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Citi Forward Card...


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195 replies to this topic

#1 waralpha

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Posted 27 June 2011 - 01:41 AM

I just applied for and was approved for a Citi Forward card for 3.5k in step 3 of 5 of the application process. While I was setting up a balance transfer, my power went out, and I did not get to complete step 4 and 5 of the application process. Should I worry about not completing the last 2 steps for balance transfer(probably not), and "other features/options"? I called Citi and said that they cannot access new accounts for 2-3 days after they are created. Just wait it out? I'm still surprised I was approved after being denied for CLI on my Diamond Preferred card with a lower limit on it.



#2 markca

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Posted 27 June 2011 - 02:52 AM

It would be best to wait a couple days then call them and explain the situation. If you tried to reapply right now, it would be another hard pull.

#3 Mike_Citi

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Posted 27 June 2011 - 10:38 AM

waralpha, I agree with the response you got from our customer service representative via phone. Here is the phone number that will get you directly to the Citi Cards application center: 1-800-248-4226. Give it a try tomorrow (Tuesday). Also, if you use Twitter, you can reach our customer service handle @AskCiti to ask questions and get help.

We also invite you to connect with us on Facebook (@Citibank) and follow @Citibank on Twitter for news/information/special offers.

Thanks for your application for the Citi Forward Card, and for already being a customer!

Regards,

Mike Cardace, Citi

Customer Service & Advocacy

michael.cardace@citi.com






#4 BobWang

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Posted 27 June 2011 - 10:43 AM

waralpha, I agree with the response you got from our customer service representative via phone. Here is the phone number that will get you directly to the Citi Cards application center: 1-800-248-4226. Give it a try tomorrow (Tuesday). Also, if you use Twitter, you can reach our customer service handle @AskCiti to ask questions and get help.

We also invite you to connect with us on Facebook (@Citibank) and follow @Citibank on Twitter for news/information/special offers.

Thanks for your application for the Citi Forward Card, and for already being a customer!

Regards,

Mike Cardace, Citi

Customer Service & Advocacy

michael.cardace@citi.com





Well, this is a first for the major banks. ;)

Welcome, Mike. :D

#5 BobWang

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Posted 27 June 2011 - 10:45 AM

I have to say, it's refreshing when people use their real names. :)

Never catch ME doing that. :P

#6 BobWang

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Posted 27 June 2011 - 10:46 AM

So, Mike, about that $100k Citi took away from me...:P

#7 markca

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Posted 27 June 2011 - 10:51 AM

waralpha, I agree with the response you got from our customer service representative via phone. Here is the phone number that will get you directly to the Citi Cards application center: 1-800-248-4226. Give it a try tomorrow (Tuesday). Also, if you use Twitter, you can reach our customer service handle @AskCiti to ask questions and get help.

We also invite you to connect with us on Facebook (@Citibank) and follow @Citibank on Twitter for news/information/special offers.

Thanks for your application for the Citi Forward Card, and for already being a customer!

Regards,

Mike Cardace, Citi

Customer Service & Advocacy

michael.cardace@citi.com


Wow. That was unexpected.

Welcome!

#8 Mike_Citi

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Posted 27 June 2011 - 11:20 AM

BobWang and markca, thanks for the warm welcome! It's good to be here, I think. :rolleyes: haha, kidding, very happy to be here!

Looking to help Citi Customers however I can.

Hope you have a great week,

Mike
Citi





#9 breeze

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Posted 27 June 2011 - 12:03 PM

Welcome, Mike. Just to let the members know, looks like you're official. :)

#10 BobWang

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Posted 27 June 2011 - 12:08 PM

Welcome, Mike. Just to let the members know, looks like you're official. :)

WELL, now I'm really going to have to start brown-nosing. :P

#11 Mike_Citi

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Posted 27 June 2011 - 01:01 PM

If you did that then you wouldn't be BobWang :)

stay in touch,

Mike, Citi




#12 VK

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Posted 27 June 2011 - 01:35 PM

Hey Mike,

another welcome to CB!

you joined today, but seems like you already know the lay of the land here...have you been browsing for a while, and are you part of the department that is responsible to help Citi consumers via various online forums, etc?

VK

#13 Gjnnets

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Posted 27 June 2011 - 01:37 PM

About a recon since we have you mike....

#14 Repairerer

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Posted 27 June 2011 - 01:38 PM

Ha! I could use a CLI. :lol:

#15 Mike_Citi

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Posted 27 June 2011 - 01:47 PM

Thx VK! We've been helping Citi Customers on Twitter for about 18 months or so. We are all part of the same team. Just looking to help as much as possible.

Mike





#16 Mike_Citi

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Posted 27 June 2011 - 01:54 PM

Welcome, Mike. Just to let the members know, looks like you're official. :)


breeze, by the way, thx also for the welcome.

#17 triger716

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Posted 27 June 2011 - 02:37 PM

Always nice when an insider steps out of the shadows.

Welcome, Mike.

#18 wow

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Posted 27 June 2011 - 02:42 PM

So Mike, will Citi pull a credit report other than Experian if requested during the app process?

#19 Repairerer

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Posted 27 June 2011 - 02:44 PM

They always pull Transunion on me.

#20 triger716

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Posted 27 June 2011 - 02:44 PM

Who wants to guess the Over/Under on how many PMs Mike is going to get today?

#21 BobWang

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Posted 27 June 2011 - 02:48 PM

Who wants to guess the Over/Under on how many PMs Mike is going to get today?

I don't think Mike can receive PMs yet, unless breeze has promoted him from Newbie. :D

#22 BobWang

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Posted 27 June 2011 - 02:49 PM

Mike *IS* a full member already! :D

#23 BobWang

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Posted 27 June 2011 - 02:50 PM

Just over an hour to become a full member, that must be some kind of record. :P

#24 wow

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Posted 27 June 2011 - 02:51 PM

They always pull Transunion on me.



Yeah, that's what I thought reading CP's but DH app'd and got an email saying they couldn't give him an answer until he unfreezes EX.

#25 waralpha

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Posted 27 June 2011 - 02:56 PM

waralpha, I agree with the response you got from our customer service representative via phone. Here is the phone number that will get you directly to the Citi Cards application center: 1-800-248-4226. Give it a try tomorrow (Tuesday). Also, if you use Twitter, you can reach our customer service handle @AskCiti to ask questions and get help.

We also invite you to connect with us on Facebook (@Citibank) and follow @Citibank on Twitter for news/information/special offers.

Thanks for your application for the Citi Forward Card, and for already being a customer!

Regards,

Mike Cardace, Citi

Customer Service & Advocacy

michael.cardace@citi.com


Well. I definitely did not expect this. Thanks for the response, and another welcome from me. I couldn't wait and called the application center just now, and they confirmed my approval, limit and rate. I believe I have just gotten a whole new level of respect for Citi today. :good:




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