Extended warranty cancel/refund question

[supraman]

Kind of an odd question. I purchased an extended warranty through JM&A (fidelity) when I purchased my vehicle back on 9/2007. I'm getting ready to sell it so wanted to cancel the ext. warranty and get a refund of whatever is left. My contract paperwork says to go to the dealer where you purchased the vehicle to start the refund process. Well a few months after I bought the truck the dealership was sold to another dealer group in the area so its now under new ownership.

 

Went down to the same location where I purchased and talked to the F&I guy about the situation. He advised I need to contact JM&A directly and tell them the dealer I purchased from went out of business so I need to work with the warranty company directly. Unfortunately JM&A is closed until Monday so I can't get at them for a few days.

 

I was just curious, should I tell JM&A that the dealer I bought from went out of business when in reality they were purchased by this new group? Should this new group handle the warranty refund? I would think a purchasing group would buy both the assets and liabilities of the selling dealership.

 

My warranty contract wasn't anywhere in the computers at the dealership. They showed the sales contract and the money I paid for the ext warranty, but did not show the actual warranty on the vehicle record. Should I be worried about that? Luckily I still have the original paperwork/contract for the warranty. I called JM&S to get a quote on a refund via their automated line and when I put in my contract# it says "cannot pull up info on this contract"...which didn't give me a warm fuzzy.

[MarvBear]

The new dealer group would not have purchased the liabilities from the previous dealer. If the previous dealer has other locations you should be able to cancel at their other location. If they don't you will have to quizz JM&A for the procedure.

[supraman]

The new dealer group would not have purchased the liabilities from the previous dealer. If the previous dealer has other locations you should be able to cancel at their other location. If they don't you will have to quizz JM&A for the procedure.

 

Right on, thank you for the super fast reply

 

Previous dealer has no remaining locations so I'll hit up JM&A on Monday.

[hurricanesfans27]

The new dealer group would not have purchased the liabilities from the previous dealer. If the previous dealer has other locations you should be able to cancel at their other location. If they don't you will have to quizz JM&A for the procedure.

 

Right on, thank you for the super fast reply

 

Previous dealer has no remaining locations so I'll hit up JM&A on Monday.

 

 

you should have no problems

[supraman]

Thanks for the reply.

 

Read the fineprint and its a bummer that coverage starts january 1 of the model year of the vehicle and I purchased it in September of that year so that'll make a bigger hit on the prorate, but hey, anything is better than nothing

[supraman]

Just called JM&S and they said just fax them the front page of the warranty contract, a mileage listing, and the reason for cancellation and they said they'd handle the rest. They said should take about 35 days and I'll be getting ~$2,000 refunded. Good times