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Hello All- So glad to find an active board where I might be able to get help/advice! I attempted to attend Kaplan University (Online school) 3 or so years ago- I then had to withdrawal due to medical issues (Got pregnant with twins ) Now, here's the issue- *PLEASE NOTE these are estimates of the $ amounts- I do not have the information sitting in front of me.* My tuition for the term was around $3800 - My Pell came though a few weeks into the term for $4100 - I kept calling and checking to see if it had been applied and when the remainder would be sent to me as per request- when they finally applied the $, they applied $2000 to my tuition, and then SENT THE REST BACK TO PELL. They have admitted this was an error, and should not have happened. However, since I signed a contract at the begining of the term stating I would be responsible for and amount that PELL did not cover, that I was on the hook for $1700. I appealed. They denied. I took it to the US board of education. They found in Kaplan's favor, stating that they could not overturn my contract with the institution. Kaplan has NOW bumped up what I owe them, charging me over $1000 in additional "tuition" and fees, including withdraw fees of $800, even though I was on a semester by semester contract and dropped in between semesters. Kaplan has taken this Aprox $2800 and turned it over to the board of education, who is now wanting to come after our tax return. :/ Is there any way to still fight this? Should I file a request for review and ask for a face to face hearing? Maybe in person someone will see this is NOT my fault??? If I had been the one to screw up, I would pay it- but I wan't, and they fully admit clerical error on their part! (And of course PELL does NOT give money back once returned to them ) We are a family of 5 on one modest income and rely heavily on that tax return Any advice would be appreciated!