Just wanted to throw out there the Foot Locker in Times Square NYC asked me for my ID 8/25/08. I said my card is signed. They still wanted ID--something about they have lots of fraudulent charges - no wonder the clientele seems to say so -- even for Times Square.
I had to school the cashier on swiping my card, holding it, watching me sign, compare my sales slip signature to the card signature. She and another cashier overlooking did not understand that. She said once she swipes my card it “goes through” and she wanted me to sign a blank sales roll paper to prove it was my card before she swiped. Yeah, right—I only sign sales slips! They asked me for another card with my name on it and I complied even though I did not have to -- they inspected it thoroughly and proceeded to take my original payment card without ID.
Marvin the store manager was present the whole time and was rather silent than accommodative. He said they had been doing this for 5 years, and Macy's does it too. There is no sign posted about this policy -- "we just ask verbally."
I reported to MA, and my card issuer both. Also to Foot Locker, but they say they need my full name and address to launch a formal complaint to Corporate. As if I want to share my personal information with them!
A huge chain like this making a ruckus to a guy in a suit buying a pair of sneakers—the manager should have just whispered – “just swipe it and move on” Now they will get fined I bet. I hope so – they seemed so incompetent – though we were both cordial the whole time.
P.S. I told them - "they can ask, but customers can refuse" and they can't do a thing about it.
