There is no CLI option online for me as well. I requested a CLI from $10K -$20K using the Altitude Rewards customer service and was declined because my account was less than a year old (opened 10/18). I asked the rep if it would be a hard pull and was told yes but I just got my three reports and scores from Experian and there are no new inquiries. I called on 6/26 and got the decline letter 2 weeks later. Perhaps it was an internal auto decline due to being less than a year so no soft or hard pull.