Bogus AT&T Account Nightmare!

[Texastarz]

Ya'll..I've had a bogus AT&T account bouncing around on my report for years now. When I get one CA to delete it, a few weeks or months later, another CA pops on my reports with an AT&T collection for a different amount.

 

I am getting tired of this!

 

First Portfolio

Then Southwest Recovery

Now Enhanced Recovery??

 

What is the name of the letter used to inform the new CA that "the account you are trying to collect is bogus and the last CA couldnt validate it..and neither can you, cause its BOGUS!"

 

I forget the name of the letter or the which statute it references. I want to incorporate it in my TX DV and give them like 10 days to delete.

 

I'm at my witt's end.

[iWhat]

Ya'll..I've had a bogus AT&T account bouncing around on my report for years now. When I get one CA to delete it, a few weeks or months later, another CA pops on my reports with an AT&T collection for a different amount.

 

I am getting tired of this!

 

First Portfolio

Then Southwest Recovery

Now Enhanced Recovery??

 

What is the name of the letter used to inform the new CA that "the account you are trying to collect is bogus and the last CA couldnt validate it..and neither can you, cause its BOGUS!"

 

I forget the name of the letter or the which statute it references. I want to incorporate it in my TX DV and give them like 10 days to delete.

 

I'm at my witt's end.

 

Go to BBB online and send a complaint of it being fraud, they will remove it.

[Texastarz]

Ok iWhat..I was in the process of drafting my letter to them, but I'll try the BBB first. Ugh.

 

Ahhh! I see Enhanced has a stellar standing with the BBB. They hold an A+ rating...I love seeing that. Very likely they will delete.

Edited April 8, 2011 by Texastarz

[ashlia]

TXStars...Did you see my post about Enhanced Recovery? I sent them ITS Tuesday. They are huge violators and did not respond to my DV. Also have them on tape using abusive language, they jacked up the fees...all sorts of TFC392 violations. Go get em', they tuck tail and run!

 

My debt was also with AT&T. PM me if you would like more info.

 

Ok iWhat..I was in the process of drafting my letter to them, but I'll try the BBB first. Ugh.

 

Ahhh! I see Enhanced has a stellar standing with the BBB. They hold an A+ rating...I love seeing that. Very likely they will delete.

[iWhat]

Ok iWhat..I was in the process of drafting my letter to them, but I'll try the BBB first. Ugh.

 

Ahhh! I see Enhanced has a stellar standing with the BBB. They hold an A+ rating...I love seeing that. Very likely they will delete.

yep, bet it's off in 7 days;)

[ashlia]

They never even reported me. I Dv'd them after the first PHONE CALL they made( and I recorded) to my place of work. Love working at a radio station with wonderful recording equipment handy. I PM'd you some info.

[Texastarz]

Got it chick! Thanks iWhat! I'm on it like white on rice! Seems like I take one step forward with deletions and get knocked 2 steps back. I'll never be able to buy a house if this continues. I am staying agressive from now on! I will not be bullied.

[Texastarz]

The complaint that I filed on ERC via the BBB...

 

...Well it worked! But I'm confused...

 

In their response they stated, "In efforts to further assist; our agency sent a request to our clients for any related documentation materials associated with the accounts. Upon reciept of any materials; the documentation will be forwarded to address on file."

 

My question is: Shouldnt they have already had this "documentation" BEFORE they put this bogus account on my credit report??? That's like shooting now and asking questions later, isnt it?

 

They also put in the letter,"The account has been updated to reflect as a disputed item and will reamain in an investigatory status at this time. While in an investigation status, collection efforts including any active reporting should cease. In efforts to assist, our agency has submitted a deletion request with the credit reporting agencies in association with the account and our agency."

 

Which one is it? Are they marking it 'in dispute' or are they deleting? They can't do both. I'm irritated with this contradictory letter.

 

Should I let it be or respond with a demand for clarification?

[Bobbydebt]

The complaint that I filed on ERC via the BBB...

 

...Well it worked! But I'm confused...

 

In their response they stated, "In efforts to further assist; our agency sent a request to our clients for any related documentation materials associated with the accounts. Upon reciept of any materials; the documentation will be forwarded to address on file."

 

My question is: Shouldnt they have already had this "documentation" BEFORE they put this bogus account on my credit report??? That's like shooting now and asking questions later, isnt it?

 

They also put in the letter,"The account has been updated to reflect as a disputed item and will reamain in an investigatory status at this time. While in an investigation status, collection efforts including any active reporting should cease. In efforts to assist, our agency has submitted a deletion request with the credit reporting agencies in association with the account and our agency."

 

Which one is it? Are they marking it 'in dispute' or are they deleting? They can't do both. I'm irritated with this contradictory letter.

 

Should I let it be or respond with a demand for clarification?

 

It reads like the account being placed into dispute and ceasing of collection activity is an internal thing..... And they sent a deletion request to the CRAs.

 

So, what they are saying is, "Our office will not attempt to collect or report this account to the CRAs, and we will also delete it from the CRAs."

[tretre]

What did you say in your complaint to the BBB. I had this removed once and it is back. I have never even had an AT&T cellphone as it's being listed or any type of cable with them. Really weird. What should I say to BBB? And do I make the complaint online and dispute on my report at the same time too?

[Texastarz]

You had it removed once and now its back?? With the same or different CA??

[tretre]

You had it removed once and now its back?? With the same or different CA??

 

It was removed before with the same CA and now back with the same CA. The thing is I have not ever had a ATTcell phone or cable I think is what is listed.

[Texastarz]

Ok, mind sharing the name of the CA? And how did you have it removed before (this is important...)

 

I'll PM you what I put in my complaint to the BBB. But I usually like to mail letters CMRRR because If they are agreeing to delete it, then I will have it in writing. A BBB response will not hold up because they usually do not reference the account number and dollar amount as listed on my credit report.

Edited April 13, 2011 by Texastarz

[tretre]

Ok, mind sharing the name of the CA? And how did you have it removed before (this is important...)

 

I'll PM you what I put in my complaint to the BBB. But I usually like to mail letters CMRRR because If they are agreeing to delete it, then I will have it in writing. A BBB response will not hold up because they usually do not reference the account number and dollar amount as listed on my credit report.

 

 

It's Enhanced Recovery and they did not respond to debt validation. I was using Lexington Law at the time and it came off almost weeks after it was put on after a DV letter was sent and verifcation was done with CRA.

[ashlia]

These guys are scum, and huge violators. I am going to PM you on this.

 

Ok, mind sharing the name of the CA? And how did you have it removed before (this is important...)

 

I'll PM you what I put in my complaint to the BBB. But I usually like to mail letters CMRRR because If they are agreeing to delete it, then I will have it in writing. A BBB response will not hold up because they usually do not reference the account number and dollar amount as listed on my credit report.

 

 

It's Enhanced Recovery and they did not respond to debt validation. I was using Lexington Law at the time and it came off almost weeks after it was put on after a DV letter was sent and verifcation was done with CRA.

[ashlia]

These guys are scum, and huge violators. Is the bill for wireless or cable service? If it wireless, I have the direct number into the Office of the President and a nice lady named Rose who will direct you to the appropriate person. Don't think this contact will help with cable service though. Also, Texastarz and I have a lot of info on ERC, LLC so if you have any questions, ask away. PM me if needed.

 

Ok, mind sharing the name of the CA? And how did you have it removed before (this is important...)

 

I'll PM you what I put in my complaint to the BBB. But I usually like to mail letters CMRRR because If they are agreeing to delete it, then I will have it in writing. A BBB response will not hold up because they usually do not reference the account number and dollar amount as listed on my credit report.

 

 

It's Enhanced Recovery and they did not respond to debt validation. I was using Lexington Law at the time and it came off almost weeks after it was put on after a DV letter was sent and verifcation was done with CRA.

[tretre]

These guys are scum, and huge violators. Is the bill for wireless or cable service? If it wireless, I have the direct number into the Office of the President and a nice lady named Rose who will direct you to the appropriate person. Don't think this contact will help with cable service though. Also, Texastarz and I have a lot of info on ERC, LLC so if you have any questions, ask away. PM me if needed.

 

Ok, mind sharing the name of the CA? And how did you have it removed before (this is important...)

 

I'll PM you what I put in my complaint to the BBB. But I usually like to mail letters CMRRR because If they are agreeing to delete it, then I will have it in writing. A BBB response will not hold up because they usually do not reference the account number and dollar amount as listed on my credit report.

 

 

It's Enhanced Recovery and they did not respond to debt validation. I was using Lexington Law at the time and it came off almost weeks after it was put on after a DV letter was sent and verifcation was done with CRA.

 

To be honest with you it's listed as wireless/cable, but the problem is I have had neither with them in the past. The thing is I have them now, so how can I have them now and I owe them? Doesn't make sense to me. I have been with AT&T now for about a year with no problems. So I don't know if it's wireless or cable, but did not have neither in the time period they are talking about, so anything will help.

 

Thanks

[ashlia]

PM coming...I am right in the middle of some stuff so it may be 15 minutes...

These guys are scum, and huge violators. Is the bill for wireless or cable service? If it wireless, I have the direct number into the Office of the President and a nice lady named Rose who will direct you to the appropriate person. Don't think this contact will help with cable service though. Also, Texastarz and I have a lot of info on ERC, LLC so if you have any questions, ask away. PM me if needed.

 

Ok, mind sharing the name of the CA? And how did you have it removed before (this is important...)

 

I'll PM you what I put in my complaint to the BBB. But I usually like to mail letters CMRRR because If they are agreeing to delete it, then I will have it in writing. A BBB response will not hold up because they usually do not reference the account number and dollar amount as listed on my credit report.

 

 

It's Enhanced Recovery and they did not respond to debt validation. I was using Lexington Law at the time and it came off almost weeks after it was put on after a DV letter was sent and verifcation was done with CRA.

 

To be honest with you it's listed as wireless/cable, but the problem is I have had neither with them in the past. The thing is I have them now, so how can I have them now and I owe them? Doesn't make sense to me. I have been with AT&T now for about a year with no problems. So I don't know if it's wireless or cable, but did not have neither in the time period they are talking about, so anything will help.

 

Thanks

[Texastarz]

Enhanced Recovery..ugh. PM'ing now...

[pryan67]

have you contacted AT&T about this?

[ashlia]

At least in my case, yes, I have contacted AT&T. I contacted the President of AT&T Wireless via CMRRR and his office is investigating. A very nice gentleman called me the day after they received my letter. I have passed the contact info(via PM) to both of the other posters dealing with this situation in this thread.

[Texastarz]

WOULD YOU BELIEVE ENHANCED PUT A SECOND COLLECTION ON MY REPORTS!!??? I am LIVID!

 

I have recieved absolutely nothing from them via mail. Oh...Oh Yeah...It's On!

 

Feels like I'm freaking fighting a war between my life and death.

Edited April 15, 2011 by Texastarz

[ashlia]

Have you contacted AT&T yet? They are investigating ERC, LLC's collection procedures. Contact them. I'll PM you the number to the President's office if you want it...let me make sure I can find it.

 

ETA: If you can stomach it, and have a voice recorder...call ERC. The guy yelled at me for a full 5 minutes...it was fantastic! I love the recording...guy sounds like he will blow a gasket.

 

 

WOULD YOU BELIEVE ENHANCED PUT A SECOND COLLECTION ON MY REPORTS!!??? I am LIVID!

 

I have recieved absolutely nothing from them via mail. Oh...Oh Yeah...It's On!

 

Feels like I'm freaking fighting a war between my life and death.

 

 

 

Edited April 15, 2011 by ashlia

[Texastarz]

Yes, please do...just checked my mail. Don't you just love it how they can just call AT&T and tell them to mail you an old bill from 2007! I currently have AT&T phone and internet service...have had it for years...I think I would know if I owed them something from 2007. I doubt they would provide me services if I had an owing amount due to them.

 

These people are going down.

 

 

 

Have you contacted AT&T yet? They are investigating ERC, LLC's collection procedures. Contact them. I'll PM you the number to the President's office if you want it...let me make sure I can find it.

 

ETA: If you can stomach it, and have a voice recorder...call ERC. The guy yelled at me for a full 5 minutes...it was fantastic! I love the recording...guy sounds like he will blow a gasket.

 

 

WOULD YOU BELIEVE ENHANCED PUT A SECOND COLLECTION ON MY REPORTS!!??? I am LIVID!

 

I have recieved absolutely nothing from them via mail. Oh...Oh Yeah...It's On!

 

Feels like I'm freaking fighting a war between my life and death.

[dmdusn]

WOULD YOU BELIEVE ENHANCED PUT A SECOND COLLECTION ON MY REPORTS!!??? I am LIVID!

 

I have recieved absolutely nothing from them via mail. Oh...Oh Yeah...It's On!

 

Feels like I'm freaking fighting a war between my life and death.

Like pryan said, have you contacted ATT about this? Presidential offices work wonders.