Jump to content
Member? but forgot everything, can't log in... Frozen out??? ×

THIS IS A POLITICS-FREE ZONE.

Can't Update EC

qwerty4

By qwerty4
in Credit Forum

 Share

The last post in this topic was posted 5085 days ago. 

 

We strongly encourage you to start a new post instead of replying to this one.

Recommended Posts

qwerty4

qwerty4

Posted
Posted

As others have reported, I have been largely unable to update EC due to EC saving EVERY credit report I've pulled (and it's not in the single digits). I've called the customer support number on many occasions and been told it was being transferred to the dreaded "technical support." This has resulted in being able to pull a few more times, but invariably, I would be locked out again in a few days.

 

After spending more hours on the phone with foreign call centers than I have fingers on my hand (and I may or may not have polydactyly), I was fed up and called to cancel on tuesday. After a very long wait to cancel, I somehow landed in some domestic department. The extremely friendly woman asked why I wanted to cancel. I explained that I couldn't update, and her response was, "I can see that, you have too many reports. You are paying for unlimited updates, so you should be able to pull as many times as you like." She told me it may take some time to remove the old reports, gave me a free month, and told me she would call back today. To my surprise, she indeed did and gave me a free trimerge.

 

She gave me her department's number and said ALL of the old reports would be deleted, hopefully next week. I will keep everyone posted, but I am reasonably confident that this may be the silver bullet for resolving these issues.

 

Note: I do not have polydactyly


cputrwz

cputrwz

Posted
Posted

The other way to do it is to actually cancel and wait a bit and then sign up again. I had the same problem... and it was rediculous... so I just signed up again a few days ago and all the old reports are no longer there.

ugghh

ugghh

Posted
Posted

The other way to do it is to actually cancel and wait a bit and then sign up again. I had the same problem... and it was rediculous... so I just signed up again a few days ago and all the old reports are no longer there.

 

Mine has been cancelled for the last two months and I tried to sign up last night with NO luck :(

 

Grrrr... Takes all the fun out of app'ing if I dread B*

cputrwz

cputrwz

Posted
Posted

I dunno if it makes a difference but when I have done it... I was switching between products... I started out with Equifax Gold and then when I switched to EC, they had to wipe everything which took like 45 minutes over the phone. This last time when I did it, I switched from regular EC to the discounted one offered from Navy Federal and that wiped all my prior reports out...

TeachMeMaster

TeachMeMaster

Posted
Posted (edited)

As others have reported, I have been largely unable to update EC due to EC saving EVERY credit report I've pulled (and it's not in the single digits). I've called the customer support number on many occasions and been told it was being transferred to the dreaded "technical support." This has resulted in being able to pull a few more times, but invariably, I would be locked out again in a few days.

 

After spending more hours on the phone with foreign call centers than I have fingers on my hand (and I may or may not have polydactyly), I was fed up and called to cancel on tuesday. After a very long wait to cancel, I somehow landed in some domestic department. The extremely friendly woman asked why I wanted to cancel. I explained that I couldn't update, and her response was, "I can see that, you have too many reports. You are paying for unlimited updates, so you should be able to pull as many times as you like." She told me it may take some time to remove the old reports, gave me a free month, and told me she would call back today. To my surprise, she indeed did and gave me a free trimerge.

 

She gave me her department's number and said ALL of the old reports would be deleted, hopefully next week. I will keep everyone posted, but I am reasonably confident that this may be the silver bullet for resolving these issues.

 

Note: I do not have polydactyly

 

Q,

 

I have gone through this and I can identify with you and your recent experience. It will leave you with a temporary fix. The locals are much more pleasant to work with & I wonder why cant it be corrected as they say it would? The process is simple: deleted all the old reports and pending. They can actually do it right there for you but it takes them forever because EQ system runs on 1980s software. Most will say they will call you back, some will call you. Some if not most will say it takes a week to correct.......yes but just enough for them to update one pull for you thats it.

Even yesterday I called to cancel for the 100th time and start anew but they can't even cancel me.....telling me they need to call me back. Keep in mind this is ongoing since March1st for me. Currently I have a active Complete product but they don't charge me for it. I think one day a supervisor puts notes on my account to not charge me because of the issues.

 

I'm getting a warm feeling that im on a black list they are creating. I think they are giving us excuses because they are working on a new product limiting daily pulling. But I can't get info because they read scripts when talking to you.

Edited by TeachMeMaster
Occam

Occam

Posted
Posted

They can actually do it right there for you but it takes them forever because EQ system runs on 1980s software.

This is exactly right, except I'm not sure about the 1980s software (it might be older than that :P ).

 

I got a friendly, competent rep in India and he did this while I waited. It took him at least 45 minutes, I couldn't believe it! Problem solved. So it doesn't matter where your rep is, what matters is whether you get a good one and whether s/he has the time. Always be nice to them, neither the software nor the rules are the rep's fault.

 

It's probably just as much work for them to do C* and that's why they don't just chop everyone every night. Legacy software has it's benefits. :D

TeachMeMaster

TeachMeMaster

Posted
Posted

Well I got a call unexpectantly last night from a rep in India. She said that she escalated my old EC acct to cancel and she can resale me on the new EC Advantage plan. It cost $16.95 but 12.95 with a navy discount. So then she couldnt give me the product because they pull all three CRAs and EX was frozen to start the new ECA. She end up giving me the Gold product until I unfreeze EX. So today I had the freeze lifted and had them give me ECA and cancelled the Gold and refunded the charge for it. So I logged in and there were all 3 reports. So I'm starting over again and I'm interested to see what happens tommorrow if I can not only pull but pull daily with out issues and if it will count towards B*. Stay tuned......

 

I'm glad it worked out for you Q

TeachMeMaster

TeachMeMaster

Posted
Posted (edited)

Have you experienced this?

 

Since I resigned with Equifax Complete, I have not been able to update my report even with a fresh start. I still have to call them daily to update it for me. Everyday I ask them is their any pending orders? They say No! But Tuesday the lady that assisted me said there are alot of old reports that need to be deleted. Today the guy that helped me gave me a different reason why I can't update. He said I have alot of old addresses and names and soft inqs that need to be deleted in order to pull as normal. He said that I would need to send in a copy of my DL, social, etc for them to correct this issue in the system. I have a feeling this clog could of happened from an old dispute that cleared off of my report but froze me out of their system. If that is true.....this is probably the same issue others might be experiencing due to recently deleted baddies off of Equifax not to mention added softs from B*.

 

If your calling everyday the CSRs probably won't dig too deep to give you this info. The guy told me it was under "details":

 

So the incorrect names and addresses that appear on their end but do not show on my hard copies of Equifax or any of the daily pullers mention these incorrect data is interesting.

Edited by TeachMeMaster
nervousTic

nervousTic

Posted
Posted

I had the same problem. Couldn't update EC for 2-3 months. Escalated all the way to the VP of CS. She all but told me I'm out of luck b/c of the daily pulls... so they are obv wise to b*. I cancelled that day, then called back the next morning got ahold of a domestic rep. She suggested I upgrade to Complete Premium... voila. Haven't had on "Order in Process" since. BOL.

TeachMeMaster

TeachMeMaster

Posted
Posted

What are you paying for EC premium? I think they told me it was $19.95 but 15.95 w/ Navy discount. If that will reset which they said Starting EC over would fix it then I'm in for the Premium.

 

TeachMeMaster

TeachMeMaster

Posted
Posted
1341544887[/url]' post='4710282']

Premier, yes. $15.95 is my rate. Don't recall if my softs were cleared, but don't believe they were.

 

If you clicked on Past Report instead of Update....do you see your old reports prior to upgrading to Premier? I can see mine dating back to 7/8/11.

The last post in this topic was posted 5085 days ago. 

 

We strongly encourage you to start a new post instead of replying to this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing



  • Member Statistics

    • Total Members
      190435
    • Most Online
      9039
    mhudson323
    Newest Member
    mhudson323
    Joined

About Us

Since 2003, creditboards.com has helped thousands of people repair their credit, force abusive collection agents to follow the law, ensure proper reporting by credit reporting agencies, and provided financial education to help avoid the pitfalls that can lead to negative tradelines.

Pages

×
×
  • Create New...

Important Information

Guidelines

  I accept