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LaurenH125 joined the community
Hello all, I know this thread is a bit old. But I just called card security (800-815-4051) and I had canceled the enrollment through automated system and then I had the option to press “0” to speak to a representative. I chose “0” after canceling through the automated system. I basically told the rep that I didn’t know I was being charged for card security. She said that I would’ve had to verbally approve or chose on a pin pad or something like that and that I enrolled when I signed up for the care credit card. I told her I don’t recall ever doing that or receiving any information that I did. She then asked me what I wanted to do. I told her I want my full refund of $350 because I don’t plan on filing a claim for the months I paid that for. She didn’t hesitate and said she will unenroll me and refund the $350 back to my care credit card. And that was the end of the call. My question is: how does the refund appear on your credit card? Does it go towards my credit card balance or?