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DH & I recently bought a new car. A friend mentioned that her mom worked for a dealership that sold one of the cars we were looking at, so I gave her call and we worked out a deal. DH & I still have some credit issues so my mom was co-signing but they still had to look around to find a bank to finance us. My friend's mom was fantastic - spent a good amount of time with us, did a lot of leg work, showed us all the features in the car, etc. But the finance person? What a witch. She was rude, acted like they were doing us a favor by "letting" us buy a car from them, spoke to my 80-year old mother like she was feeble-minded, and acted offended when I asked for more time to read one of the sheets that we were being asked to sign. To be honest, if the salesperson wasn't my friend's mom I would have walked out on the deal. My friend's mom did mention that this woman didn't normally work at that dealership, she was just there for training. I thought "Good thing, because if she did, I wouldn't recommend this place to ANYONE, and I'd never come back here." When Kia sent me the new-car survey to take, it had two parts - the sales experience and the finance experience. I praised my friend's mom to no end, and was very honest about our finance experience. Roughly a month after I bought the car, I received an email from my friend saying "How are you? Is everything okay with the car?" I said "Yes, we love it! Why?" She said "Oh, my mom was upset because you gave her a bad survey. I thought something was wrong." I replied that I had lavishly praised her mom, but the finance person was rude and condescending, and I thought that, if she was in training, the dealership needed to know that. She said "Yeah, well, those surveys just affect the salesperson." I apologized and asked if there was anything I could do, and she just said "No, it's too late now." And yep, not a word from her since. Also no contact from the dealership or Kia to say "Oh, so sorry for your experience!" Part of me feels like the salesperson had no business sharing this with her daughter, that her daughter should have stayed out of it, and it's not my fault that the salesperson is penalized because the finance person was an azzhat. And part of me wonders if *I* was out of line and should be apologizing. Any thoughts? Oh, yeah - long time no see. Hi everybody!