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Everything posted by Tumango

  1. As suggested (thank you!), I filed a complaint against USAA with the CFPB over its closure of my accounts and its refusal to provide a reason. In my complaint, I pointed out that the "account closures are adverse actions under the Equal Credit Opportunity Act (ECOA) Regulation B and under the Fair Credit Reporting Act (FCRA). As such, USAA is obligated to provide me the reasons why it took the adverse actions. USAA did not fulfill that obligation, and continues to refuse to fulfill it despite my explicit requests for information. I am not aware of anything that I have done that could have cau
  2. Thank you very much to everyone who responded! I wasn't aware of these complaint channels (OCC, CFPB). Thanks for citing all the grounds for complaint. I'll follow these suggestions and post back the results.
  3. It wasn't an "early termination" fee. It was simply a termination fee. The T&Cs of their Education Savings Accounts say that the fee for closing an account is $20. When I called them to complain about the fee as it was their decision, not mine, to close the account, they responded by saying: 1. You agreed to the terms when you created the account. The T&Cs say that we can close the account at any time for any reason. 2. We can't refund the fee to you because the only way for us to refund it is putting it back into your account and you no longer have an account with us.
  4. I’ve been a USAA member for 22 years and had generally been happy with USAA. However, USAA has recently exhibited mind-boggling incompetence which resulted in all my accounts being closed due to USAA’s error. One day last year, without warning or explanation, I got a letter in the mail from USAA saying that it was closing all of my accounts in 30 days. Figuring this must be a mistake, I called USAA customer service to ask what was going on. I was told that USAA had decided to stop doing business with me, that the decision is final, and that no reason would be given to me. This meant tha
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