My two SLs (~$25k total) were way in default, ACS was harassing me, then I got the Dept. of Ed. "we're going to garnish your wages" letter. Uh oh. That motivated me.
So I get on the horn with DoE, find out what to do, fax in my Financial Disclosure along with all my bills, etc., and get a call from an ACS person a few days later saying my proposed monthly payment of $125 would be acceptable. After six months of payments, the account would be reviewed.
The next day I get on CB, read a bit about rehabbing, call ACS back, tell her I want to get into this "rehab" program so I can salvage my credit. My rep tells me that I can get into the Rehab program, but I'll have to pay an additional $50 per month--bringing my $125 monthly payment up to $175. "I'll have to eat Ramen Noodles every day for the next year, and my kids will have to play in the streets naked, but I'll do what ever it takes for find an extra $50 a month," I say. "Let's do it."
Over the next few days I read some more on CB, call my rep back, and ask her if she can send out some official paperwork stating I've entered the rehab program (because I read a lot of posts by spooked people who have made 12 monthly payments yet weren't sure they were officially in the program--even though you don't have to be "officially" in it).
She tells me there is no such official paperwork. I'm just "in" the program, and my loan will be automatically rehabbed after making 12 payments.
POINT BEING: because I didn't read up on CB before jumping on the phone, I got swindled into paying $175 per month for rehabbing, when they originally offered me $125 per month. Plus I still don't have any verifying paperwork.
Eat your Wheaties and read, read, read your CB, folks!
bryan