I was putting my grocieries in the cart while the casheir was finishing the transation. I hear her say, I'm gonna need your card and ID. I play deaf and say "What?" She points to the screen and says she needs my card and ID to verify signature. The display plainly says "Check signature with slip." I say "Oh, you need to verify the signature. OK. I hand her my card only. I start to attempt to use the electronic sig pad, but she says, "No. I'll print out a slip for you to sign." OK. Signed, verified. "Have a nice day."
I find that interesting 'cause I know they've argued the ID thing before despite the plain instruction on the display saying to verify sigs only.
Did they get enough complaints and finally start telling cashiers, if they argue no ID, print the slip and do it the right way? It seems like it.
Full Version: Interesting Event at Wal-Mart
That is odd. They wanted you to sign the paper instead of the screen. They need a program to print out what you sign on the screen. It can be done. I have seen it and at my wal-mart.
QUOTE(webworm98 @ Jan 1 2008, 07:12 AM) 
That is odd. They wanted you to sign the paper instead of the screen. They need a program to print out what you sign on the screen. It can be done. I have seen it and at my wal-mart.
Sometimes the screens are so slippery or damaged that the signatire is nowhere near accurate even when the person tries. I would have no problem with signing a piece of paper if that'd make them happy.
QUOTE(backinVA @ Jan 1 2008, 01:51 AM)
I was putting my groceries in the cart while the cashier was finishing the transaction. I hear her say, I'm gonna need your card and ID.
The idiot cashier must be retrained at once. You compare the signature on the receipt with the signature on the back of the credit card. ID should never be asked for at all. Immediately report this to 1-800-VISA-911 to ensure it does not happen again. No one should ever be put through such nonsense.
CREDIT CARD SIGNATURE IS ALL THE ID NEEDED
When you pay for merchandise with a Visa card, MasterCard, or American Express any store that accepts these cards should accept yours too, no questions asked. It's part of the deal that merchants agree to when they become participating members.
They must check your signature and the card - electronically or by telephone - to be sure it's valid. Once the answer comes up yes, they can go ahead and charge. They can't ask you for any further identification - not a license plate number, Social Security number, proof of address, phone number or picture ID.
Your personal ID isn't needed because Visa, MasterCard, and American Express all guarantee payment on cards that have been properly checked. If the issuer mistakenly authorizes a sale on a bad card, it should make good. MasterCard says that merchants receive instant settlement.
Unfortunately, not all merchants play by the rules. Some, apparently, haven't read them.
WHAT YOU CAN DO
MasterCard wants to hear about merchants who break their rules. Send the name and address and an account of what happened to MasterCard International, c/o Radio City Station, P. O. Box 1288, New York, NY 10101. The merchant's bank will get a stiff letter, ordering it to investigate and bring the offending store into line - or pay a $2,000 fine.
Visa enforces the same rules as MasterCard. "When we hear about a violation, we ask the bank that signed the merchant to get together with the merchant and see that the practice is stopped," Visa representative states. To report a merchant, send a letter to the bank that issued your Visa card.
American Express also prohibits merchants from asking for IDs. "All a merchant is supposed to do is take an imprint, make sure the signature matches and swipe the card through the terminal, to get authorization."
All the Wal-Marts I have been to lately they just have you swipe your card and sign... cashier never touches the card
QUOTE(BBQ123 @ Jan 2 2008, 11:51 AM)
All the Wal-Marts I have been to lately they just have you swipe your card and sign... cashier never touches the card
You just been lucky. The machine has not ask for signature verification.
QUOTE(backinVA @ Jan 1 2008, 01:51 AM)
I was putting my grocieries in the cart while the casheir was finishing the transation. I hear her say, I'm gonna need your card and ID. I play deaf and say "What?" She points to the screen and says she needs my card and ID to verify signature. The display plainly says "Check signature with slip." I say "Oh, you need to verify the signature. OK. I hand her my card only. I start to attempt to use the electronic sig pad, but she says, "No. I'll print out a slip for you to sign." OK. Signed, verified. "Have a nice day."
I find that interesting 'cause I know they've argued the ID thing before despite the plain instruction on the display saying to verify sigs only.
Did they get enough complaints and finally start telling cashiers, if they argue no ID, print the slip and do it the right way? It seems like it.
I find that interesting 'cause I know they've argued the ID thing before despite the plain instruction on the display saying to verify sigs only.
Did they get enough complaints and finally start telling cashiers, if they argue no ID, print the slip and do it the right way? It seems like it.
I had been confronted several times to show my ID for my credit card purchases at wally world. I did file a complaint with VISA, but I doubt that was the reason they changed their policy. I briefly had an affair with the Manager of the local Wal-mart. I never
told him that I filed a complaint on "his" store. I commented to him once that "Wal-mart is beginning to be not so consumer friendly. He wanted me to explain. I told him that I am constantly harassed about showing my ID for sign credit card purchases, I have to show my ID when I buy cold medicine and if I want condoms, I have to go to register 22. He did admit that cold medicine was state law, condoms are his number 1 theft item, and the "ID" was his policy, not Wal-mart. Recently I invited him to go to the movies, which he have always responded yes, but he did not reply or has not spoken to me in a couple weeks now
. I only assume that "his" store was confronted with my complaint, probably had my name on it, so he is not speaking to me. So my recent visit, I did use my CC, but was asked to sign the paper, not the screen. Go figure.
QUOTE (Maxima @ Jan 2 2008, 10:16 PM)
I had been confronted several times to show my ID for my credit card purchases at wally world. I did file a complaint with VISA, but I doubt that was the reason they changed their policy. I briefly had an affair with the Manager of the local Wal-mart. I never told him that I filed a complaint on "his" store. I commented to him once that "Wal-mart is beginning to be not so consumer friendly. He wanted me to explain. I told him that I am constantly harassed about showing my ID for sign credit card purchases, I have to show my ID when I buy cold medicine and if I want condoms, I have to go to register 22. He did admit that cold medicine was state law, condoms are his number 1 theft item, and the "ID" was his policy, not Wal-mart. Recently I invited him to go to the movies, which he have always responded yes, but he did not reply or has not spoken to me in a couple weeks now . I only assume that "his" store was confronted with my complaint, probably had my name on it, so he is not speaking to me. So my recent visit, I did use my CC, but was asked to sign the paper, not the screen. Go figure.
. I only assume that "his" store was confronted with my complaint, probably had my name on it, so he is not speaking to me. So my recent visit, I did use my CC, but was asked to sign the paper, not the screen. Go figure.Sounds like a real shady individual whom you’d best be rid of anyway. The nerve of that creep making up his own prohibited policy. Hope Walmart fired the jerk.
Never show ID for credit card purchases.
No ID required for credit card purchases. Merchants cannot require ID.
If a merchant tries to require ID, immediately call 1-800-VISA-911 to ensure they never do again.
VISA: 1-800-VISA-911
MasterCard: 1-800-300-3069
Also easily report merchant violations online:
http://www.mastercard.com/us/personal/en/c...violations.html
Check the box that says "Merchant required ID"
Never show ID for credit card purchases.
No ID required for credit card purchases.
Make sure your community is 100% violation-free.
QUOTE (Maxima @ Jan 2 2008, 09:16 PM)
I only assume that "his" store was confronted with my complaint, probably had my name on it, so he is not speaking to me. So my recent visit, I did use my CC, but was asked to sign the paper, not the screen. Go figure.
I wonder if Mastercard forwards the name of the complaint filer. I filed a complaint about one of my clients. I always use my correct name on the complaint form because I don't want to use fake names for legitimate complaints and compromise my complaint.
Right after I submitted on MC's website I thought about it whether my name actually gets passed to the merchant and kinda wished in this case I had used a fake name.
They dumped the paper to save trees (TO MAKE THE TREE HUGGERS HAPPY)
They will spit out a paper slip to sign "IF" you insist
I have had some people in my store that refused to sign on the screen
(mostly older customers)--fear of computers???
(AS IF THERE WAS A WWW.CUSTOMERSIGNATURES.COM WEB SITE THAT EVERYBODY HAS ACCESS TO)
They will spit out a paper slip to sign "IF" you insist
I have had some people in my store that refused to sign on the screen
(mostly older customers)--fear of computers???
(AS IF THERE WAS A WWW.CUSTOMERSIGNATURES.COM WEB SITE THAT EVERYBODY HAS ACCESS TO)
MC, Visa, and AmEx absolutely do not share your information with the merchant if you complain.
Still, if you confront the merchant about this, and the merchant gets a complaint a few weeks later, they may well put two and two together and assume (though they cannot prove) that you reported them. I've had a few merchants confront me after the fact and accuse me of reporting them. I've told them to prove it. They stop asking for ID and don't seem to want to say much to me.
Still, if you confront the merchant about this, and the merchant gets a complaint a few weeks later, they may well put two and two together and assume (though they cannot prove) that you reported them. I've had a few merchants confront me after the fact and accuse me of reporting them. I've told them to prove it. They stop asking for ID and don't seem to want to say much to me.
QUOTE (thelowpriceleader @ Mar 25 2009, 01:30 AM)
MC, Visa, and AmEx absolutely do not share your information with the merchant if you complain.
Still, if you confront the merchant about this, and the merchant gets a complaint a few weeks later, they may well put two and two together and assume (though they cannot prove) that you reported them. I've had a few merchants confront me after the fact and accuse me of reporting them. I've told them to prove it. They stop asking for ID and don't seem to want to say much to me.
Still, if you confront the merchant about this, and the merchant gets a complaint a few weeks later, they may well put two and two together and assume (though they cannot prove) that you reported them. I've had a few merchants confront me after the fact and accuse me of reporting them. I've told them to prove it. They stop asking for ID and don't seem to want to say much to me.
I would have told them yes I reported you now do it the right way and you wont have a problem
QUOTE (backinVA @ Dec 31 2007, 10:51 PM)
I was putting my grocieries in the cart while the casheir was finishing the transation. I hear her say, I'm gonna need your card and ID. I play deaf and say "What?" She points to the screen and says she needs my card and ID to verify signature. The display plainly says "Check signature with slip." I say "Oh, you need to verify the signature. OK. I hand her my card only. I start to attempt to use the electronic sig pad, but she says, "No. I'll print out a slip for you to sign." OK. Signed, verified. "Have a nice day."
I find that interesting 'cause I know they've argued the ID thing before despite the plain instruction on the display saying to verify sigs only.
Did they get enough complaints and finally start telling cashiers, if they argue no ID, print the slip and do it the right way? It seems like it.
There are a couple of places that print out a paper slip instead of using the signature pad when I refuse to show ID,, TJ Maxx is one of them; that's fine with me if they feel more safe that way. But even then they don't really look at the signature, and in fact they give me back the card before i've even signed the paper. So stupid.
BTW, no way do the CC companies share your name when you file a complaint.
I find that interesting 'cause I know they've argued the ID thing before despite the plain instruction on the display saying to verify sigs only.
Did they get enough complaints and finally start telling cashiers, if they argue no ID, print the slip and do it the right way? It seems like it.
There are a couple of places that print out a paper slip instead of using the signature pad when I refuse to show ID,, TJ Maxx is one of them; that's fine with me if they feel more safe that way. But even then they don't really look at the signature, and in fact they give me back the card before i've even signed the paper. So stupid.
BTW, no way do the CC companies share your name when you file a complaint.
QUOTE (thelowpriceleader @ Mar 25 2009, 01:30 AM)
MC, Visa, and AmEx absolutely do not share your information with the merchant if you complain.
Still, if you confront the merchant about this, and the merchant gets a complaint a few weeks later, they may well put two and two together and assume (though they cannot prove) that you reported them. I've had a few merchants confront me after the fact and accuse me of reporting them. I've told them to prove it. They stop asking for ID and don't seem to want to say much to me.
Still, if you confront the merchant about this, and the merchant gets a complaint a few weeks later, they may well put two and two together and assume (though they cannot prove) that you reported them. I've had a few merchants confront me after the fact and accuse me of reporting them. I've told them to prove it. They stop asking for ID and don't seem to want to say much to me.
Maybe not for a court of law, but to me that statement is proof.
QUOTE (thelowpriceleader @ Mar 25 2009, 01:30 AM)
MC, Visa, and AmEx absolutely do not share your information with the merchant if you complain.
It’s completely confidential. Maxima was just searching for some sort of explanation for his not calling, but this was definitely not the reason.
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