So I've emailed my credit union's CB disputes department several times trying to get them to remove a few late payments from my credit card and auto loan. The first time I tried about a year ago or so they said they would do it, but then I saw it pop up on my EX file. I had a few lates from earlier this year that I've been trying to get them to remove. I said something to the effect of being a member for five years, been current otherwise and that I was able to pay off the loan and CC. Now they just keep saying that they can't remove them because they are reporting correctly.
If I escalate to an EO who would I address the letter to? CEO, COO? What else can I do?
Thanks.