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  1. Hi, I have a Citibank card on which I had close to $600 reward dollars. During Covid, I did not use the card for a while and I suddenly realized that my rewards balance is 0 since I did not use the card for 12 months. Apparently, this is a new policy they introduced at some point. I called Citibank and they said there was nothing they could do. Any advice on how I can get the rewards back?
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