http://www.bankrate.com/brm/news/mtg/20081...Mortgage-a1.asp

Corporate owner:
Citigroup Inc.

Departments:
Office of Homeowner Preservation.
Borrower Relief Centers.

Contact:
Call the telephone number on your loan statement.
Call (800) MORTGAGE, or (800) 667-8424.
Fax (480) 753-7832.
E-mail mortgagehelp@citi.com.
Online form.
Web site: www.mortgagehelp.citi.com.

Noted qualifications:
Principal residence.
Sufficient reliable income to afford modified mortgage payments.
Mortgage owned by Citigroup Inc.

Target debt-to-income (DTI) ratio: 38 percent.

Options:
Interest-rate reduction.
Extension of loan term.
Forgiveness of principal.
Foreclosure moratorium.
Financial education services.


Letters:
Citi is "reaching out to customers through calls, written correspondence, e-mail, toll-free assistance lines, online social networks and external counselors," according to a company statement. Homeowners in Arizona, California, Florida, Indiana, Michigan, Nevada and Ohio are most likely to receive a letter because of falling home prices, high unemployment and economic distress in those states.

Tip:
Citi also conducts local outreach programs with nonprofit counseling organizations.