We trusted a particular lender when we purchased our home in CT. All kinds of assurances were made and they almost never made the deal happen. Still, we made it. Because we are not professionals in lending or real estate we had to rely on their expertise to guide us through the mass of paperwork and the lending process. We have no idea whether or not our paperwork is correct or compliant or whether or not we were had. Of course there were promises made about interest rates starting at 5 3/4 then ending up at 7. All kinds of excuses were offerred to explain that but we'll never know what really happened. There were several delays in closing causing huge problems for attorney's and people set up to do closings.
The part that really had us interested initially was the "promise" of a streamline refi after 6 months of making payments on time (with no credit check, no appraisal and no fees) It was to be an automatic approval and process. We were thrilled to think that we finally made it into a home and then would be offerred a refi down to a lower interest rate which would help with the payments. What could be better, right?
As time goes on, about 7 months in, we decided to take them up on their offer. We called and got the ball rolling. From there it was nothing short of a night-mare. We provided all documents immediately and basically never heard from them again. We made several calls to check status and nobody seemed to know where anything was held up. Eventually it all became underwriting and we weren't allowed to talk to them! AFter complete runaround, we gave up. A few months later we received denial letters from the credit bureaus from this lender (when according to the lender credit checks were NOT going to happen) that of course, we were turned down for our refi.
Long story short, at the tail end of all of this my husband's job starting with cutbacks and no more overtime. A refi would have definitely helped our situation. With no hope in that department with small children we couldn't risk not having a place to live so we had to move. Our house is sitting right now up for sale with no prospects or offers because the lender isn't working with the realtor and the short-sale process.
We never wanted to move or be faced with losing our home. It has been so overwhelming. We know we are not alone.
Is there an real estate attorney that you could recommend we can contact about all of this and get some resolve? Maybe our original loan was done incorrectly, or we might have some recourse. Ideas? or thougts?
By the way, the internet shows pages of complaints about this lender. I wish we had done some homework prior to.
thanks again....
