I've already got 1-800-975-4722 and 716-841-6595 however what I don't have is the ability to reach someone who can understand and answer a question re: interest payments on the unsubsidized amount of loans.

Figured I'd try here for anyone who's been through the HSBC dance \

Thanks!

Terry Rowe
Office of the President
(831) 754-1400 ext. 6621

Executive Relations

Brandi R. Pardo, Executive Liaison
Executive Resolutions Unit
HSBC Card Services
Ph (831)754-1400 ext 3888
Fax (831) 755-6627
eMail Brandi.R.Pardo@us.hsbc.com

Stuart Austin
c/o HSBC Card Services
1111 Town Center Drive
Las Vegas, NV 89144

student loan?

Yep, that was where I posted it where I did. No worries that it's been moved, I think ladyran's info will be useful.

Thanks, ladyran!

ok, but you need to indicate it is for a student loan contact. HSBC is HUGE. card side I have numbers. SL I don't. good luck!

The Terry Rowe contact info provided above got me what I needed. I got an assistant in the President's office but I explained my situation and how a) I thought HSBC was wrong (they were) and I couldn't even get a call back {I wasn't sure I was right, but I couldn't even get an answer). She stayed on the line with me until she got me a human in the Education Loans section (~2-3 minutes) and it was all resolved in about 10 min.

I did follow up with a nice thank you note via PFB, which was acknowledged both from the President's office and from the Premier Client Service Manager at my local branch, where I hold a checking account.