I recently just received a new Capital One Platinum card in the mail. I followed the directions to go and activate it, my friend got the same one to help build credit so I thought I would try it and she said it was super easy. It told me my account was restricted when I downloaded the app and tried to activate it online. It gave me a number to call and talk to. I called and spoke to a lady and she said I need to take pictures of the front and back of my driver's license, send in a picture of my social security card, and a picture of a bill with my name and address for proof of residency. I still have not received the email link and do not have my social security card to take pictures and send in. Does anybody know what else I can do to get it off being restricted?