I was trying to get cable and internet and the CSR was a trip!!
user Tianna514_ has entered room
Tianna514(Tue Jun 08 2010 22:19:48 GMT-0500 (CST))>
Order Information
analyst Anne has entered room
Anne(Tue Jun 08 2010 22:22:30 GMT-0500 (CST))>
Hello Tianna514_, Thank you for contacting Comcast Live Chat Support. My name is Anne. Please give me one moment to review your information.
Anne(Tue Jun 08 2010 22:22:31 GMT-0500 (CST))>
Thank you for showing interest in Comcast services. I will be happy to assist you in completing your order. How are you doing today?
Tianna514_(Tue Jun 08 2010 21:23:23 GMT-0500 (CST))>
Before we get started how much is installation charges for internet and cable?
Anne(Tue Jun 08 2010 22:22:54 GMT-0500 (CST))>
Are you an existing customer with Comcast?
Tianna514_(Tue Jun 08 2010 21:23:39 GMT-0500 (CST))>
yes i am
Anne(Tue Jun 08 2010 22:23:10 GMT-0500 (CST))>
Great!
Anne(Tue Jun 08 2010 22:24:27 GMT-0500 (CST))>
Could you help me with customer account number
Tianna514_(Tue Jun 08 2010 21:26:06 GMT-0500 (CST))>
xxxxxx please do not pull my credit report now until my question is answered
Anne(Tue Jun 08 2010 22:25:53 GMT-0500 (CST))>
Sure.
Anne(Tue Jun 08 2010 22:26:58 GMT-0500 (CST))>
The installation charge for the for one computer would be $19.95.
Tianna514_(Tue Jun 08 2010 21:27:49 GMT-0500 (CST))>
and cable?
Anne(Tue Jun 08 2010 22:28:04 GMT-0500 (CST))>
Alrihgt
Anne(Tue Jun 08 2010 22:30:48 GMT-0500 (CST))>
Could you verify the last four digits of your SSN number.
Tianna514_(Tue Jun 08 2010 21:32:00 GMT-0500 (CST))>
you didn't tell me the price for cable installation
Anne(Tue Jun 08 2010 22:31:30 GMT-0500 (CST))>
I will answer your question once I pull up your account and find out what is the rate at your area.
Tianna514_(Tue Jun 08 2010 21:32:47 GMT-0500 (CST))>
you pulled up my account, I gave you the account number
Tianna514_(Tue Jun 08 2010 21:33:05 GMT-0500 (CST))>
the address is already available
Anne(Tue Jun 08 2010 22:33:02 GMT-0500 (CST))>
Tianna514, we would require your SSn number just for verification purpose.
Tianna514_(Tue Jun 08 2010 21:34:18 GMT-0500 (CST))>
I repeat I do NOT want my credit report pulled until my question is answered
Anne(Tue Jun 08 2010 22:33:38 GMT-0500 (CST))>
Tianna514, which cable service are you looking for/
Tianna514_(Tue Jun 08 2010 21:34:28 GMT-0500 (CST))>
basic basic
Anne(Tue Jun 08 2010 22:34:44 GMT-0500 (CST))>
Tianna514, we are not running a credit check on your account but to verify your account details.
Tianna514_(Tue Jun 08 2010 21:35:37 GMT-0500 (CST))>
xxxx then
Anne(Tue Jun 08 2010 22:35:07 GMT-0500 (CST))>
Thank you.
Anne(Tue Jun 08 2010 22:38:01 GMT-0500 (CST))>
Tianna514, as I checked your account you already have Performance - Special Offer in your account and your promotion period will end on 2010/11/07.
Tianna514_(Tue Jun 08 2010 21:39:01 GMT-0500 (CST))>
yes but I want it at a new address
Anne(Tue Jun 08 2010 22:39:11 GMT-0500 (CST))>
Alright.
Anne(Tue Jun 08 2010 22:39:25 GMT-0500 (CST))>
Could you help me with your new address.
Tianna514_(Tue Jun 08 2010 21:40:34 GMT-0500 (CST))>
xxxx xxx street city, state zip
Anne(Tue Jun 08 2010 22:40:26 GMT-0500 (CST))>
Thank you.
Anne(Tue Jun 08 2010 22:40:44 GMT-0500 (CST))>
I will have to create a new account on this new address.
Tianna514_(Tue Jun 08 2010 21:41:58 GMT-0500 (CST))>
ok for first what's the cable installation price?
Anne(Tue Jun 08 2010 22:42:30 GMT-0500 (CST))>
The installation charge would be around $30.
Tianna514_(Tue Jun 08 2010 21:43:22 GMT-0500 (CST))>
around $30?
Tianna514_(Tue Jun 08 2010 21:43:41 GMT-0500 (CST))>
cant you please be exact
Anne(Tue Jun 08 2010 22:43:42 GMT-0500 (CST))>
I have to pull up the new address and check out the rates in that area.
Anne(Tue Jun 08 2010 22:43:50 GMT-0500 (CST))>
Please give me a moment while I pull up the address for you.
Tianna514_(Tue Jun 08 2010 21:45:47 GMT-0500 (CST))>
I paid $19.95 x2 last time and was told the exact price. So why the difference in price change? And the area is only 2 minutes away.
Tianna514_(Tue Jun 08 2010 21:46:11 GMT-0500 (CST))>
Then the CSR told me
Anne(Tue Jun 08 2010 22:46:05 GMT-0500 (CST))>
Tianna514, the price differs from market to market.
Tianna514_(Tue Jun 08 2010 21:47:02 GMT-0500 (CST))>
what market?
Tianna514_(Tue Jun 08 2010 21:47:11 GMT-0500 (CST))>
comcast to comcast?
Anne(Tue Jun 08 2010 22:46:52 GMT-0500 (CST))>
It is area wise.
Tianna514_(Tue Jun 08 2010 21:47:41 GMT-0500 (CST))>
2 minutes away?
Tianna514_(Tue Jun 08 2010 21:47:45 GMT-0500 (CST))>
same state
Tianna514_(Tue Jun 08 2010 21:48:11 GMT-0500 (CST))>
same city and zip
Anne(Tue Jun 08 2010 22:47:52 GMT-0500 (CST))>
Alright.
Anne(Tue Jun 08 2010 22:47:53 GMT-0500 (CST))>
Do you have standard cable in your current address?
Tianna514_(Tue Jun 08 2010 21:48:42 GMT-0500 (CST))>
yes
Anne(Tue Jun 08 2010 22:48:04 GMT-0500 (CST))>
sorry the new address
Tianna514_(Tue Jun 08 2010 21:48:52 GMT-0500 (CST))>
basic basic
Tianna514_(Tue Jun 08 2010 21:49:15 GMT-0500 (CST))>
no but i did before i disconnected it
Tianna514_(Tue Jun 08 2010 21:49:39 GMT-0500 (CST))>
it should show in my records
Anne(Tue Jun 08 2010 22:49:09 GMT-0500 (CST))>
Yes
Anne(Tue Jun 08 2010 22:53:20 GMT-0500 (CST))>
i am still working
Tianna514_(Tue Jun 08 2010 21:54:12 GMT-0500 (CST))>
ok I was getting worried
Anne(Tue Jun 08 2010 22:54:16 GMT-0500 (CST))>
I will take some time.
Tianna514_(Tue Jun 08 2010 21:55:22 GMT-0500 (CST))>
ok I have nothing to do
Anne(Tue Jun 08 2010 22:55:19 GMT-0500 (CST))>
Thank you.