Over the past 24 months, I have experienced many life changes. In my efforts to return to the land of credit worthiness, I need to address several adverse issues on my credit file with the 3 major reporting agencies. I would like to seek advice on how to handle the following derogatory comment on my file. I had taken out a pay day loan. Given many financial challenges, I was not able to pay back the $5,000. I did make a couple of payments, but on August 2018 they wrote off my account and sent it to collections. I reached out to the originally creditor to settle my credit obligation, but they informed me it was sent to a collection agency. I contacted the collection agency about this debt, but they informed that they no longer handled this debt collection. However, they provided me the contact information of the collection agency who does. Which brings me to my question, should I try to settled with the new collection agency or file a request with the credit agencies to get this item removed? It seems that the trail to track down this debt is not simple. In the case, I work with the new collection agency, do they have the ability / power to remove the adverse credit? I look forward to your comments.