Citi Forward Card...

[waralpha]

I just applied for and was approved for a Citi Forward card for 3.5k in step 3 of 5 of the application process. While I was setting up a balance transfer, my power went out, and I did not get to complete step 4 and 5 of the application process. Should I worry about not completing the last 2 steps for balance transfer(probably not), and "other features/options"? I called Citi and said that they cannot access new accounts for 2-3 days after they are created. Just wait it out? I'm still surprised I was approved after being denied for CLI on my Diamond Preferred card with a lower limit on it.

[markca]

It would be best to wait a couple days then call them and explain the situation. If you tried to reapply right now, it would be another hard pull.

[Mike_Citi]

waralpha, I agree with the response you got from our customer service representative via phone. Here is the phone number that will get you directly to the Citi Cards application center: 1-800-248-4226. Give it a try tomorrow (Tuesday). Also, if you use Twitter, you can reach our customer service handle @AskCiti to ask questions and get help.

 

We also invite you to connect with us on Facebook (@Citibank) and follow @Citibank on Twitter for news/information/special offers.

 

Thanks for your application for the Citi Forward Card, and for already being a customer!

 

Regards,

 

Mike Cardace, Citi

 

Customer Service & Advocacy

 

michael.cardace@citi.com

 

 

 

 

 

[BobWang]

waralpha, I agree with the response you got from our customer service representative via phone. Here is the phone number that will get you directly to the Citi Cards application center: 1-800-248-4226. Give it a try tomorrow (Tuesday). Also, if you use Twitter, you can reach our customer service handle @AskCiti to ask questions and get help.

 

We also invite you to connect with us on Facebook (@Citibank) and follow @Citibank on Twitter for news/information/special offers.

 

Thanks for your application for the Citi Forward Card, and for already being a customer!

 

Regards,

 

Mike Cardace, Citi

 

Customer Service & Advocacy

 

michael.cardace@citi.com

 

 

 

 

 

Well, this is a first for the major banks.

 

Welcome, Mike.

[BobWang]

I have to say, it's refreshing when people use their real names.

 

Never catch ME doing that.

[BobWang]

So, Mike, about that $100k Citi took away from me...

[markca]

waralpha, I agree with the response you got from our customer service representative via phone. Here is the phone number that will get you directly to the Citi Cards application center: 1-800-248-4226. Give it a try tomorrow (Tuesday). Also, if you use Twitter, you can reach our customer service handle @AskCiti to ask questions and get help.

 

We also invite you to connect with us on Facebook (@Citibank) and follow @Citibank on Twitter for news/information/special offers.

 

Thanks for your application for the Citi Forward Card, and for already being a customer!

 

Regards,

 

Mike Cardace, Citi

 

Customer Service & Advocacy

 

michael.cardace@citi.com

 

Wow. That was unexpected.

 

Welcome!

[Mike_Citi]

BobWang and markca, thanks for the warm welcome! It's good to be here, I think. haha, kidding, very happy to be here!

 

Looking to help Citi Customers however I can.

 

Hope you have a great week,

 

Mike

Citi

 

 

 

 

[breeze]

Welcome, Mike. Just to let the members know, looks like you're official.

[BobWang]

Welcome, Mike. Just to let the members know, looks like you're official.

WELL, now I'm really going to have to start brown-nosing.

[Mike_Citi]

If you did that then you wouldn't be BobWang

 

stay in touch,

 

Mike, Citi

 

 

 

[VK]

Hey Mike,

 

another welcome to CB!

 

you joined today, but seems like you already know the lay of the land here...have you been browsing for a while, and are you part of the department that is responsible to help Citi consumers via various online forums, etc?

 

VK

[Gjnnets]

About a recon since we have you mike....

[Repairerer]

Ha! I could use a CLI.

[Mike_Citi]

Thx VK! We've been helping Citi Customers on Twitter for about 18 months or so. We are all part of the same team. Just looking to help as much as possible.

 

Mike

 

 

 

 

[Mike_Citi]

Welcome, Mike. Just to let the members know, looks like you're official.

 

breeze, by the way, thx also for the welcome.

[triger716]

Always nice when an insider steps out of the shadows.

 

Welcome, Mike.

[wow]

So Mike, will Citi pull a credit report other than Experian if requested during the app process?

[Repairerer]

They always pull Transunion on me.

[triger716]

Who wants to guess the Over/Under on how many PMs Mike is going to get today?

[BobWang]

Who wants to guess the Over/Under on how many PMs Mike is going to get today?

I don't think Mike can receive PMs yet, unless breeze has promoted him from Newbie.

[BobWang]

Mike *IS* a full member already!

[BobWang]

Just over an hour to become a full member, that must be some kind of record.

[wow]

They always pull Transunion on me.

 

 

Yeah, that's what I thought reading CP's but DH app'd and got an email saying they couldn't give him an answer until he unfreezes EX.

[waralpha]

waralpha, I agree with the response you got from our customer service representative via phone. Here is the phone number that will get you directly to the Citi Cards application center: 1-800-248-4226. Give it a try tomorrow (Tuesday). Also, if you use Twitter, you can reach our customer service handle @AskCiti to ask questions and get help.

 

We also invite you to connect with us on Facebook (@Citibank) and follow @Citibank on Twitter for news/information/special offers.

 

Thanks for your application for the Citi Forward Card, and for already being a customer!

 

Regards,

 

Mike Cardace, Citi

 

Customer Service & Advocacy

 

michael.cardace@citi.com

 

Well. I definitely did not expect this. Thanks for the response, and another welcome from me. I couldn't wait and called the application center just now, and they confirmed my approval, limit and rate. I believe I have just gotten a whole new level of respect for Citi today.