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Everything posted by Flashman

  1. Yes, as you rightly point out, they are required to report such security breaches. However, I am less clear on the prescribed timeframe within which such reporting must take place. For example, the Cap One data breach was discovered July 29, 2019, yet was not announced to the public until 10 days later. I would guess Bad Guys can do a fair bit with your personal information in 10 days, so it would seem that the legislation that governs such things tends to favour the credit industry rather than the shareholders and consumers it is ostensibly designed to protect. Of course, that was three years ago, and the reporting requirements may have changed since then. Nonetheless, it would be interesting to learn just how much leeway credit firms have when it comes to reporting security problems.
  2. Each time after I have logged in in the past, PayPal have asked me to give them a phone number to (allegedly) help secure my account. Usually, this is not a problem, as PayPal provide a "not now" button to use so that I can get in without having to give in. However, from time to time, PayPal decide they are going to try and force the issue and omit the "not now" button. And they are at it again. My question is: does anyone know a workaround for this? I would be grateful for any useful suggestions. (In case anyone is wondering, "why won't you just give them your number?" I would direct them to the Twitter ruling from a few weeks ago: https://www.npr.org/2022/05/25/1101275323/twitter-privacy-settlement-doj-ftc In short, I am not about to hand over a phone number to a Big Tech firm so that they may do with it whatever they wish and issue a non-apology apology when they are done.)
  3. Yes! This is your chance to take a guess at what happened, why it happened, and whether this interesting and intriguing event is unique or not. We are doing this for fun, there is nothing at stake, and your guess is as good as mine (it is likely to be a good deal better, in fact), so have a go at answering these three questions: 1) Has there been a comparable outage (i.e. comparable in length) by any other card issuer within recent memory? 2) What is your guess as to what caused it? and finally: 3) Are there any rumours flying about concerning the actual cause of the outage versus the stated cause of the outage? I ask because I do not believe the latter for a moment. I will start things off: 1) No idea. 2) Ransomware attack. Comenity first spent some time attempting to find the miscreants, could not do it, and eventually decided to pay up. 3) I am afraid I have been too busy lately studiously avoiding ending up on the street to pay much attention to the word on the street (sorry). Right, your go...
  4. It will be interesting to see whether everyone else in the organisation remains equally tight-lipped. (At a guess, I would say Comenity is trying to keep mum about a ransomware attack.)
  5. Perhaps it is a sign of what the credit industry has been reduced to nowadays? On the one hand, chasing pennies like this is laughable. On the other...well, pennies are still money. Gather enough of them over time and it is possible to make a fortune. I admit I am fascinated by the penny-chasing, but in a lurid, trainwreck sort of way. There do not appear to be many depths that remained unplumbed by the credit industry.
  6. Yes, I suppose that is where the money is in the credit industry these days. Rather than acquiring customers one at a time, credit firms simply buy other credit firms and get customers that way. Thank you for the reply. I am glad to hear you were able to get your problem solved in time.
  7. Have you encountered this sort of thing before with Comenity?
  8. [feigns bitterness and disappointment] 6 months? Is that all the time I get? I was hoping to pay it off over the course of a year. (Do you suppose they would be willing work with me on this?) Sorry, is that what the industry calls this segment of the market, "low dollar"? I should have thought selling consumers the ability to spread out a $50 payment over six months (six months!) would qualify as "subterranean." One must have a heart of stone to read such things without laughing. Perhaps I do the industry an injustice, but it appears there is no level to which they will not stoop. I have no doubt whatever the next dubious "frontier" will be microloans to the homeless ("Yes! Now you can own that pack of gum you have always wanted!")
  9. I do not know if this would be more trouble than it is worth, but you also may want to consider asking them if their policy will be to automatically waive any late fees in the event of any future "updates that take longer than expected" and screenshot the response if it is in the affirmative. Is this the first time you have ever encountered one of these mysterious "updates" from Comenity? Or do they do this sort of thing on a regular basis?
  10. Can I make a suggestion? You can take a look at it and decide whether it is worth adopting or not. I do not know what sort of condition your husband's credit is in, but if he is looking to improve his scores, too, perhaps you could make a contest out of it? What I mean is: pick a timeframe (6 months, a year, etc.) and the person with the lower credit score has to buy the other person dinner at the restaurant of his/her choice. I say this because rebuilding credit takes persistence, effort, and attention to detail (i.e. it is not always a fun thing to do). By making a contest out of it, it would give you both something to shoot for and (possibly) add an element of fun. Anyway, it might be worth doing, or it might not, and you are the best judge of that.
  11. Understood. From what I gather, the Comenity NFL card is a recent portfolio acquisition for another firm. If the acquisition took place before April 29th of this year, the below link may work (it is a page dated April 29th listing the payment address specifically for the NFL card). https://www.proudmoney.com/nfl-credit-card-login-payment-customer-service/ However, if the acquisition took place after that, I do not know what to tell you, sorry.
  12. When I look here: https://web.archive.org/web/20220616220903/https://www.breadfinancial.com/en/help.html The address for the bank is listed as: Comenity Bank PO Box 183003 Columbus, OH 43218 However, I cannot say with absolute certainty that is the payment address. Does it sound familiar? You can use the Wayback Machine: https://web.archive.org/ to view a recent copy of the website yourself if this does not sound right. Alternatively, do you have a recent paper statement? You can find the address on there. (Barring that, perhaps someone reading this knows their payment mailing address and can message you with it.)
  13. Ah, that is good to hear. When you get the balances zeroed, you will still want to have one card showing a small (~$5) balance each month when the statement cuts, then pay it off entirely. It seems counter-intuitive, I know, but you still want to show some minor activity on one of the cards when the statement cuts. As I mentioned before, the credit reporting agencies get nervous when people use too much unsecured credit. Conversely, they also do not like it when people use none at all. This is not to be confused with carrying a balance: all you are trying to do is show activity on one of your cards and a $5 balance does that. Anyway, one step at a time. You will be off to a good start once you get those balances zeroed out within the next few weeks.
  14. Do you have any way to pay these cards down substantially (or, better yet, pay them off entirely)? A rule of thumb with credit cards is, because they are unsecured credit, the higher the balances you maintain, the more nervous the issuers tend to get. I understand entirely if you have no choice but to revolve a balance; many others are in the same boat. However, paying these cards off may serve to add some points to your credit score, particularly as the balances in question are a tad over $700 spread out amongst three different credit cards.
  15. Thank you for the link. Have you written about your unhappy experience with Citi somewhere on CB so I could take a look at it and form a better idea of what happened?
  16. Er, sort of: However, while the number does work, I gave them a bell just now and got the same wretched "system update" recording with an exhortation to call them back at a later, unspecified time. I am sorry I could not be of more help.
  17. When you get a chance, would you please consider posting about your application experience? I ask because I am wondering if, perhaps, the delay you experienced may be indicative of a sudden new wariness card companies feel in the current economic environment when it comes to granting new lines of credit. (Even so, I cannot think offhand why it would take them an entire month to process an application in 2022.)
  18. You may, perhaps, want to consider keeping it open. What I mean is: by keeping the account open, and using it to invest in a pack of gum every six months, you may be able to tie up that tradeline and Comenity cannot make that credit available to anyone else. Close it, however, and it frees it all up for them. Where is the fun in that? I am not seeking to talk you into maintaining a card you do not like. Rather, I am suggesting that, by keeping the account open, you are playing a game of "keep away" with them potentially worth thousands, perhaps tens of thousands, of dollars. (It is the sort of thing a perfectly awful person would do. Should anyone ever ask, you did not hear it from me.)
  19. Thank you for the reply. This is exactly the sort of thing I am worried about. I understand Cap One may come in handy when someone is rebuilding credit and has few choices open to them. However, your story confirms my general impression of them as the sort of outfit that is best dealt with as briefly as possible and relegated to "pack of gum" status at the first opportunity. Had Cap One subjected me to the same experience they subjected you to, I would have had a picture of their CEO up on a dartboard in no time.
  20. Thank you for the clarification. As usual, the only thing certain...is that there is very little that is certain. Earlier you mentioned: Agreed. I long-ago learned that applying for credit cards/CLIs in a hurry due to circumstances is a poor way to play the credit game. In this case, I am trying to gather information for an older chum who has a single card issued by....ah, you have already guessed! The problem is not so much that they have a single card, but that they have refused to pick up any others. I have been up and down with them about having how a card does not necessarily equate to carrying a balance, etc., but to date my advice has fallen on deaf ears. Therefore, I was hoping to get a better idea of what they might expect in the hopes of preparing them for when the ax falls. It sounds as though the best advice I can hope to give is something along the lines of, "Cap One may halve your tradeline, cut it by 3/4, cancel it altogether...or leave it alone entirely. There is just no telling." As you say, Cap One is fond of handing out CLDs when things go pear-shaped and I am afraid that this person's stubbornness is setting them up for a sharp disappointment. However, I realise only so much can be given in the way of advice before one is forced to throw up one's hands and accept things as they are rather than how one would wish them to be. (The process is tantamount to watching Lucy yank the football away from C. Brown, but with the whole affair taking place in slow motion.) Any road, I am hoping that, between my (gently) urging them to get their credit house in order and the signs that the US economy is heading in a southward direction becoming unmistakable, they will actually feel compelled to do something to put themselves in a better position, even if their timing leaves a great deal to be desired.
  21. Was the opting out process as simple as a single phone call to customer service to tell C1 "Please, no"? Or, rather, did the phone call mean the caller could expect a face a battery of questions to prove that s/he was worthy enough to keep their current line of credit with Cap One?
  22. How does a 16 point drop compare to the average number of points a CC application drops a typical credit score (e.g. 16 points = 2 queries)?
  23. Rather than viewing CC rewards as "money in the bank," perhaps they might more accurately view them as money lying on the sidewalk outside the bank, and act accordingly.
  24. Can you please clarify what you mean by "opting out"? I am afraid I am not familiar with that phrase in the context of avoiding CLDs. Were I to guess, I would guess that by "opt out," you mean that, in exchange for not having their line of credit reduced, they are foregoing any opportunities to have it increased. Do I miss my guess?
  25. I am hoping a few board members can chime in with their Cap One experiences regarding the following: A) How did Cap One treat cardholders during the 2008-ish timeframe? B ) How does Cap One generally treat people who have underutilised tradelines with them (e.g. under 10% util)? With the credit market apparently undergoing a tightening phase (to say the least), I am trying to form a better idea of what cardholders might expect from Cap One in the months ahead. I have some general impressions, but I would be grateful for feedback from accountholders about what experiences (good or bad) they have had with the firm.
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