Search the Community

Does anybody have any good contact information for EAS? I've attempted everything with this company to remove 2 negative tradelines listed on my Experian CR for the same Comcast account. This is a paid collection. Disputes with the CRA have come back verified.. Contact with the CA has gone unanswered.. Attempts with the OC have been unsuccessful, as well as the BBB. It's been suggested that I try a GW letter. I've had difficulty finding any contacts.. If you know of anyone that I could address my letter to, please let me know! Thanks.

I recently learned that I have charge off of several hundreds of dollars from comcast that is being reported on my CR although I have an active account in good standing with comcast. I contacted comcast and after several calls one csr was able give some details about why this was showing on my CR. She stated some catv equipment was ordered a few months ago and never returned. I explained that I've never ordered any equipment and had the same service for several years. I assured her that I never requested any upgrades or new service. After asking for the date and location of activation she was able to give the address of services and the person who opened the account which is not my address nor anyway related to my name. She eventually realize that this appeared to be fraud and told me that I would have to fill out the following form: http://www.consumer.ftc.gov/articles/pdf-0094-identity-theft-affidavit.pdf and get a police report Once I filed a police report and completed the form I would have to go into a local branch and show proof that I filled out this form. I attempted to iterate that this account was not created by me and that comcast needs to investigate why new service was allowed to be created especially since it would've been trivial to identify that service already existed for said ssn, but she stated nothing could/would be done until I completed the process she requested. My question is since Comcast is making the claim that this is legitimate isn't the burden of proof on them and not on me. Legally they made a claim so why do I have to prove my innocents? I have not sent any formal validation request to comcast but based on our phone conversation I do not think I would get any different results as all they will see is an account was opened with my ssn. This really isnt a post about the validation process but more of a question about burden of proof and what is consider proof... Is an account showing in some company's system enough proof? Should I be able to sue comcast - not that I necessarily want to to do this but its clear they were negligent or did I somehow forgo my rights to sue when I signed up for services? I will probably submit to their request and fill out the form and police report but if there is any other recourse I may consider taking legal action. To be completely honest I do not feel good about filing a complaint with the sherrifs office. I'm no criminal and have a clean record but I choose to limit my dealings with government agencies. I like to keep my digital profile as non-existent as possible and I simply do not want to acquiesce to any additional contracts.

Hello, I had comcast since 2008 and always made my payments, 6 months ago I moved to a different state. I was sent to collections without my notice, comcast or collections never called me or anything. I log into my credit experin and I see that I have $860.37 unpaid and brought down my score 100 points, I opened a BBB report, I had this lady who said if you pay the $860.37 that she will contact the credit bureau and get the collection removed but I dont believe her since she never replied to my email when I asked her to send me an itemized bill to show why I owe $860.37, I dont owe them anything and they dont want to provide anything to show that I owe them that amount, they also blocked me from login comcast.com. So now i have bad credit because of comcast sent me to collections for no reason. I would like to know if I pay them what they are asking for, will my credit go back like it was? , even though I dont owe them anything, I rather pay the amount so I can get my credit back. THanks