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While their policies aren't spectacular (such as $15 for a faxed payoff quote, not doing pre-approvals), and not getting into the political side of them, I've personally spoken to over a dozen people who had them as their mortgage servicer and they never had any issues. Just remember to stay in communication if you have any questions, evaluate your mortgage statement each month carefully, and pay the mortgage on time (preferably on BofA's website so you aren't relying on your own bank or check to make it their in the mail)... doing those will keep the problems to a minimal and if there are any you'll be able to quickly spot them, address them with customer service, and come to a quick conclusion.

Shane MilneTheBestHomeLoans.com & My BlogMortgage Broker with a Federally Chartered Bank Direct local #'s: 949-273-4161 in OC & 646-257-4842 in NYC Lending in all 50 states + the DistrictFHA/VA ~ Conforming ~ USDA/Rural ~ Alt-A ~ Jumbos Emails, phone calls & PM's answered
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