Posted 17 January 2010 - 09:30 PM
As far as reciept checking goes, I don't see the issue.
It's a simple request. You can't have your identity stolen over it. Refusing to show a reciept is either laziness, disrespectfulness or belligerence. For some stores/products, I would call it a necessity.
If I was working a door at a store, and nicely asked a customer to see the reciept for their $600 TV, and they responded with "get out of my way", or took off running, my instinct isn't going to be "oh, they must be in a rush" or "they must not be in the mood to get their reciept out" - it's that they stole it. Why else would they take off?
Coming from a retail worker, trust me - a little common courtesy goes a long way. We don't check your reciept because we think YOU are stealing - but if we didn't check reciepts, then people WOULD walk in and walk out with whatever they wanted, unchecked.
I'm sure my attitude on "customer service" is probably unpopular here, but here it is: Everyone starts of equal, and gets the best service I can provide. People who are rude and disrespectful get the bare minimum I can offer without breaking rules.
Last night a guy came up to me, demanding I substitute Crest for Colgate - Colgate was on sale but he didn't want that... he wanted Crest instead, for the sale price. Had he asked nicely, he would have been accomodated. He demanded it, and added "if you don't, I'll report you". He got nothing. I got reported. The corporate office called me today, and we laughed about it.
Today a customer was screaming at two employees because we were out of Cookie Dough Ice Cream. I told her we would get a shipment tonight. She dropped an F-Bomb and accused me of hiding it on her. I hate crackheads. She got thrown out, and is never allowed back in.