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Haven't been late on a revolving acct in >2 decades except by a couple of days on rare occassion, just a small handful of times (can't say the same for SLs). As it turned out, glad the oversights were with PSECU and PenFed, neither of who responded with a nose dive on internal (read: Amex) score, late fee or requirement to request a reversal of it- due to a standard grace period. Luv me some majors, but diversity is king and CU can take the bite out of a slip up, give some good product with great CLs/rates/ member relations and warm fuzzies. They're not for the feint of heart necessarily but offer more than amateurish displays for so many of us, to be fair. Our fav big banks don't always have the staying power we had imagined when an economic downturn hits either. The mini panick attack, when reviewing accounts and realizing, doh! PSECU was somehow not set up for auto-pay and already 12 hours late vs the relief felt after called in to see it wasn't going to be an issue is still fresh in my mind How has your local, regional or major CU been a player for you? Please post CUmbaya moments here

I request advice with the following situation (reported in order of facts): The wife's credit report showed a 120+ day delinquent payment. She called credit bureau and was told it was probably information mix-up She called creBank of America that reported late payment, and was told her balances were all $0 and all her accounts closed. She called again and was told the same She requested a letter showing this She received a letter regarding 8/5, stating one of her accounts was closed She received another letter 8/9 saying investigation showed her accounts were overdue She called 8/12 and representative noted she had a balance due of $200, that has grown with late charges to $400. Representative noted that they see she attempted to pay off and close the account in May, but there was a digit missing, and so payment did not go through. Credit card representative said they probably mailed notices to her address -- for which wife used an old address not currently in use. Wife explained that she never got a phone call at any point. Credit card representative did not dispute this. Call with representative was not recorded. What to do now? Her credit score is 100pts lower for a $200 bill. Credit company shows an attempt to pay and acknowledges no phone call, but may have plausible deniability on sending monthly mailers noting account was delinquent. I'm not sure where this mail ever went to, and whether it was just returned to credit card company. I am more concerned with 100pts score vs. the insane late fees (how do they got to $200 in late fees for 120 days?). The credit card company ha NO INCENTIVE to get the amounts paid current if they can just rack up these late fees and hold you hostage over your credit report. This seems like it should be illegal (i.e., you shouldn't be able to charge both $200 in late fees + damage someone's credit report without a phone call) What to do now?