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  1. In 2009 I defaulted on a Federal student loan with Nelnet. The loan had a balance of approx $950 at the time of default. Nelnet transferred the loan to ECMC, and in 2010 I entered into a rehab agreement with ECMC. Under the rehabilitation payment terms, the loan was paid in full on the final rehabilitation payment. Fast forward to 2014 and my credit repair journey... I discovered that despite stating all negative remarks would be removed, ECMC continued to report this account as a collection on my reports. I disputed; they verified. I filed a BBB complaint; they removed the account and stated that the loan had been paid in full during rehabilitation. Nelnet continues to report the account with a current status of 120+ days past due with comments stating, "Student loan assigned to government." I disputed; Nelnet verified. I filed a BBB complaint and included the response from ECMC. Nelnet refuses to remove the current reporting status of 120+ days past due, and the comments. They state that because the loan was paid in full to them by ECMC, and never repurchased by a lender, they do not considered it rehabilitated. So, I abided by the terms of the rehabilitation, and am being punished for it. Any advice on where to go next? NELNET's Response: Our records reflect that your loan #* on account **** did not receive the necessary payments, went past due, and defaulted. This loan was paid to Nelnet by it's guarantor, ECMC. Our records reflect that the loan owned by ECMC was paid in full to ECMC. Payment in full to the guarantor does not rehabilitate a loan. Since the loan was not rehabilitated, we are unable to retract the default or past due reporting for this loan. ECMC's response: ECMC has reviewed your concerns with the collection agency which was assigned to handle your account. Based on that review it was determined you did establish a repayment plan to rehabilitate your loan. Due to the low balance of the loan, it was paid in full before a rehabilitation lender could repurchase any balance. Because your rehabilitation payments were made as per your agreement, ECMC has submitted requests to remove its tradeline from your credit report. ECMC has no control over and is not responsible for how long it takes the consumer reporting agencies to remove the tradeline.
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