If the HIPAA Compliance Officer calls you back simply thank him/her for the call and say "upon advice I am requesting that all communication be in writing"
Bump for some advice...
DO NOT enter into any "discussion" on the phone. If you can record the conversation and if you are told that the call may be recorded and if they persist in trying to engage you in a verbal conversation then tell them that you too are recording the conversation. If they do NOT tell you the call may be recorded, then after telling them "upon advice I am requesting that all communication be in writing" say, "This call is being recorded"
I got a letter back from the OC today in response to my insert A letter. They provided account statements for both accounts showing that they have applied the payments and the accounts have been satisfied in full. They also noted a few other accounts that i will deal with separately that have not made it to collections. On the flip side however though they stated that they feel the accounts were handled properly and they will only be notifying the credit bureau that the debt is satisfied but not having it removed. Im attached the full letter below. What do I do know? the last thing i want is paid collections that hurt my score more then the unpaid were already. Thanks for all your help and I look forward to your response.
Dear Mr. sennico:
This correspondence is in response to your certified letter dated 01/08/12.
After reviewing both accounts, I have concluded that these accounts were handled appropriately. Both
accounts did reflect a small monthly payment, but not on a formal payment arrangement agreed on by
St. Luke's. We will work with our patients to make monthly payments, under our Time Payment policy.
Your accounts did follow the normal collection process.
For your information, under HIPPA there are "PERMITIED USESAND DISCLOSURES"which include
"Treatment, Payment, and Health Care Operations". Based on this we are in full compliance with HIPPA.
Unfortunately, we cannot remove this from the credit bureau due to the fact that the account was not
paid in a timely manner, but will report to the credit bureau that this debt is satisfied.
Thank you for your payment of $430.82 which has paid both accounts in full. A copy of both statements
showing no payment due is enclosed with this letter. As a reminder, you do continue to have two more
open accounts in collections for St. Luke Hospital in the amount of $80.68. Sennico son #1 for date of
service 11/08/10 for $ 65.06 and sennico son #2 for date of service 02/09/09 in the amount of $15.62.
Thank you for using St. Luke's Hospital for your medical care. If I can be of any further assistance, please
do not hesitate to contact me at xxx-xxx-xxxx.
Manager, Business Office
Wait to see if there is any change on your reports, IF the account shows up as a "paid" collection then you use the follow up letters in the HIPAA letter program.
( follows insert "c")
It is true that as they said
they are covered, however once the account has been PAID there is no longer any permitted uses or disclosures.
For your information, under HIPPA there are "PERMITTED USES AND DISCLOSURES"which include
"Treatment, Payment, and Health Care Operations"