My parents recently bought a new 2011 Honda CRV and was told during the deal that they were getting a great deal because someone had previously bought the vehicle and backed out of the deal at the last minute because of a "scratch" on the vehicle, that was there exact words so my dad looked at the scratch and the dealership actually fixed it and they bought the car. Well yesterday (about a month after the deal)they find a piece of paper underneath the back seat that is two pages long that lists the back bumper having to be replaced and a list of other things totalling $4,200!! worth of damage, this is misrepresentation to me, this is also a lease....any feedback on what they can do, my parents do not want the vehicle and want another vehicle.
Deaership did not disclose previous damage on new car
Started by
MownGo
, Feb 12 2012 11:52 AM
8 replies to this topic
#1
Posted 12 February 2012 - 11:52 AM
#2
Posted 12 February 2012 - 12:24 PM
its a lease soo long term its not going to affect the resale value of the car which is might of screwed you. Its crappy but since its a lease its not so bad.
#3
Posted 12 February 2012 - 12:32 PM
True but they were wanting to buy the vehicle possibly when the lease was up, I just think this is very shady but maybe they don't have to disclose damage, you would think they would on a new never titled vehicle though.
its a lease soo long term its not going to affect the resale value of the car which is might of screwed you. Its crappy but since its a lease its not so bad.
#4
Posted 12 February 2012 - 12:34 PM
YIkes. I would certainly be holding onto that for when it's time to turn it in.
#5
MarvBear
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Posted 12 February 2012 - 04:43 PM
AFAIK most states have laws that determine when a dealer/manufacturer must disclose damage prior to the sale of the ultimate consumer. I do not know if the same applies to a lease, since the vehicle is actually sold to a bank. I think the trigger is a % of the MSRP of the vehicle.
However my policy has been if any prior damage is $500 or more, due to transit damage or lot damage, then I give the consumer a copy of the repair orders, and have then sign a copy acknowledging receipt before completing the transaction that I can keep in my permanent files.
However my policy has been if any prior damage is $500 or more, due to transit damage or lot damage, then I give the consumer a copy of the repair orders, and have then sign a copy acknowledging receipt before completing the transaction that I can keep in my permanent files.
#6
Posted 13 February 2012 - 08:45 AM
Was it a Honda Certified vehicle?
#7
Posted 13 February 2012 - 02:04 PM
Just an update, the dealership gave my parents a
Check for $2000.00 and said they were sorry
For not disclosing the damage
Check for $2000.00 and said they were sorry
For not disclosing the damage
#8
MarvBear
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Posted 13 February 2012 - 07:42 PM
congrrrrrrrrrrrrrrrrrrrrrrrrrrats
#9
Posted 13 February 2012 - 10:53 PM
Non-disclosed damage is a nasty situation especially in this sue-happy nation. I'm proud to work for a dealer that makes honesty and integrity a mandate and not an option. We disclose any damage on new car other than scratches on demos. We even disclose damage on used cars that we have repaired. We run history reports on all cars we sell and check our manufacturers database for open recalls on all cars of our mfgs makes. I wish all dealers did their part in this regard.
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