Thanks for your reply. Given there was no reply from Mike_Citi, I presumed that there is an implicit message being delivered. I've moved to a credit union and I am in the process of transferring my remaining balance and closing my accounts (Citi and Sears). Sears account already has a zero balance.
I think this was a smart move on your part. In my opinion, Citi does not offer acceptable credit products. I have accounts with 3 Credit Unions and I am very happy with the results! High credit limits, great interest rates and great customer service. That's more then I will ever say for my Citi account, which is only open to take advantage of Sears 12 month no interest program when buying large appliances. Citi appears to not want our business, so I take it to those who do!
ADT, I completely respect your opinion, but I disagree, and not just because I work for Citi. I'm a Citi credit card customer as well. I had the Citi AT&T Universal Card long before I began working for Citi, and I was always really happy with the credit line, rate, and service. Today, I have 2 Citi cards (Dividend & ThankYou).
And just to show you that I'm not completely biased, I do have cards with other banks also
. I politely ask you to take a look at www.citicards.com
, and I hope you'll agree that there are many great products with very competitive interest rates (introductory and "goto") and rewards programs.
On the topic of customer service, I can tell form visiting many forums & blog sites that we have room for improvement to ensure that each and every time a customer contacts Citi they get great service. That's our goal, and it's a work in progress.
ps: All this being said, I am very happy to hear that you're happy with your credit union accounts!
Kind regards, and best wishes,
Mike Cardace, Citimichael.email@example.com