Pay or not to pay?

[punkinbee59]

Ok....I'm in need of an advice on how to deal with this:

 

I wanted to drop Comcast for Qwest high speed internet and I was told by the Live Chat guy that Qwest will notify Comcast within 6-9 business days. That was on Sept 15th, and I got my Qwest high speed internet on Sept 23. I truly thought Qwest had taken care of it and even when I got mail from Comcast, I thought it was just a statement, not a bill.

 

Just tonight, with the Live Chat, turns out that their policy only covers local/long distance phone, NOT the high speed internet....so naturally I was confused and didn't take action, presuming that Qwest have already taken care of it.

 

So now I'd have to pay Comcast $185.00 due to being ignorant about Qwest's policy...and total mis-communication from this Live Chat guy....

 

the question is...do I contact Comcast, turn in their modem, and pay? I don't think I have $185.00 at hand!

 

need advice/suggestions on how to deal with this snafu....

 

thanks so much!

[GEORGE]

Ok....I'm in need of an advice on how to deal with this:

 

I wanted to drop Comcast for Qwest high speed internet and I was told by the Live Chat guy that Qwest will notify Comcast within 6-9 business days. That was on Sept 15th, and I got my Qwest high speed internet on Sept 23. I truly thought Qwest had taken care of it and even when I got mail from Comcast, I thought it was just a statement, not a bill.

 

Just tonight, with the Live Chat, turns out that their policy only covers local/long distance phone, NOT the high speed internet....so naturally I was confused and didn't take action, presuming that Qwest have already taken care of it.

 

So now I'd have to pay Comcast $185.00 due to being ignorant about Qwest's policy...and total mis-communication from this Live Chat guy....

 

the question is...do I contact Comcast, turn in their modem, and pay? I don't think I have $185.00 at hand!

 

need advice/suggestions on how to deal with this snafu....

 

thanks so much!

ASK THEM TO UN-WIND THE DEAL SINCE THEY DID NOT TELL THE WHOLE STORY

 

I have seen specials for $99

 

INTERNET

 

TV

 

PHONE

 

$185 bought you what???

Edited November 10, 2009 by GEORGE

[punkinbee59]

that's not what I meant...I was being charged by Comcast for the past two months of NOT having their services. problem is, that they were NOT notified by me. also Qwest do NOT notify providers unless it concerns local or long distance phone service. they don't do that for internet service. which is why I was ignorant of their policy. and to quit after the 30-day trial with Qwest, I'd have to pay the penalty, which is more than the cost of the Comcast bill.

[GEORGE]

that's not what I meant...I was being charged by Comcast for the past two months of NOT having their services. problem is, that they were NOT notified by me. also Qwest do NOT notify providers unless it concerns local or long distance phone service. they don't do that for internet service. which is why I was ignorant of their policy. and to quit after the 30-day trial with Qwest, I'd have to pay the penalty, which is more than the cost of the Comcast bill.

So you were paying for two services and only getting use from one

 

They can't give you any so-called--->COURTESY CREDIT

 

 

Too late now...but I would have called to confirm that the old service (COMCAST) was turned off

[Uncle Leo]

To be fair, it's not really Comcast's fault, so appealing to them for goodwill may be your only option, though I wouldn't hold my breath.

 

It's technically probably not even Qwest's fault, as they probably had that in their disclaimers somewhere, though I have no doubt they hid that as much as possible while still technically following any rules or laws. They'd be even less likely to pony up, I think.

 

Unfortunately, outside of goodwill from Comcast, I doubt you have much chance... sorry to say.

 

FWIW: I had the same in reverse earlier this year. I switched from Qwest to Mediacom. Mediacom ported my phone number, which effectively canceled the phone, but it was up to me to cancel my internet.

[punkinbee59]

To be fair, it's not really Comcast's fault, so appealing to them for goodwill may be your only option, though I wouldn't hold my breath.

 

It's technically probably not even Qwest's fault, as they probably had that in their disclaimers somewhere, though I have no doubt they hid that as much as possible while still technically following any rules or laws. They'd be even less likely to pony up, I think.

Unfortunately, outside of goodwill from Comcast, I doubt you have much chance... sorry to say.

 

FWIW: I had the same in reverse earlier this year. I switched from Qwest to Mediacom. Mediacom ported my phone number, which effectively canceled the phone, but it was up to me to cancel my internet.

 

I'd have to disagree on that point-- the Live chat guy told me they'd take care of it...which I assumed they would. that left me out of the loop of what my responsibility was to deal with changing providers. so in a sense, it is their fault for mis-communicating to me what exactly their policy is regarding providers and whose responsibility it is to cancel the current provider.

and because of their mis-communication, it rendered me inactive until I got my bill yesterday.

 

so in a sense they really dropped the ball on their part.

[Uncle Leo]

To be fair, it's not really Comcast's fault, so appealing to them for goodwill may be your only option, though I wouldn't hold my breath.

 

It's technically probably not even Qwest's fault, as they probably had that in their disclaimers somewhere, though I have no doubt they hid that as much as possible while still technically following any rules or laws. They'd be even less likely to pony up, I think.

Unfortunately, outside of goodwill from Comcast, I doubt you have much chance... sorry to say.

 

FWIW: I had the same in reverse earlier this year. I switched from Qwest to Mediacom. Mediacom ported my phone number, which effectively canceled the phone, but it was up to me to cancel my internet.

I'd have to disagree on that point-- the Live chat guy told me they'd take care of it...which I assumed they would. that left me out of the loop of what my responsibility was to deal with changing providers. so in a sense, it is their fault for mis-communicating to me what exactly their policy is regarding providers and whose responsibility it is to cancel the current provider.

and because of their mis-communication, it rendered me inactive until I got my bill yesterday.

 

so in a sense they really dropped the ball on their part.

What, you didn't hear him say "We'll take care of that <asterisk - read disclaimer>."?

[Nummerkins]

1. Never believe a company when they say they will do something. You always have to call and make sure things are resolved and taken care of yourself.

 

2. Call Comcast and ask for a credit. Tell them to check usage records and they will show zero usage. It may take awhile to get to someone in authority. Either way though, be prepared to pay if they won't cooperate.

[punkinbee59]

To be fair, it's not really Comcast's fault, so appealing to them for goodwill may be your only option, though I wouldn't hold my breath.

 

It's technically probably not even Qwest's fault, as they probably had that in their disclaimers somewhere, though I have no doubt they hid that as much as possible while still technically following any rules or laws. They'd be even less likely to pony up, I think.

Unfortunately, outside of goodwill from Comcast, I doubt you have much chance... sorry to say.

 

FWIW: I had the same in reverse earlier this year. I switched from Qwest to Mediacom. Mediacom ported my phone number, which effectively canceled the phone, but it was up to me to cancel my internet.

I'd have to disagree on that point-- the Live chat guy told me they'd take care of it...which I assumed they would. that left me out of the loop of what my responsibility was to deal with changing providers. so in a sense, it is their fault for mis-communicating to me what exactly their policy is regarding providers and whose responsibility it is to cancel the current provider.

and because of their mis-communication, it rendered me inactive until I got my bill yesterday.

 

so in a sense they really dropped the ball on their part.

What, you didn't hear him say "We'll take care of that <asterisk - read disclaimer>."?

 

 

 

 

I found out too late.... I talked to a different live chat rep yesterday and quoted the other live chat rep, and it said that "oh no, we only take care of it only for the phone, NOT the internet"

 

so yeah, I *should* have taken care of it....but silly ignorant me, thought they'd handle it on their end.

 

@Nummerkins....I dunno if they can tell (remotely) that I 've not used their service in the past 1.5 months....but unless someone tells them it's no longer used, they're not gonna know. but I'll check into this, just in case. btw, I'm going to turn in their modem anyways as they have their office in my town. doing it face to face is better...being hearing impaired and using the phone just sucks majorly.

[TalkToQwest]

Hi,

I am sorry to hear about the confusion with switching over to our company. We do appreciate your business and I would like

to help with this situation. If you email me your Qwest account/contact numbers I'll see what I can do.

 

Thank You,

 

Corey Tidwell

Talk To Qwest Team

talktous@qwest.com attn. Corey

[breeze]

He's legit.

[cb_opus]

The above is yet ANOTHER reason to heart Creditboards.

 

[punkinbee59]

Hi,

I am sorry to hear about the confusion with switching over to our company. We do appreciate your business and I would like

to help with this situation. If you email me your Qwest account/contact numbers I'll see what I can do.

 

Thank You,

 

Corey Tidwell

Talk To Qwest Team

talktous@qwest.com attn. Corey

 

I spoke to "Robin" at the Qwest business office and she suggested I contact Comcast's business office and told Comcast the mis-communication that Qwest gave me....and she gave me credit back one month (pro-rated?) ...so I ended up paying 62.08 to Comcast instead of the full amount of 185.00. I will be getting their closing bill next month and I either will pay a small difference or get a credit then.

 

PS sent you an email

Edited November 11, 2009 by punkinbee59

[Uncle Leo]

They probably did not have to do that, but I think it's cool that they did. Glad it worked out. Not ideal, but worked out relatively better, I mean.

[GEORGE]

Hi,

I am sorry to hear about the confusion with switching over to our company. We do appreciate your business and I would like

to help with this situation. If you email me your Qwest account/contact numbers I'll see what I can do.

 

Thank You,

 

Corey Tidwell

Talk To Qwest Team

talktous@qwest.com attn. Corey

Thans for helping the "OP"

 

SLIGHTLY

 

If you would like to stay it would be nice to have somebody from QWEST here

 

Then you can answer why *60 won't block any of the WRONG NUMBER CA CALLS I HAVE BEEN DEALING WITH FOR 20+ YEARS

 

Other than the answer (from a few years ago from somebody here) it has something to do with "THEIR" phone service they are calling from

 

Probably just a guess

 

I was told I can call on the phone and discuss the specific phone numbers or send an E-MAIL after signing into my account

 

I just sent an E-MAIL from some contact us link (not inside my account sign-on)

===============================

===============================

Sincerely,

 

Scott

Qwest Customer Care

Consumer Markets