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  1. Due to a serious lapse in judgment I acted on the "spend $45 on a new Sam's Club membership/get $45 back" Amex offer, and we joined when I was among the mud people last week. The store was awful. The selection is much smaller than Costco's, and the merchandise itself (aside from national/known brands) is largely lower-end/riffraff stuff. One entire aisle of refrigerated/frozen items was empty. Merchandise displays were messy. We bought two bags of frozen berries and left. Then the email for using the Amex offer never arrived. I looked at my receipt, and the membership was processed as a renewal, not a new membership, even though we haven't been members for over a year (we joined for free once before, shopped once, and never returned), so the purchase didn't qualify for the Amex offer. A couple of days later I logged into my Sam's Club account online, and sent a brief, polite request for a membership refund, and cited their published terms and conditions which state: "The Sam’s Club Membership has a 100% satisfaction guarantee. If at any time a member is not satisfied with their membership, Sam’s Club will refund the entire membership fee." The response: Nowhere in their satisfaction guarantee does it state that you have to go to a store to get the membership fee back. I let them know that I am in a different city for the next several weeks and I do not have a Sam's Club location that is convenient (there is exactly one in the entire San Diego metro area, and it's in a neighborhood where I wouldn't leave my car unattended). The next closest store is in Murietta, which is practically in Oregon. I indicated that if they didn't want to refund my money based on this second written request I would resolve this by disputing the charge with Amex. Three days later, no reply. I just got off the phone with Amex, and now I am done with this Chocolate Goodness retailer forever.
  2. I sent out a validation letter to a medical collection on the 1st. today the 17th i got an alert that a new account was added. The account was never removed to my knowledge but it is the same Collection but now the balance says zero. Why would they do this? I haven't received any response from them. Should I wait the 30 days to see if they remove, or move forward with another letter? Thanks for any response
  3. I am trying to help a friend out that does not have access to the internet. He said the templates are nothing more than pre-done forms to remove or amend credit errors. I have been looking for hours. I was wondering if anything can either attach or tell me where to find them. Thank you!!
  4. Hi everyone, I am a bit confused about a letter I have received from Wells Fargo. It is an old auto loan that was charged off in 2018 (repo). I have only removed addresses and frozen lexisnexis,innovis, etc at this point. I received a letter from WF stating that due to the age of my account they are cancelling the balance, and will no longer attempt to collect. This seems strange to me that they would voluntarily cancel a debt before I've disputed anything. What should I do if anything regarding this letter. I'm hoping the credit Gods are just dropping a blessing down on me
  5. Hello all. The title says just about everything. Is it known whether or not AMEX holds closed accounts against you when opening new ones? I had three (3) AMEX accounts, none of them were Gold. I entered all three in a DMP (I wanted to keep one open, but the DMP told me not to or else lenders may not accept the plan). I just paid off all three well ahead of the end of the DMP end date. To my knowledge, I have not be subject to an F/R. FICO scores as follows: EX 713 TU 717 EQ 701 I was approved for the CSP yesterday (7/23/21) so I will have a new account lowering my AAoA. I not looking to apply for the AMEX Gold for a few months (depending on your feedback). Thanks! Sent from my iPhone using Tapatalk
  6. Finally posting on this forum after gawking for a while. 🙂 I've been working on my credit repair the last couple of years and am kind of at that point where I'm not sure if there is anything else I can do but wait it out. Had a medical issue back in 2016 / 17 which contributed to somewhere around 12 account charge-offs and a car repossession. Over the past year and a half, I've been aggressively paying the accounts off (all are at zero balance, settled), disputed as many as I could (several fell off, am doing another round this month), opened five rebuilder / secured / sub prime cards starting two years ago (Citi Secured, Self Secured, Cap 1 Secured, Cap 1 Unsecured, Credit One Unsecured), did the Self Lending self loan (like 6 months left on that one), Experian Boost, have had a high interest car loan the last two years, am about to replace it with a newer car loan at a lower rate, and obviously keep cards paid off every month and paid on time (*accidentally had a 30 day late when I was changing banks and forgot to update the account that was on autopay). Looks like stuff starts aging off in 2023 and 2025. Scores went from the low 500s to 696 Trans, 712 Equifax, 625 Experian. The problem I'm having is that even with everything settled, zero balances, and "good" scores," I'm still in purgatory when it comes to getting an actual decent points card. Capital One gave me an unsecured one a few months ago, but it's a $300 limit on a non rewards card. And since I already have two cards with them (one which is my oldest card now), even though their my "best bet" in the nearterm for a better card, i'm at their card limit. Goal Cards in the future are Chase Sapphire, AMEX Blue, AMEX Gold, and Citi Premier. Current plan is to just keep sending dispute rounds every few months, keep balances at zero, not apply for anything new at least until early 2022. Is there anything I'm missing? Anything I can do sooner to help compensate for the scars from the past on my credit report?
  7. I’m newly separated and I’m trying to re-establish my credit and financial independence. There are 4 collections on my credit report that my husband was responsible for when we were together in 2020. We both had extensive blood work done by a lab of which he was paying. We separated and he has not been paying so it went to collections and showed up on my report. I just disputed them online a few days ago and am waiting to see if they are removed. It has my name and not his. Is it even conceivable they will be deleted? My score is in the 500 range right now. I don’t have much credit but want to repair and build.
  8. Hi! I have a Cap1 account with 4 Lates that are keeping my score at 710, when everything else is clean, low utilization and old, diverse report. The attached screenshot below has all the details... Late payments: Jun 2019 60 day, May 2019 30 day, Feb 2019 30 day, Nov 2017 30 day Any ideas for dealing with this? All posts I've seen here mentioned that the EO etc are not very useful these days. I don't care to lose the whole tradeline, I have plenty other accounts that are older. All I got for my trouble last time I tried to remove via goodwill is this message on the file: "Account previously in dispute – now resolved – reported by subscriber" Thanks for your input!
  9. Hi All, I'm trying to understand the best approach on good will letters for two cards that I settled a few years ago and finished paying in 2020. I had a Bank of America card and Amex which were both charged off after working with a debt settlement company. I was then sued by both cards and BoA garnished my bank account. After hiring a lawyer, the accounts got settled and I finished paying last year. However, the law firm I hired didn’t secure any guarantee to remove the cards from my credit report after payment. I'm starting to look for car leases through Honda and want to improve my scores to get the best rate/amount before I apply so I’m trying to figure out how to handle those two accounts in particular. My FICO scores are currently - Ex: 646; Eq: 657; TU: 617. The issues are: * Serious delinquency * Few accounts paid on time * No loan activity * Bad payment history I've done a few things to start counteracting the effects, including: * Opening a credit card account with Amex (1k limit) in November of last year, not using it too much and paying it in full each month. * Opening a Capital One card (2k limit) in April, using it more frequently for every day purchases and paying full balances every few weeks. * Opening a credit builder loan this month to establish a consistent payment history. * Asking my girlfriend who has excellent credit and a long credit history to put me on as a registered user. I think these are good steps to take, but the obvious big issue is the serious delinquency, so I'm trying to get the credit cards removed from my CR. I've disputed the cards to try to have them removed from all three CRAs and they both came back as verified, so that didn’t work. My next step is going to be a good will letter to both creditors. I'm mainly planning on highlighting the circumstances (divorce, undisciplined spending, etc) that caused me to default. I then want to highlight with Amex that I have a new card with them and have been very responsible over the course of the last few months. For both cards, I want to highlight all of the progress I've made in my financial life, learning to budget and to be disciplined about financial management, my changed views on credit, etc. My hope is that they will remove the accounts from my CR and that will highlight my positive payment history on past loans, etc. My main question for the group is, do you see any issues with my approach (mainly with regards to the goodwill letter, but generally is also welcome)? Should I try to remove individual payments instead of trying to remove the entire cards? I did have a positive payment history with each card at some point, so I feel this could be a more useful approach, but it seems a lot more work for whoever reads the letter vs just deleting the account completely. Any other advice on what to include? Would it be crazy to include budgets, net worth statements, etc to prove that I’m on the up and up? Thanks in advance!
  10. Hi Everyone, I have been at war with the big 3 for a few months now. I have had success with equifax and Transunion removing old addresses. However Experian just will not budge. Ive tried letters and calling and have gotten no where. My question is: Is it possible to dispute baddies off Equifax and Transunion, and once they remove items, to send some sort of follow suit letters to experian to get them to comply if the other two did? This is all hypothetical of course. I have not started disputing yet. Any advice would be greatly appreciated.
  11. Wassup y’all, I went through a rough patch in my life when I was 18 and overcharged the freak out of a kohls charge card and it went into collections. I paid it off and now i’m thinking🤔, how can i get that removed off my report since i paid it off. I know i should’ve tried to write a letter to them saying if i pay it off they’ll knock it off my credit but i wasn’t thinking back then. Is it to late to contact them and ask to get it removed if possible? Im not tryna wait 7 years i’m trying to get a house next year y’all.
  12. I have searched & searched for an answer to my question and I can't seem to find one...maybe I am not wording my search query correctly. But... I have an old charge off on EX, that is reporting two consecutive 30-day lates (Dec 2014 & Jan 2015). I am currently attempting to dispute this as inaccurate but they keep coming back verified. I just don't understand how you can have two 30-day lates back to back. If the account was never current shouldn't the 2nd 30 day late really be a 60 day? Or is something going over my head? Just looking for some leverage to possibly get this removed early. It's scheduled to fall off in Sept. I have been disputing this since 2017 though. TIA.
  13. Hi Everyone, I requested hard copy reports from all 3. I just received my Trans report in the mail. To my surprise my report does not include date of 1st delinquency nor does it show any address identification numbers . Has anyone else had this happen to them? Do I need to request another report? Im so butt hurt, I was eager to get things rolling. Any help would be greatly appreciated.
  14. My credit score right now is 650 according to chase. I want I know if it would be better to pay off closed accounts first, which I negotiated low interest rates for a few years ago, or pay down the active ones first, some of which are near max end have higher rates. Does having these unpaid closed accounts worsen my credit, or does the fact that I am paying them monthly improve my credit?
  15. Hi all, I was wondering if anyone had some advice regarding the following: I recently pulled our credit and Ally Financial is showing a charge off (CO) in the amount of $997.77 for a Chevy Volt lease we had back in 2013. The amount was written off sometime in 2020 and we were sent a Form 1099-C. I spoke with Ally Financial today and was told the charges were for excess wear and tear - it was our understanding that when we returned the car this was being taken care of by the dealer - we turned the car in a month or two early with low miles and some equity in it and leased another Volt from the same dealer. The rep from Ally that I spoke with today said that even if I wanted to do a PFD I couldn't because our balance is showing as $0.00. Sooooo… based on the above and the below example of how the account is showing on our Experian CR, what do you guys suggest we do to clean this up??? Any help, advice, guidance would be greatly appreciated. THANK YOU in advance! This is how it's showing on our Experian Report: Account Name: ALLY FINANCIAL Account Number: ######XXXXXX Account Type: Auto Lease Responsibility: Joint with XXXXX Date Opened: 5/30/2013 Status: Paid in settlement. $998 written off. Status Updated: Aug 2020 Balance: - Balance Updated: - Recent Payment: - Monthly Payment: $0 Original Balance: $13,065 Highest Balance: $0 Terms: 36 Months On Record Until: May 2024 Payment History: Current on payments from August 2014 thru July 2017, then it shows CO (Charge-off) from August 2017 thru July 2020, and finally it shows CLS (Closed) August 2020.
  16. Hey there everyone! I've been a lurker for way to long and decided it's time to get to rebuilding my credit. Thank you to everyone who has contributed on this forum! It has been a help to many and will to me also. So here are my details....🤕 Background About May 2014 I lost my job of 5 years and my apartment all in a 30 day span because life happens of course. I had some savings to stay afloat but it ran out and I couldn't run to a well paying job like the one I had fast enough. Hence, my credit went down the drain over the next year. Baddies I sucked it up and went to MyFico to get a real snapshot of my situation after pulling my three annual reports. At this time I have about 10 baddies on my CR s. Bank of America - CC that is a CO Hey there everyone! I've been a lurker for way to long and decided it's time to get to rebuilding my credit. Thank you to everyone who has contributed on this forum! It has been a help to many and will to me also. So here are my details.... Background About May 2014 I lost my job of 5 years and my apartment all in a 30 day span because life happens of course. I had some savings to stay afloat but it ran out and I couldn't run to a well paying job like the one I had fast enough. Hence, my credit went down the drain over the next year. Baddies I sucked it up and went to MyFico to get a real snapshot of my situation after pulling my three annual reports. At this time I have about 10 baddies on my CR s. Bank of America - CC that is a CO DOFD - 12/2014 DOLA - 01/2015 CL - $2,100 Deficient Balance - $2,342 Getting emails over the last few month directly from CCC trying to settle the account. Started at $1,200 or so now trying to settle account for around $700. Account falls off report in 2021. Capital One Auto Finance - Auto Loan that is a CO DOFD - 11/2018 DOLA - EQ shows 09/2018 and TU shows 07/2019 Deficient Balance - $11,767 after repo and auction Offered to settle for $2,354 in 08/2019 via lump sum or payments of up to 12 installments. Delta Community Credit Union - Auto Loan that is a CO DOFD - 08/2014 DOLA - EQ shows 08/2014 and TU shows 06/2014 Deficient Balance - $1,881 after repo auction Never offered to settle debt Dept of Ed/Nelnet - Student Loan DOFD - 04/2015 DOLA - 01/2018 Paid as agreed with only 90 days late derogs showing EQ 08/2015, 07/2015, 06/2015 TU 04/2015 - 08/2015 EXP only 08/2015 Discover Bank - CC that is a CO DOFD - EQ 04/2015, EXP 12/2017? DOLA - EQ 11/2014, TU 06/2014 Deficient Balance - $1,413 No offer to settle. CCC tried to get judgement in small claims court. CCC's attorney no showed and case was dismissed. Didn't even know about the case until maybe 2018 cause they sent court notice to prior address. Georgia Power - Utility Company DOFD - 06/2014 DOLA - 10/2015 Deficient Balance - $0 Paid balance in full after CO. Only shows on EQ on CR. Georgia's Own Credit Union - CC that is a CO DOFD - 08/2014 DOLA - 09/2014 Deficient Balance - $0 (prior $1,222) No offer to settle. Only reports to EQ and EXP. No reporting from CCC since 02/2015. Macy's - CC that is a CO DOFD - EQ 10/2014, EXP 12/2017 DOLA - EQ 07/2014, TU 06/2014 Deficient Balance - $0 Used to call like crazy but I went off on the CA and mentioned the FCRA and CFPB and they never called or sent a letter again back around 2015/2016. Portfolio Recovery - CA for OC DOFD - 02/2015 (date CA was assigned) DOLA - 08/2018 (stupidly made a payment to CA) Deficient Balance - $474 (started as $624) Made a payment in late 2018 to CA then stopped. Got a letter or two from them then they went away. OC was Synchrony Bank for a Care Credit CC. Progressive Insurance - Place with CA by OC DOFD - 04/2019 (date CA was assigned) Deficient Balance - $212 Assigned with CA Caine Weiner. Had a car repo'd and forgot to cancel the insurance. OC for car called file claim and insurance company cancelled policy once notified of the repo. In addition to the baddies I have about 8 old addresses listed under the CRAs Inquiries EQ 3 hard from two car dealers (10/12/2018, 10/16/2018, 10/19/2018) Never signed anything and it looks like dealer pulled over the phone when calling about trying to trade in car to avoid repo by Cap1 from above. 15 soft Mostly Credit Karma and Lexis Nexis from shopping auto insurance rates. TU 1 hard from 10/19/2018 car dealer 17 soft (same reasons as EQ) EXP 1 hard from 10/19/2018 car dealer 29 soft Same reason as above and some skip tracing via repo companies. Scores Fico 8 Scores EQ - 490 TU - 496 EXP - 523 Next Steps Taken Opt'd Out - 02/2020 Gearing up to get old addresses removed from CR Approved for Self Lender Account 12 installments at $48 Goals Get scores of to 600. No specific timeframe but, to be accountable 12-18 month in my case seems fair. Questions With derogs this old should I just rebuild for the year via Self Lender and maybe a Secure CC in 3-6 month and let the derogs fall off in late 2021? EXP has the complete wrong date of birth listed for me as 12/31/1987. Trying to age me I guess. Dispute this at the same time as the addresses showing proof via license? Should I settle any of these accounts? If any I would consider the Cap1 Auto loan since they offered $2358 and the balance is over $11k. PFD on the CAs or DV first? - 12/2014 DOLA - 01/2015 CL - $2,100 Deficient Balance - $2,342 Getting emails over the last few month directly from CCC trying to settle the account. Started at $1,200 or so now trying to settle account for around $700. Account falls off report in 2021. Capital One Auto Finance - Auto Loan that is a CO DoFD - 11/2018 DOLA - EQ shows 09/2018 and TU shows 07/2019 Deficient Balance - $11,767 after repo and auction Offered to settle for $2,354 in 08/2019 via lump sum or payments of up to 12 installments. Delta Community Credit Union - Auto Loan that is a CO DoFD - 08/2014 DOLA - EQ shows 08/2014 and TU shows 06/2014 Deficient Balance - $1,881 after repo auction Never offered to settle debt Dept of Ed/Nelnet - Student Loan DoFD - 04/2015 DOLA - 01/2018 Paid as agreed with only 90 days late derogs showing EQ 08/2015, 07/2015, 06/2015 TU 04/2015 - 08/2015 EXP only 08/2015 Discover Bank - CC that is a CO DoFD - EQ 04/2015, EXP 12/2017? DOLA - EQ 11/2014, TU 06/2014 Deficient Balance - $1,413 No offer to settle. CCC tried to get judgement in small claims court. CCC's attorney no showed and case was dismissed. Didn't even know about the case until maybe 2018 cause they sent court notice to prior address. Georgia Power - Utility Company DoFD - 06/2014 DOLA - 10/2015 Deficient Balance - $0 Paid balance in full after CO. Only shows on EQ on CR. Georgia's Own Credit Union - CC that is a CO DoFD - 08/2014 DOLA - 09/2014 Deficient Balance - $0 (prior $1,222) No offer to settle. Only reports to EQ and EXP. No reporting from CCC since 02/2015. Macy's - CC that is a CO DoFD - EQ 10/2014, EXP 12/2017 DOLA - EQ 07/2014, TU 06/2014 Deficient Balance - $0 Used to call like crazy but I went off on the CA and mentioned the FCRA and CFPB and they never called or sent a letter again back around 2015/2016. Portfolio Recovery - CA for OC DoFD - 02/2015 (date CA was assigned) DOLA - 08/2018 (stupidly made a payment to CA) Deficient Balance - $474 (started as $624) Made a payment in late 2018 to CA then stopped. Got a letter or two from them then they went away. OC was Synchrony Bank for a Care Credit CC. Progressive Insurance - Place with CA by OC DoFD - 04/2019 (date CA was assigned) Deficient Balance - $212 Assigned with CA Caine Weiner. Had a car repo'd and forgot to cancel the insurance. OC for car called file claim and insurance company cancelled policy once notified of the repo. In addition to the baddies I have about 8 old addresses listed under the CRAs Inquiries EQ 3 hard from two car dealers (10/12/2018, 10/16/2018, 10/19/2018) Never signed anything and it looks like dealer pulled over the phone when calling about trying to trade in car to avoid repo by Cap1 from above. 15 soft Mostly Credit Karma and Lexis Nexis from shopping auto insurance rates. TU 1 hard from 10/19/2018 car dealer 17 soft (same reasons as EQ) EXP 1 hard from 10/19/2018 car dealer 29 soft Same reason as above and some skip tracing via repo companies. Scores Fico 8 Scores EQ - 490 TU - 496 EXP - 523 Next Steps Taken Opt'd Out - 02/2020 Gearing up to get old addresses removed from CR Approved for Self Lender Account 12 installments at $48 Goals Get scores of to 600. No specific time frame but, to be accountable 12-18 month in my case seems fair. Questions With derogs this old should I just rebuild for the year via Self Lender and maybe a Secure CC in 3-6 month and let the derogs fall off in late 2021? EXP has the complete wrong date of birth listed for me as 12/31/1987. Trying to age me I guess. Dispute this at the same time as the addresses showing proof via license? Should I settle any of these accounts? If any I would consider the Cap1 Auto loan since they offered $2358 and the balance is over $11k. PFD on the CAs or DV first? Any guidance looking at my credit profile is appreciated!! 🤗
  17. A "backdoor number" is one that gets you past frontline CSR's directly to Credit Analysts / Credit Departments / Account Managers / Account Specialists (different lenders call 'em different things) - these people/departments have decision-making abilities far beyond frontline CSR's; they can take and review requests for reconsideration of denied CC apps or CLI requests, APR reductions, etc. and implement their decisions. I can continuously update this first post with the latest information if everyone will post to this thread. I'll make the change and acknowledge. We deeply appreciate your participation. Amazon (store card): see Synchrony (GE) AMEX: (Oasis Program) AMEX: 866-314-0237 (new app status) AMEX: 800-582-6471 (recon with frozen EX for pin) AMEX Business charge cards - (877) 399-3083 AMEX Credit Bureau Unit: 800-874-2717 (Must have a current credit report before calling. They will ask for the account number from the credit report, which is different from your card number) Barclays: 888-232-0780 (Customer Care) Barclays: 866-408-4064 (Credit Analyst) BBVA Compass Bank: (American Express Card issues only) 866-246-2924 Best Buy: 877-420-0001 Best Buy: 888-908-9890 (Credit Analyst, existing accounts only) BofA: 888-260-4696 (secured accts.) BofA: 800-824-5895 (secured & partially secured accts.) BofA: 704-386-5687 (Office of the CEO) BofA: 888-500-6270 (Credit Dept. Fax) BofA Business: 877-665-5023 (Analyst/UW) BofA Business: 877-665-5023 (New applications) BofA Business: 800-442-1043 Cap1: 800-625-7866 (Account Specialist) Cap1: 800-951-6951 (cust. relations) Cap1: 800-548-4593 (application department; status) Cap1: 800-889-9939, 800-625-7866 (Account Specialist) Cap1: 877-513-9959 (Account Retention?) Cap1: 800-258-9319 (Debt Recovery) Cap1: 866-280-0118, 800-955-1455 (EO) (Nerfed in general) Cap1 Secured Platinum: 800-219-7931 (deposit taker, can speak to credit analyst) Chase: 800-432-3117 (App status) Chase Executive Office 800-242-7399 Chase Personal CC Recon 888-270-2127 Chase Business CC Recon 800-453-9719 Chase: 800-453-9719 (Business card lending) Chase Lending - 888-609-7805 (Credit Analysts) Chase: 800-242-7399 Chase: 800-955-9900 (Product change status questions) Chase: 888-298-5623 (Consolidation - M-F 8am-10pm EST) Chevron/Texaco Biz Card App Status: 888-243-8358 Citi: 800-645-7240, 800-288-4653 (Citi Business) Citi: 800-750-7453 (Business) Citi 888-201-4523 (Personal) Citi: 718-248-0847 (EO) Citi: 800-695-5171 (New Accounts UW) Citi: 605-331-1698 (EO - CC division) Citi Credit Bureau Dispute Fax: 866-713-5028 Comenity: 800-303-1368 (Consumer Relations - Recon) Discover: 888-676-3695 (New Accounts) Discover: 866-305-7691 (Direct Line TO CS) Discover: 866-222-0536 (EO) Elan: 800-364-9648 (CC underwriting, business and personal) Equifax: 800-846-5279 (Direct to Rep) Equifax Executive Office 404-885-8000 Experian: 800-493-1058, 800-208-9232 (9AM-5PM ET, need report number from EX) ExxonMobil Biz Card: 800-903-9966 FIA: See Elan FNBO: 800-444-6220 GEMB: 877-294-7541 (escalated help desk) Haverty's/Sync: 800-333-1082 Home Depot Store Card: 800-677-0232 (Credit Analyst) Home Depot Store Card: 423 467 6957 (App Status/Recon) Home Depot MC (Commercial): 800-720-0649 Home Depot: 800-685-6691 (Commercial) Hooters: 801-545-6705, 800-850-4668 HSBC: 866-574-4421 (App Status) HSBC: 866-719-3897 (Credit Analyst) JC Penney: 800-542-0800 Juniper: 866-408-4064 (Credit Analyst) Juniper/Barclays: 866-750-6031 (Corp. Offices) Key Bank: 888-201-4523 (App status) Key Bank: 800-254-2737 Key Bank MC: 800-288-4653 Key Bank Credit Research Fax: 216-357-6400 Lowes: see Synchrony (GE) Macy's: 800-627-2909 (Credit Dept. - new credit, inquiries on upgrade to Visa, credit reporting issues) Macy's: 800-543-9617 (Recovery Services) Marvel: see Synchrony (GE) Meijers MC: 801-517-5560 National City: 800-762-0974 (Credit Dept.) Nationwide Visa: 866-757-2720 (App. status) Nordstrom: 800-964-1800 (CLI) Orchard: 800-395-6090 (May get answered in Spanish by bilingual CSR's. If this happens and you don't speak Spanish, either try again later or try saying "Habla ingles?" or "Ingles, por favor" to let them know you're an English-speaker) Philips 66: 866-289-5630, 800-610-1961 PNC Bank: 800-762-2117 (Business CC) PNC Bank: 877-562-0150 (Business UW) Sam's Club: 800-301-5546 (Underwriting) Sears: 800-599-9710 (App status) Shell Fleet Card: 800-223-3296 (App status) Shell: 800-223-3296, 866-438-7435 Shell: 800-377-5150 Staples: 800-767-1291, 800-282-5316 Sunoco Corp. Card: 800-935-3387, 800-278-6626 Sunoco: 800-310-4773 Synchrony (GE): 800-240-0512, 800-480-0205 (Biz) Synchrony (GE): 800-588-4290 (Consumer) Synchrony (GE): 877-379-8175 (Sr UW) Synchrony (GE): 888-885-6937 (Verification) Synchrony (GE): 800-333-1082 (Haverty's) Synchrony (GE): 866-519-6441 (Marvel CC, Sr UW) Target Biz Card: 800-440-5317 Tiffany: 800-770-0800 Transunion: (312) 466-7719 (Corporate Office Resolution Team Voicemail) Transunion: (610) 546-4600 (Corporate Office, need extension or last name to search directory) USAA Bank Secured Platinum: 800-344-5696 ext 38763 (secured product specialist) US Bank: 800-685-7680 (Underwriting) US Bank Secured Platinum: 800-344-5696 (underwriters for secured product) Valero: 877-882-5376 Walmart (Sync): 877-379-8175 (Sr UW) Walmart (Sync): 877-969-5302 (Verification) Wells Fargo: 866-677-1128 (CC Executive Office) Wells Fargo: 844-576-6424 (Executive Office) Wells Fargo: 877-514-3717 (Amex Propel Credit Svcs) Wells Fargo: 844-879-4824 (Direct # for Product Change Credit Svcs) Wright Express: 888-743-3893
  18. I had another topic on the this subject a while back but I felt it was getting too far off the mark, so I wanted to start fresh. I'll keep it super simple though, because my current goal is to repair my credit: TL;DR - What do I do with my charge offs/things that have been sent to collection and are well within the SOL? Pay them off ASAP? Pay in Full or go for the discounted settlements? What will let me start building up my score the quickest and allow me to distance myself from my troubled history? I have 2 chase accounts, one is $5k+ and one is $600+, both have been charged off, both are well within the SOL (happened in 2018, SOL is 5 years in Illinois for getting sued afaik). I have a Discount tire one that has also been charged off, also well within the SOL. Now there are some other accounts I KNOW have been charged off, all around the same time, but they either show up on my eReport or not at all, but I expect them to pop up as I continue down this process, because that seems to be what's been happening anyways. Now here's what I SPECIFICALLY need an answer on, because I felt like this wasn't getting answered: What do I do with this information? I know I owe the money, I want to improve my credit. Is it really worth going through the whole Debt Validation thing at this point? If not, than do I let's say call up Chase or Discount Tire or any of the OCs I had these debts with and talk to them? Do I just wait for the collection letter to come and settle the debt that way? Will it look better if I pay off the debt in full as opposed to going through one of these CAs, or does it not matter at this point other than getting hit with a 1099? I have searched up and down the boards and I am having trouble finding the answers I need. I already know paper reports are worth a million times more than the ereports, I already know about credit utilization and DTI and all of that, I already know what to do to build the credit back up once I don't have to worry about the charge offs before, but what I don't know is what to do with my current charge offs. Thank you all for your time! I apologize if my tone sounds demanding; I promise you that is not the case! I just want to be as straightforward as possible so I'm not wasting your time. I'm thankful for the advice I have been given already and as a matter of fact this board helped me get back with AMEX after the whole debacle I had with them.
  19. Hi All - I am new here. We are looking for help on how we can move our high APR CCs to 0% with a BT to new cards. We have the following CCs with CL info. We are looking to do BTs to 0%. We opened a couple cards but got low CL, asked for a higher CL but were denied. We opened up US Bank cards to do BTs but got CL of $500 - 600. I tried asking US Bank to increase our CL to no avail. I thought we can leverage our open CL's on other CC, meaning I can lower the CL on a Citi card with 0% util and they would give me more but the CCC said it would not help. One thing I noticed, we had been saying we earn $45k but we did not realize we earn $80k... We are not sure what to do next. I assume we should move around some CL or balances to bring the CS back up, then open a new card or raise the balance on a card with a BT offer, and do the BT. I will look into getting the CR's to review if anything is not supposed to be there. Meanwhile, these are the cards for me and DW. ME, FICO 726 owe CL CL utiliz. APR % rate until Notes FICO 726 (was 750 in Nov) Bank of A 0 17200 0% Chase Freedom 9550 13000 73% 15.24 Citi AA MileUp 0 13200 0% Citi Double Cash 3600 3900 92% 0 6/16/2022 New DW - FICO 689 Bank of A 4030 6900 58% 18.99 Bank of A 4200 6000 70% 22.99 0% until Feb 15, 2021 Citi Double Cash 2430 2500 97% 0 7/3/2022 New (Citi AA MileUp 0 19700 0% Closed) What can I make more clear? TIA for all advice!
  20. Heya, found this forum through a Reddit recommendation and have been thumbing through it for the past few days, and wanted to thank you all for the information you all post! I'm still kind of new to this, so I'm trying to best figure out how to handle my situation and could use some advice. The wife and I are thinking of home ownership in the next year or two so i'm trying to fix my side of the credit now. I THOUGHT I had several things in collections (frankly I should), but according to my credit reports from the big 3, I don't. Hell, I had 7 negative accounts back in january, but I checked again with annual credit report and I currently just have 3 accounts with negative marks. There's a 4th card that Experian and TU report, which is my Discount Tire (SYNCB/CAR CARE DISC TIRE), BUT it reports it as lost/stolen for some reason, even though I never did such a thing. REGARDLESS, I'll deal with that one if and when I need to (unless you have advice you'd like to give on that). I want to focus on the 3 that show up on all 3 credit reports. I'm not sure which Credit Report to go with as far as figuring out dates and stuff, because they're all kind of slightly different, so I'll mainly go with Experian: Amex - Payment Status - Charged Off Status Updated - September 2019 Balance - $559 Past Due Amount - $352 Balance Updated - September 18 2020 (Equifax) Delinquency First Reported - Sep 01, 2019 (Trans Union) Estimated month and year that this item will be removed - 06/2022 Chase Sapphire - Payment Status - Charged Off Status Updated - April 2019 Balance - $5,693 Past Due Amount - $5,693 Balance Updated - April 22 2019 (Equifax) Delinquency First Reported Apr 01, 2019 (Trans Union) Estimated month and year that this item will be removed - 12/2020 Chase Amazon - Payment Status - Charged Off Status Updated - April 2019 Balance - $730 Past Due Amount - $730 Balance Updated - April 22 2019 (Equifax) Delinquency First Reported Apr 01, 2019 (Trans Union) Estimated month and year that this item will be removed - 09/2025 I'm not sure why my sapphire says it'll be removed (allegedly of course) by the end of this year, because it's a higher debt and it wasn't paid the same time the chase amazon card wasn't, so that's where i'm confused. In fact, i'm just very confused in general, because I know I had more cards than this that I defaulted on unfortunately. I know you all heard every single "life was difficult" story, so please don't take my lack of elaborating as not caring about my mistakes, because I do deeply care; i'd just rather not bore you all with the same story you've heard before. SO I guess my question would be what is the best way of going about dealing with these 3 negative marks? I've gotten phone calls and letters for years and just never answer or respond to them. In fact, i'm sitting on a letter from Nationwide Credit in regards to my Chase Sapphire card from a couple weeks ago. Do I even bother dealing with letters from Nationwide Credit for example? Should I ignore those completely and go straight to the Original Creditors? If so, how do I even start that conversation? I'm in Illinois so I know the SOL is 5 years, which is why some of the "Estimated time this item will be removed" is confusing to me. Anyways, thank you all for your time! If you need more info or if I asked in the wrong place, I'm deeply sorry! I just don't know where to start.
  21. Almost 40 days ago I sent in 3 dispute letters to all 3 CRA's. I received nothing back from EQ, EX sent me a copy of my report with no changes or notes, and TU deleted 4 accounts. Is there any way to leverage TU to help with the other CRA's? Thank You for any help!
  22. I have another topic I made on here detailing my journey so far, but I felt this warranted it's own topic. I'll start with the TL;DR - I got invited to the Optima program, so I paid off my balance in full, still have yet to receive a letter or optima credit application (I do have an e-mail and reference number at least), and just now my Chase Journey and Experien accounts told me I got a large derogatory mark, specifically that my AMEX was charged off. The long version: Back in 2019 I was on a payment plan with AMEX and I tried to switch bank accounts (my main one became at risk), but after removing my account, it refused to let me add a new one. I called customer service, and they were insanely rude and refused to add my new bank, saying "I violated the agreement" or some nonsense, so I just stopped paying them altogether. At the time I could barely afford it anyways. Fast forward to about a month ago, I started getting e-mails about being invited to the Optima program. I don't trust e-mails like that for anything, but I had run into some money and my wife and I are in the process of condo hunting (I don't want or need lectures about mortgages), AND people here advised me to try to get into the optima program anyways as a low hanging fruit to fixing up my credit, so I looked up AMEX's official number and called them directly. After a bunch of phone transferring, they put me in contact with someone who basically said if I pay it off, they'll show the account as being closed and paid in full and then send me the application to the optima program. And like I said in the TL;DR, I have yet to receive a letter or an application, but now I'm seeing notifications that my credit report has a brand new charge off from AMEX, which first off is the exact opposite of what they said they'd do, and secondly, how is it charged off if I literally just paid it in full? I apologize, but I'm basically seething at this point, and I don't know what to do. I'm absolutely going to call them tomorrow and make them explain themselves, because if I knew paying them off would add a derogatory mark to my credit, I wouldn't have done it to begin with, and I'll just ask my bank to do a charge back. I really don't care anymore, and I can use that money elsewhere. That's twice I tried to work with them in good faith, and it's twice that I seem to be the one getting shafted. There won't be a third time.
  23. Hi Can I get some guidance on how to remove some old paid off charge offs from my CRs? -CAP 1 paid charge off in 2016 -CAP 1 paid charge off closed in 2015 -Santander paid charge off in 2017 -An old student loan that was 120 days late that was closed to transfer in 12/17 Covid hit me hard so I have tons of charge offs and collections for other accounts that are recent that I know I won't be able to do anything with Any advise would be greatly appreciated Thank you
  24. Hello CB Team, My cousin was Delinquent (90 days) on his AMEX PRG charge-card (total of $2700) and right before paying his AMEX PRG balance off using his tax refund received from the IRS, Amex cancelled it on 2/22/2018 along with his BCE (good status). On 3/5/2018 he received an invitation letter by mail from AMEX saying that they're giving him a second chance if he paid his balance in full by offering him an AMEX Optima application. The problem is .. before he got AMEX Optima invitation letter he already made payment arrangement plan the day before to pay-off his balance IN FULL by March 21, 2018. So, when he called AMEX Optima number they told him yes we see your payment arrangement plan and once the balance is paid in full we will send you an application and the Optima card will be around $1100 (Limit) and you will be on 12 months (kinda like probation) before you can apply for any other AMEX Plan. Now is this AMEX Optima Program (Regain Card Membership) worth it. Also, when he made the payment arrangement over the phone (The day before he received the Optima Invitation letter) the AMEX account manager informed him that she will submit a request with positive notes to RE-INSTATE his cancelled AMEX PRG & cancelled BCE and they will mail him a decision within 7-10 days (which he personally think it will never happen because once the Account is cancelled it will never be reopened). Anyone here have recent experience with this AMEX Optima (Regain Card Membership) Program? Will Amex EVER re-instate these cancelled accounts?? if NOT, will they ever send him an Optima Card once his Balance is paid in full? Thank you All.
  25. Hello All, I have been a member here since 2003 (lost old username) and I cant tell you how many times I have used this forum to learn and I rarely post when something good happens. Well I have something to share. I recently decided to write a letter to the CEO's office at American Express Executive offices asking for removals of late payments on 3 cards, Gold, Platinum and Plum. I had 5 120+ late payments showing on Gold and Plum and the Platinum was a business trade line that wasn't reporting on my personal CR but had 7 years of fantastic perfect payment history. When Mr Chenault's assistant called me on my cell phone to tell me that he personally read my letter and now Amex is adjusting all 3 TLs to report on my personal CR with a perfect payment history on each TL ! I literally was blown away. All I did was write a letter stating the situation that I had and told the truth. The letter I wrote was personal and not some standard cookie cutter stuff you can find online. See, thats the trick that always worked. Tell your story, make it personal and make it sound authentic. I cant tell you how many times Goodwill letters have worked for me. I just told the truth and the success rate is pretty good. I have to be honest, I was so shocked when the office of the CEO called me personally. Usually I dont pick up the phone if I dont recognize the number as Im getting slammed from telemarketers lately (probably should have a separate thread to discuss that) but man, super super happy. Ill post the results here on my scores but Im projecting a 30 point bump on each CRA at least. Good stuff!
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