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http://consumerist.com/2013/07/09/worlds-largest-debt-collector-to-pay-3-2-million-penalty-for-harassing-consumers/ Thank you Consumerist! Just a few paragraphs: The company will pay $3.2 million to settle these charges, the FTC’s largest ever action against a third-party debt collector. Of course, when you consider that Expert Global took in at least $1.2 billion last year, the penalty is a pittance. There are of course non-financial stipulations to the settlement. Expert Global must stop violating the Fair Debt Collection Practices Act and the FTC Act by falsely representing that it will not call a number to collect a debt, or by harassing, oppressing, or abusing a consumer while attempting to collect a debt. Starting one year after the settlement goes into effect, the company must also record at least 75% of its debt collection calls and retain the recordings for 90 days after they are made. Additionally, if a consumer disputes the validity or the amount of an alleged debt, Expert Global must either close the account and end collection efforts, or suspend collection until it has conducted an investigation and verified that its information about the debt is accurate