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I had an issue with a large company based in Texas that was going nowhere fast. The short story is that they accepted a settlement agreement but then decided not to follow through with one key component and began to give me the run-around after stalling for 2 months. I contacted a local attorney and worked on some verbiage which I sent to them and it was ignored. They stopped returning my phone calls. I filed a complaint with the FTC. They sent an automated response that they would review the situation and that was the last I heard from them. I filed a complaint with the Florida Attorney General (my state), and they responded giving me a bunch of links, including the FTC, and basically telling me they wouldn't do anything to help. Finally I decided to file a complaint with the attorney general in the state where they are headquartered, Texas. Knowing Texas is pretty big on consumer advocacy and running out of options, I figured why not. I received a response within a few days letting me know that they would look into the issue but that I would not hear back from them directly. I for sure thought I was being blown off again. A week passed and I got a call from a familiar area code... the lying sack of poo business above. This person was from executive services and she sounded a little nervous. She deeply apologized for any inconvenience and said they would look into the matter and get it correctly within a few days. Mind you at this point it had been 3 months since the agreement so I wasn't really getting my hopes up yet. A few days later I got FedEx envelope with a copy of a letter that was sent back to a lady with the Texas AG. It basically said that they apologized for the miscommunication (hah!) and that they have taken steps to rectify the issue and had copied me on the resolution. Attached was a copy of release that I had been waiting on for months. I was in total disbelief. I gave it a few days and it still hadn't shown up at my clerk of the courts office so I called executive services. The person seemed skittish again, but assured me that it was filed and gave me a tracking number and told me when/who signed for it. Sure enough, my county was 3 weeks behind in imaging their documents (not to mention took another 3 weeks to process), but they had finally followed through. Long story short - don't mess with Texas.