Okay. Here's my ordeal with SM.
I have a PRIVATE student loan with them (not a government loan in any way whatsoever) for $11,000 (total due after I pay their outrageous interest rate $16,000).
My loan became due for repayment with them in early 2008. I didn't have the money at the time to do so and asked for a deferral. Got it for 3 months, no problem. When the repayment was to start up again, I had just gotten notification that I was going to be laid off from my job within 30 days and told Sallie Mae such and they agreed to defer my loan again. Sent me the paperwork which I sent back to them. I get a letter a few days later telling me that I'm not qualified for "the deferral offered" and need to apply for a different type, yet the paperwork was exactly the same as before. So I sent it back to them.
In the meantime, my company managed to place me in another area, so I wasn't laid off. However, I started receiving, on average, about 8 phone calls a day from Sallie Mae collections at my work number regarding my loan. Now, normally I would just ignore a phone call if I don't recognize the number on caller ID, however because of the area I was now working at, all my phone calls are routed through a security station first before being forwarded to me. Which meant a log of the number of times they called me. Supervisor got wind of it and told me to handle it - meaning the company doesn't want me getting these types of personal phone calls at work.
I sent Salle Mae a C&D letter asking that they not contact me at my work number as it was putting my job in jeopardy and that all communication should be done via snailmail. I get a letter from some bigwig telling me that it is Sallie Mae's policy that they use every means at their disposal to contact a person whose loan is in default regardless of what that personal situation is. It also stated that if they stopped contacting me at work, then they would also be ceasing ALL communication with me, including sending me any paperwork regarding my loan, current billing statements.
Now, by this time, my loan is in DEFAULT with them since their "consumer advocates" can't seem to process deferral paperwork. I get a letter 6 months later (in Sept) telling me that I may qualify for a forebearance and I just needed to fill out a piece of paper and send it back. I did because I was once again under the gun of a pending layoff. This was done on Sept 15th 2008 and I never heard back from Sallie Mae again.
I tried calling them a few times to find out the status of my loan and all I was told was that my account has a C&D on it and they can't divulge any information to me, that I had to speak to a certain person. Several times I was transferred to that person and left a voicemail message. Never got a call back.
So now, 7 months later, I get a letter from SM telling me that my loan has gone to collections and I need to be ready to repay in full or face possible legal action or garnishment of wages.
Since SM was the one that cut all ties, even though I tried, can they actually do anything? I live in Texas so I don't know what the state law is on garnishment of wages. I do know that if they try to, it will force me into foreclosure on my home since at least 2 paychecks every month go towards my mortgage.
Any ideas on what I can try and do?