Called to report a restaurant with 4 locations for having a $10 minimum today. I gave my details, the merchants details and the rep asked me...
"What would you like VISA to do with the merchant, Sir?"
I told them to inform the merchant of their violation and asked if they had a fine for an offense like this, I'm on hold currently. I would have left them alone if they didn't print my full CC number on the merchant copy of the receipt.
EDIT: He wasn't sure about a fine but he said "Visa will defiantly take some action, Sir."
Full Version: Visa-911
Why did they ask you what should be done? Or, even cared what you wanted done? You'd think they'd have a standard procedure in place.
QUOTE (Uncle Leo @ Oct 31 2009, 06:36 PM) 
Why did they ask you what should be done? Or, even cared what you wanted done? You'd think they'd have a standard procedure in place.
They've never asked in the past- may a new rep?
QUOTE (improper_validation @ Oct 31 2009, 03:05 PM)
Called to report a restaurant with 4 locations for having a $10 minimum today. I gave my details, the merchants details and the rep asked me...
"What would you like VISA to do with the merchant, Sir?"
I told them to inform the merchant of their violation and asked if they had a fine for an offense like this, I'm on hold currently. I would have left them alone if they didn't print my full CC number on the merchant copy of the receipt.
EDIT: He wasn't sure about a fine but he said "Visa will defiantly take some action, Sir."
"What would you like VISA to do with the merchant, Sir?"
I told them to inform the merchant of their violation and asked if they had a fine for an offense like this, I'm on hold currently. I would have left them alone if they didn't print my full CC number on the merchant copy of the receipt.
EDIT: He wasn't sure about a fine but he said "Visa will defiantly take some action, Sir."
"FINE THEM $1,000 AND SEND ME A CHECK FOR $500 FOR REPORTING IT"
QUOTE (improper_validation @ Oct 31 2009, 05:57 PM)
QUOTE (Uncle Leo @ Oct 31 2009, 06:36 PM)
Why did they ask you what should be done? Or, even cared what you wanted done? You'd think they'd have a standard procedure in place.
They've never asked in the past- may a new rep?
or more likely words that happened to come out of the mouth as they rolled their eyes over a phone report of something that is really a non-event...
QUOTE (centex @ Nov 1 2009, 08:24 AM)
QUOTE (improper_validation @ Oct 31 2009, 05:57 PM)
QUOTE (Uncle Leo @ Oct 31 2009, 06:36 PM)
Why did they ask you what should be done? Or, even cared what you wanted done? You'd think they'd have a standard procedure in place.
They've never asked in the past- may a new rep?
or more likely words that happened to come out of the mouth as they rolled their eyes over a phone report of something that is really a non-event...
Ding ding ding, we have a winner!
QUOTE (improper_validation @ Oct 31 2009, 02:57 PM)
QUOTE (Uncle Leo @ Oct 31 2009, 06:36 PM)
Why did they ask you what should be done? Or, even cared what you wanted done? You'd think they'd have a standard procedure in place.
They've never asked in the past- may a new rep?
If you say "incident report" it seems to get you transfered to the proper department.
QUOTE (green2408 @ Nov 1 2009, 09:27 PM)
QUOTE (improper_validation @ Oct 31 2009, 02:57 PM)
QUOTE (Uncle Leo @ Oct 31 2009, 06:36 PM)
Why did they ask you what should be done? Or, even cared what you wanted done? You'd think they'd have a standard procedure in place.
They've never asked in the past- may a new rep?
If you say "incident report" it seems to get you transfered to the proper department.
I did and it wasn't transferred.
They asked you that because as part of the "comments" on the Visa notification of customer complaint form, in some cases, they need to put the "desired resolution." For a complaint about ID, minimum, maximum, or similar the "desired resolution" should be pretty self explanatory...
I haven't had to use Visa-911 in a while. My card issuer mysteriously has figured out how to process complaints.
I haven't had to use Visa-911 in a while. My card issuer mysteriously has figured out how to process complaints.
QUOTE (thelowpriceleader @ Nov 2 2009, 02:43 AM)
They asked you that because as part of the "comments" on the Visa notification of customer complaint form, in some cases, they need to put the "desired resolution." For a complaint about ID, minimum, maximum, or similar the "desired resolution" should be pretty self explanatory...
I haven't had to use Visa-911 in a while. My card issuer mysteriously has figured out how to process complaints.
I haven't had to use Visa-911 in a while. My card issuer mysteriously has figured out how to process complaints.
"My card issuer mysteriously has figured out how to process complaints."
Love that! Who is your issuer and what are the magic words?
Chase.
You have a "dispute about a merchant practice."
And you "want to file a notification of customer complaint about the merchant."
You have a "dispute about a merchant practice."
And you "want to file a notification of customer complaint about the merchant."
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