I have been fighting them on stuff for the longest time. Its a long story but short version:

The double consolidated my loan, so they where sending me two bills for the same loan. They finally did realize the mistake but its still reporting on my CRA wrong and they amount should be less.

My question I finally got a letter typed up to send them and I am sending them copies of what is wrong and what I want fixed.

I will send it CMMR, but do I have a right to demand an answer from them in say 30 days? I have tired calleding them and wriring them (not cmmr) and emailing and faxing and I am never answered.

TIA.

I got an email from Direct Loans, they say I have to send them a copy of my CRA and show them what is wrong.

Just copy off the portion that pertains to that tradeline.