I am writing you in regards to a willful violation of the VISA merchant agreement that occurred at two Radio Shack stores in your district.
The first occurred this evening at the Radio Shack on Hwy [redacted] where I attempted to purchase a few items totaling just under $25.
After I swiped my VISA card the cashier, whose name was [redacted], requested that I hand the card over.
After handing over my credit card, [redacted] then requested that I produce my driver's license which I politely refused.
When asked why I told him that an ID is not required to complete my transaction with my VISA card and as a rule I do not produce it for security/privacy reasons.
Without incident Courtney, requested the manager on duty, whose name was [redacted] , to give him permission to proceed with the transaction.
She also questioned why I would not show my driver's license and I again I stated that my signature (which was present on the card) was all that was required to complete the transaction with my Visa card and that it was in the merchant agreement that Radio Shack has with Visa. She then REFUSED my transaction unless I produced identification. I again explained to her that I, as a rule do not hand over my ID due to security and privacy reasons nor did I need to do so to complete the transaction. She flatly refused to accept my card and cancelled my transaction.
I left the store without making a purchase and drove to the Radio Shack located in XXXXX Mall.
I again was asked for my ID by the cashier there.
I am very disappointed with Radio Shack, the management that I encountered and what seems to be the store policy of refusing a transaction without a government ID. Even after being reminded of the card acceptance guidelines for Visa card transactions I was still refused the opportunity to complete my transaction wasting both my time and money traveling to both store sites.
According to the Card Acceptance Guidelines For Visa Merchants, under the Card Verification and Identification section (pg. 32-34) its says the following:
When should you ask a cardholder for an official government ID?
Although Visa rules do not preclude merchants from asking for cardholder ID except in the specific circumstances discussed in this guide, merchants cannot make an ID a condition of acceptance. Therefore, merchants cannot as part of their regular card acceptance procedures refuse to complete a purchase transaction because a cardholder refuses to provide ID.
I have included both the html link and the actual guideline in pdf form for your convenience.
Card Acceptance Guidelines for Visa Merchants
I would also like to inform you that I have already filed an incident report with Visa USA.
My request is simply, I would like for you to direct the management and staff under your supervision that refusing to complete a purchase transaction solely on the basis of refusal to produce a government ID is against the Visa-Merchant policy.
I hope that you are the only member of Radio Shack's upper management I need to contact in order to get this issue resolved.
And I hope not to be refused completion of my transaction when using my Visa card again in the near future.
Thank you for your attention and I look forward to hearing response.
Incident report filed last night.
They took the report and gave an incident number and told me someone would look it over.
They then told me to direct any future problems to the bank the VISA is issued through.
I haven't heard anything from VISA or DM yet but its only been a day.
In a few days I will release an executive carpet bomb and see if I can shake something out of that tree.