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Transunion Online Credit Report Dispute System Question
anxioussas posted a topic in Credit ForumI have a question about Transunion online credit report dispute system. On August 11th, I disputed an item on my credit report through the online system. On September 4th the results came back and I was able to view the successful update of the information. At that point, I could only view the updated results and could not enter another dispute. I know the system only lets you dispute online every 30 days after a dispute has completed online. The weird thing is that I logged in on September 11th there was a note at the top of the page saying "you currently have multiple disputes processing in various states of completion" and saw that another report box had been generated (below my completed one), but all of the info was grey and it said N/A in every box. (For example: dispute date N/A and dispute completion date N/A). Underneath that is says click here to update or dispute a new item. I called and spoke to a customer service agent in India who could barely understand me and they said they only see one dispute on file, which is my August 11th completed one. So what gives?!?!....is this normal or should I be concerned. I'm worried I may just be not understanding their site. P.s I know a lot of people discourage the online dispute process, but it worked for me and what I needed.