I had the same thing happen, and was able to clear it up using Why Chat's process. A lot of people on this forum have had success using his method. Here is a quote I saved from another post, and I've followed it myself. I've had 15+ accounts removed (5 incorrect collections reporting on all 3 reports).
QUOTE
The HIPAA letter program is easy to use. There are no "guaranteed" results, however I DO guarantee that if you accept the "offer" from the CA you are GUARANTEED to have the account AT BEST show as a "paid" collection, which is just as bad as an unpaid one, and at WORST, the "unpaid balance" will be resold to another bottom feeding CA who will report the "new" balance on your reports and further hurt your credit. It is more than likely that this CA is a "garbage" CA who has picked up this "balance" from written off and/or discounted account data and there is actually NOTHING owed to the hospital.
First you opt out to prevent further damage;
http://whychat.5u.com/OPTOUTINST.HTMLYou start by PROPERLY disputing the account;
http://whychat.5u.com/hipaadisp.htmlIF it is not deleted, you then send the CA this;
http://whychat.5u.com/ltrcavalhipaa.htmlAnd then send the CRA this;
http://whychat.5u.com/ltrcavalhipaa.html#DISPUTEIF they ( the CA) responds with complete and accurate account information FROM THE OC hospital, you can then pay the OC with the HIPAA letter insert "a".
http://whychat.5u.com/hipltr.htmlIt's important to follow it in this order to make it successful. I had many deletions simply by using the dispute letter to the CRAs. Good luck!