Hi, I had a collection account on my credit report that I wanted to have removed. CA (Convergent) wouldn't PFD (but they did say they would do what the OC told them to do), so I reached out to the OC (Comcast), who told me over the phone that if I paid the full balance, they would have the account removed from my credit report. I confirmed that they would do this, even though the account showed as Convergent's on my report. I was told yes, it would be deleted by them, as well, but they wouldn't offer anything in writing. So, I went on their chat system and the agent said the same thing; that if I paid in full, it would be deleted by Convergent, who worked for Comcast (in their words). I did this several more times over a period of about a week and each time, I got in writing (via various chat agents) that the account would be deleted if I paid in full. So, I paid the full amount to Comcast. I was told it would take 30 days for the account to be removed from my credit report. It's now been just past 30 days and the account is showing as Closed/PIF...but it has not been removed. What is my next step? Do I write a letter to Comcast with screenshots of the promises made by the chat agents? Do I write a letter to the CA with those screenshots? Do I dispute the account with the CRAs? Do I file a complaint with the CFPB? Any other suggestions? I need this account removed ASAP for a mortgage application. Thank you!