I am preparing to refinance my student loans, and want to ensure my credit is in the best shape possible before applying. My credit utilization is between 10-15%; however, I have late payments on my account that I feel may be unjust, and I'm seeking advice from individuals who have gotten negative items removed to see if you think I am eligible to do the same. In July of 2017, one of my small student loan services changed carriers to Heartland ECSI. The payment was roughly $35 per month, but when the loan changed hands my automatic payments stopped as well. This resulted in my payment being 3 months late (the first 3 months the new loan went into effect). I did not actively change the loan to another company, this was done between the two companies. To put this in perspective, I pay roughly $2000 per month in student loans and my annual income is between $120,000-$130,000; so it's frustrating that such a small payment is making such a negative impact. I'd like to hear if anyone has similar experiences and if you think I have a chance to get this removed. I greatly appreciate any input!