I had an account with Comcast that closed. They referred the account to collections for $109. I was frustrated and disputed it for several reasons. I sent the validation letter to the CA, a dispute letter to Comcast and filed a complaint with MA dept of Telecommunication and Cable.
The CA immediately closed the account and notified me by mail.
A comcast rep called me. She acknowledged the dispute and sent me about 6 statements. (I asked for 24, as I didn't have access to my account anymore).
A Mass TAC specialist contacted me. She was great because she was honest with me. I disputed the regional sports fee, and 2nd DVR fee(never used 2) and subsequent late fees. She promised to make inquiries about my complaints.
2nd CA sent a letter. I sent a validation letter
I filed a complaint with CFPB
The Mass TAC suggested that i file a complaint with the FCC concerning negative option billing about the regional sports fees.
I file a complaint with FCC
2nd Comcast Rep contacted me. He left messages and emailed but I could never get him on the phone.
2nd Collection agency closed account and sent me a notice.
CFPB notified me that Xfinity/Comcast refused to mediate the dispute with them.
Comcast sent me an automated notice of account credit. They refunded the DVR rental fee. This was enough to cover the outstanding bill and return about 40 dollars.
FCC sent a notice that Comcast had responded and they were closing the case. I was supposed to receive a copy and I still haven't.
The MA TAC contacted me and said that along with the DVR fee, she had found about $13 worth of late fees that been charged earlier than proper. She had requested refund.
Is it legal for the original creditor to assign a case to collection agency while the case is being disputed?