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theshoediva

Highly Annoyed with BoA

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So, Macy's didn't get a payment from me for 2 months and reported me to the CRA's. Equifax sends me a lil note saying my score has dropped 120+ pts. WHOA! I call Macy's. Forgot I had a balance with them. I typically shop in their stores, use the card, and pay it off at the register. Well, apparently I didn't do that the last time I used the card. Since I opened the account online, I was automatically registered to receive my statements via email to an account that is no longer active. Blah, blah, blah...

 

So, I call Macy's explain this and they agree to remove the blow on my reports. Cool. Well, in the meantime BOA who I have (had) a card with does a AR and chops my CL down a few dollars above my balance. Ouch. No call. No letter. Nothing!

 

I call BOA explaining everything. The Senior Credit Analyst told me when I got the letter from Macy's that I should fax it in and call back. Well, a week later I do just that.

 

Dude I speak with who tells me his name is Danny makes up his mind prior to looking at my credit report, telling me that my 2 year old lates on my SL (which I had prior to them giving me the card!) would disqualify me for my CL reinstatement. J-E-R-K! I ask to speak to a supervisor... "I'm a Senior Credit Analyst... I'm it". J-E-R-K!

 

So, I called back moments later and got Mr. Jerk again. I asked in my calmest voice for his justifications to capture in a letter I'll be sending BOA. I ask that he closes the account. He starts explaining that the market we're in today isn't the market we were in yesterday. No crap, sherlock! I go into my speech about how the banks are bailing out on Americans who have good credit, good payment history. I've never been late on any of their accounts, not even by a day! He starts nitpicking... why do you pay such small payments on your accounts when you make such a healthy salary. "Dude. I pay double sometimes triple the minimum due... I never pay the minimum due". After sparring with him I said "It seems you're just looking for anything to disqualify me, so I'm going to save my breathe". I also told him "When the dust settles, don't you think consumers like me aren't going to forget all of this."

 

SMH. I'm so frustrated. My wallet is now down to strictly credit unions w/ the exception of Chase and I think I'm going to close them, too because they reduced my CL.

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Since people will always use credit in some form banks believe they are untouchable. In your case it's FIA and they can be really harsh on people without perfect credit lives.

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :P

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To be honest, I think you really need to take a step back on your attitude/sense of entitlement when thinking and speaking to creditors. This is in no way meant to be any kind of personal attack but by the sounds of it you went about talking to them wrong.

 

If you go into a conversation like that with a chip on your shoulder then in 9 times out of 10 you will not get your desired result.

 

Just my personal opinion.

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :P

 

That's just it!!

 

They don't believe consumers have a right to change their risk models. I'd love it if consumers started rejecting applications for new customers (offers) with polite letters about "tough economic times", "if you needed TARP funds there must be a serious management issue", I've lost confidence in your company's long term viability", "have read multiple stories about horrible customer service", "Chasing the balance", Rewards programs keep changing", etc... ;)

 

They just feel we have to take it because most Americans need a certain amount of credit.

 

I'm not saying we don't need credit. Simply that they need us too. :dance:

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Kinda had the same thing happen....

 

The CLD was due to info that was already on my report when thay approved the account.

 

Nothing new that was derog in over 4 years

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. <_<

 

The MBNA factor strikes again...

 

Bad things continue to happen since they allowed those salamanders to remain in the picture following the acquisition by BofA...

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. <_<

 

The MBNA factor strikes again...

 

Bad things continue to happen since they allowed those salamanders to remain in the picture following the acquisition by BofA...

 

 

It's almost as if MBNA people are in charge of the credit card division still.

 

I think I remember hearing that all previous BofA card were transferred to MBNA BINS when the fancy FIA card services was created...that just proves that it all MBNA and all MBNA credit standards. Yuck.

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I think I talked to that same guy.

 

I called in just thinking I was making a routine business call and got AAd so I don't think it's attitude. I have a credit score in the 770s, no lates, long history, but a high balance on 1 card.

 

FIA doesn't want my business so then I went through the effort to find a new checking account too and got out of BofA.

 

Even AMEX just gave me a CLI so I don't know what criteria FIA uses now.

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. <_<

 

The MBNA factor strikes again...

 

Bad things continue to happen since they allowed those salamanders to remain in the picture following the acquisition by BofA...

 

 

It's almost as if MBNA people are in charge of the credit card division still.

 

I think I remember hearing that all previous BofA card were transferred to MBNA BINS when the fancy FIA card services was created...that just proves that it all MBNA and all MBNA credit standards. Yuck.

 

MY problem with them is that they continue to refuse to pay attention to the police report from the fraud and so I continue to be penalized for the internal records showing roughly $40K in losses to MBNA...and the real problems I have run into with the BofA accounts has come almost exclusively AFTER the MBNA acquisition and the integration of the databases.

 

I also suspect, but cannot confirm, that my ex's BK (to which I was not a party and which was filed AFTER we split up) has been a side issue since she surrendered half-interest in a jointly financed vehicle (the loan was through a bank that was acquired by BofA mid-way through the note). I've paid off THAT vehicle and have clear title.

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :)

 

The MBNA factor strikes again...

 

Bad things continue to happen since they allowed those salamanders to remain in the picture following the acquisition by BofA...

 

I have incorrect info associated with the MBNA acquisition as well. BOA (FIA) refuses to do a darn thing and has pretty much taken any records inherited from MBNA as 11th commandments written in stone.

 

I swear it's pure laziness. :angry:

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The shoe diva shops at Macys and forgets to pay the bill. You also have some lates two years ago but you expect the whole world to be understanding because the normal rules don't apply to you. Are you expecting a Cli from bofa and chase for your behavior?

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BOA (FIA) also doesn't have a division to deal with 'migrated' accounts.

 

I'm actually considering opening an account just for annoyance purposes but the only one they have that looks cool is Schwab and that's probably far above my current score.

 

Not that Bo is the devil, they just don't have practices in place to adequately serve (one person's opinion) accounts they acquire. Any disputes on old inaccuracies will always come back verified and companies like Equifax will also end up giving you a newer verification date which drops the score. In my case, they keep saying the inaccuracies are too old (beyond 18 months) for them to rectify and to try CRA disputes. Also, there's no debt so they really don't consider me a customer at all.

 

Tons of people have written here about positive experiences in cases where accounts initially belonging to BOA. ;)

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To be honest, I think you really need to take a step back on your attitude/sense of entitlement when thinking and speaking to creditors. This is in no way meant to be any kind of personal attack but by the sounds of it you went about talking to them wrong.

 

If you go into a conversation like that with a chip on your shoulder then in 9 times out of 10 you will not get your desired result.

 

Just my personal opinion.

Lets not be silly. Of course I didn't speak to the analyst like I was entitled to anything. I spoke like... "I'm following up with another analyst's request. I have the information, now. Is there anything else I can do?"... that's HUMBLE. And yes, I had an expectation that my CL would be restored, based upon the conversation I had with the prior analyst.

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :)

So why do you carry a balance with a 6 figure income?

 

The risk model is people saying the have large incomes so they can get large CL then running them up and paying down slow...

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Kinda had the same thing happen....

 

The CLD was due to info that was already on my report when thay approved the account.

 

Nothing new that was derog in over 4 years

amex did that me - a late that was nearly 5 yrs old caused them to CLD my acct.

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The shoe diva shops at Macys and forgets to pay the bill. You also have some lates two years ago but you expect the whole world to be understanding because the normal rules don't apply to you. Are you expecting a Cli from bofa and chase for your behavior?

I don't care if you understand or not, so the whole world can go to snips! I'm concerned about my credit profile. "Normal" rules... ? CLI? No. CL reinstated to where it was prior to this all happening? Yes. My credit profile, income, and payment history with BOA warrants more than the pennies they wanted to give me.

 

I don't expect anything now. I closed the account. They (and YOU) can fly off. :)

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :)

So why do you carry a balance with a 6 figure income?

 

The risk model is people saying the have large incomes so they can get large CL then running them up and paying down slow...

The balance did get paid off. Why is carrying a balance a sin? Or something worthy of reprimand, regardless of my salary?

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Kinda had the same thing happen....

 

The CLD was due to info that was already on my report when thay approved the account.

 

Nothing new that was derog in over 4 years

amex did that me - a late that was nearly 5 yrs old caused them to CLD my acct.

I personally think it was an excuse under the guise of the Macy late. Once that was no longer an issue, then the 2-3 year SL lates was the focal point. I just think they're using anything and everything to reduce their risk, which from a business standpoint is understandable. My issue was how it was handled. Dude was full of attitude that yelled "I'm powerful, becaue I can tell you HELL NO"... this ish is funny now.

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :dntknw:

So why do you carry a balance with a 6 figure income?

 

The risk model is people saying the have large incomes so they can get large CL then running them up and paying down slow...

The balance did get paid off. Why is carrying a balance a sin? Or something worthy of reprimand, regardless of my salary?

High balances with a high income can indicate problems unless its a BT deal at a special rate. High balances and low income equals a high CO rate and they want to avoid it. The macy's late probably pushed your BK risk score up and BOA wanted to avoid being left with a large balance if the prediction came true... so they CLD.

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :dntknw:

So why do you carry a balance with a 6 figure income?

 

The risk model is people saying the have large incomes so they can get large CL then running them up and paying down slow...

The balance did get paid off. Why is carrying a balance a sin? Or something worthy of reprimand, regardless of my salary?

High balances with a high income can indicate problems unless its a BT deal at a special rate. High balances and low income equals a high CO rate and they want to avoid it. The macy's late probably pushed your BK risk score up and BOA wanted to avoid being left with a large balance if the prediction came true... so they CLD.

Toopooor, I get it. I'm not even mad at the decision, just at how it all went down. It really happened for a reason and I'm fortunate that it did. I'm good. :dntknw:

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :dntknw:

So why do you carry a balance with a 6 figure income?

 

The risk model is people saying the have large incomes so they can get large CL then running them up and paying down slow...

The balance did get paid off. Why is carrying a balance a sin? Or something worthy of reprimand, regardless of my salary?

High balances with a high income can indicate problems unless its a BT deal at a special rate. High balances and low income equals a high CO rate and they want to avoid it. The macy's late probably pushed your BK risk score up and BOA wanted to avoid being left with a large balance if the prediction came true... so they CLD.

Toopooor, I get it. I'm not even mad at the decision, just at how it all went down. It really happened for a reason and I'm fortunate that it did. I'm good. :dntknw:

BTW, a factor could be the new consolidation loan and the closed accounts. A bunch of newly closed accounts seems to send up a red flag, even if they were closed by the consumer. I don't think it was a coincidence that my amex AA came not long after closing 3 cards. It wouldn't surprsie me if they had a trigger for closures.

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I didn't have this problem with them before. The cards I had with them came AFTER the student loan lates. I have a 700 credit score and a six figure salary. Ridiculous. I think they're risk model changed recently. :dntknw:

So why do you carry a balance with a 6 figure income?

 

The risk model is people saying the have large incomes so they can get large CL then running them up and paying down slow...

The balance did get paid off. Why is carrying a balance a sin? Or something worthy of reprimand, regardless of my salary?

High balances with a high income can indicate problems unless its a BT deal at a special rate. High balances and low income equals a high CO rate and they want to avoid it. The macy's late probably pushed your BK risk score up and BOA wanted to avoid being left with a large balance if the prediction came true... so they CLD.

Toopooor, I get it. I'm not even mad at the decision, just at how it all went down. It really happened for a reason and I'm fortunate that it did. I'm good. :dntknw:

BTW, a factor could be the new consolidation loan and the closed accounts. A bunch of newly closed accounts seems to send up a red flag, even if they were closed by the consumer. I don't think it was a coincidence that my amex AA came not long after closing 3 cards. It wouldn't surprsie me if they had a trigger for closures.

Actually, while the consolidation loan is reporting already, the accounts still show "open"... that very well may be a logical reason. But when I spoke to dude he said that based upon their "old" rules he could get me for that, but what his decision was based on was the old SL lates. That would have made more sense to me. Like I said, I think they don't need too much to cut you considering the financial state they're in.

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