate things and treat a situation for what it is. So my ex didnt pay her bills and used to live here. I never was associated with the accounts and she was never associated with mine. That is no reason to run my perfect account through the potential for fraud wringer. It's offending. But I guess it's no huge loss for me in this case as I was none too happy with the mystery credit line accounts they just switched to.

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@ Settle

 

Can you maybe shed some light on the ppl that they might be trying to weed out?? i.e. those who revolve balances, those who PIF, those who don't shop enough, those who shop too much, etc...

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@ Settle

 

Can you maybe shed some light on the ppl that they might be trying to weed out?? i.e. those who revolve balances, those who PIF, those who don't shop enough, those who shop too much, etc...

 

What is this "shop too much" of which you speak? I am confused... :dntknw:

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@ Settle

 

Can you maybe shed some light on the ppl that they might be trying to weed out?? i.e. those who revolve balances, those who PIF, those who don't shop enough, those who shop too much, etc...

 

What is this "shop too much" of which you speak? I am confused... :dntknw:

 

 

:lol:

 

I think wow was be facetious with the shop too much or those PIF..or at least I hope so. Getting a customer to shop less and not pay their balances on time wouldn't be in a retailer's best interest.

Edited by TrevorHere

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@ Settle

 

Can you maybe shed some light on the ppl that they might be trying to weed out?? i.e. those who revolve balances, those who PIF, those who don't shop enough, those who shop too much, etc...

 

What is this "shop too much" of which you speak? I am confused... :dntknw:

 

 

:lol:

 

I think wow was be facetious with the shop too much or those PIF..or at least I hope so. Getting a customer to shop less and not pay their balances on time wouldn't be in a retailer's best interest.

 

 

Yes, I was being facetious...in other words, it seems like nothing we do can be considered 'right' :lol:

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@ Settle

 

Can you maybe shed some light on the ppl that they might be trying to weed out?? i.e. those who revolve balances, those who PIF, those who don't shop enough, those who shop too much, etc...

 

What is this "shop too much" of which you speak? I am confused... :dntknw:

 

 

:lol:

 

I think wow was be facetious with the shop too much or those PIF..or at least I hope so. Getting a customer to shop less and not pay their balances on time wouldn't be in a retailer's best interest.

 

 

Yes, I was being facetious...in other words, it seems like nothing we do can be considered 'right' :lol:

 

Yep.

 

But, I believe their real motive is to keep very tight control on the consumer's ever changing status. The fact that they refuse to grant a limit number now indicates that they intend to adjust it periodically depending on the consumer's current credit status. This way they need not inform the consumer of said adjustment. The nonsense about protecting the consumer is just silly. It's about protecting Macy's. While I do understand that goal, it may come at a certain price. We shall see...

Edited by TrevorHere

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